• Manage a large portfolio of customer accounts and maintain accurate data in the CRM • Act as a point of contact for German-speaking customers via phone, email, and CRM • Handle inquiries related to subscriptions, invoices, and assets • Take ownership of requests and follow through until resolution • Escalate complex cases to internal teams and coordinate solutions

• Creating strategies with senior management and develop policies that will correlate with the organization goal. • implementing effective processes and standards. • Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters. • You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change • You will be responsible for providing guidance to our in-house Management Trainee • Should keep a close track of the NSAT Scores and the productivity of the team members • You are required to induct new joiners i.e Engineers and Team Leader about the technical support process. • Responsible for management of critical and complex changes wherever applicable • Initiate and drive continuous service improvement plans. • Identification and communication of potential risks and dependencies in timely manner to stake holders • Responsible for Performance management, career development and retention of the team members • Should have an innovative and transformational mindset to identify opportunities to optimize processes

Job Title Senior Occupancy Planner Job Description Summary The Senior Occupancy Planner will lead a team of direct reports, overseeing their performance, development, and day-to-day responsibilities. This role partners closely with the account leadership team, other service lines, and client representatives to align strategic and tactical planning efforts. The Senior Occupancy Planner is responsible for guiding and supporting a team of professionals to deliver best-in-class Occupancy Planning services, managing the supply, capacity, and demand of the client's portfolio of space.Job Description • Lead, manage, and develop a team of direct reports; set clear expectations, provide ongoing coaching, feedback, and professional development to ensure high performance, engagement, and alignment with organizational goals • Foster a culture of accountability and collaboration within the team, ensuring each member understands their role in delivering best-in-class client support and service excellence • Act as the primary relationship manager for the client, proactively building and sustaining strong, trust-based partnerships; anticipate client needs, resolve issues, and drive client satisfaction and retention • Set clear expectations and hold team members accountable for deliverables, project milestones, and quality standards • Direct the overall planning and development of new spatial activities and the activities of current projects and programs • Work closely with account leadership team, service line peers, and client representatives to build strategic partnerships, ensure alignment of services with client objectives, and drive continuous improvement in client satisfaction with occupancy planning team performance. • Prepare operational presentations and reports illustrating Space pipeline, progress, challenges, opportunities, and recommendations. Conduct meetings with clients, Space team members and cross-functional account members to inform, consult, request action, and seek approval with internal and client stakeholders. • Ensure compliance with core program standards - all C&W tools, processes, templates, and outputs standardized and customized to the client • Demonstrate proactive solutioning through root cause analysis, solution development, evaluation of options, and alternatives and recommendation of the best course of action for projects, processes, and overall program operations • Collaborate with IFM, PDS, and client RE leadership for alignment and day-to-day operations. Recommend adjustments to processes when misalignment is identified • Make recommendations to enhance operational efficiency and service delivery. Direct development of program tools and deliverables, which accomplish recommended solutions. • Oversee the creation and maintenance of playbooks, templates, and tools • Coach and inspire the team to consistently deliver client-centric space planning solutions and move management for all project types; reinforce the importance of exceptional client relationship management and continuous improvement in client support. • Direct the development of planning proposals, site assessments for space efficiencies, utilization metrics, and supply and demand studies • Direct the delivery of project activities, including relocations, restacks, renovations, and consolidations • Establish goals and objectives with timetables for the organizational unit and sub-units supervised • Develop, present, and maintain headcount budgets, forecasting, and gearing ratios • Possess strong analytical skills and the ability to develop conclusions and recommendations • Maintain a working knowledge of CAFM software, space management systems, and relational database functionality • Demonstrate proficiency in architectural and engineering drawings, concepts, and design; provide test fits upon request • Have experience in managing projects of varied scope and complexity • Be proficient in Microsoft Office Suite and Autodesk AutoCAD software applications • Have excellent customer service and interpersonal relationship skills • Work independently and as part of a team • Build strong relationships with internal and external partners to deliver effective services • Have strong oral, written, and presentation skills • Assume ownership of requests to ensure successful completion • Pay strong attention to detail and quality • Handle concurrent projects with minimal supervision and direction Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: None TRAVEL: NoDescription At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. We have a wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies. Our differentiated battle management and cyber solutions deliver timely, mission-enabling information and provide superior situational awareness and understanding to protect the U.S. and its global allies. We’re looking for you to join our team as a Principal Operations Research Analyst in the Factory & Material Estimating team in the Pricing & Estimating organization within Business Management based out of Linthicum, MD. Full-Time telework may be considered for this role although the preferred location is on-site. This position offers the 9/80 schedule. What You’ll Get to Do Engage with various proposal teams across the MS Sector as you help to build up Material and Labor cost estimates. Develop in house tools/solutions to drive efficiency and maintain compliance with FAR/DFAR requirements. Analyze data and develop sector wide cost factors and cost estimating relationships, while assisting in bringing estimating into the S4 environment. Roles and Responsibilities include, but are not limited to the following: - Primary responsibility to develop and maintain material and factory labor cost factors and cost estimating relationships (such as SARM, material quantity adjustment curve, and escalation) - Secondarily, coordinate the preparation and documentation of priced Bill of Material (BOM) and Factory Labor cost estimate developments as required - Validate estimating approach and participate in customer negotiations - Analyze historical data and perform ad hoc data mining and analytics - Support Estimating System and Proposal Audits as well as Customer Fact Finding ensuring TINA compliance during all aspects of the proposal process - Support Estimating transition of Tools and Methods from ERP2 to S4 Hana environment Basic Qualifications: - Bachelors in a STEM field plus 5 Years of experience in pricing, operations, business management, or a related field (i.e. supply chain, etc.); OR Masters degree in a STEM field plus 3 years of experience; Will consider 9 years of applied experience in lieu of degree requirement. - Experience w/VBA & SQL in Access and Excel - US Citizenship is required Preferred Qualifications: - Experience with bill of material or factory labor estimating and the QUEST estimating tool - Experience with Purchase Orders, Routings, Cost Centers, Standards, & MRP - Experience with DataWarehouse (ORAD) and Eclipse - Experience with Analysis Office (AO) - In depth knowledge of Pricing, Risk Analysis, Statistics, and other quantitative analytical tools. - Working knowledge of Enterprise Pricing Software (i.e., ProPricer). - Advanced skill level with SAP. - Active Security level clearance What We Can Offer You Northrop Grumman provides a comprehensive benefits package and a work environment which encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family. Your benefits will include the following: Health Plan, Savings Plan, Paid Time Off and Additional Benefits including Education Assistance, Training and Development, 9/80 Work Schedule (where available), and much more! Primary Level Salary Range: $98,900.00 - $148,300.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.