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Senior Professional Services Project Manager
Location
United States
Posted
76 days ago
Salary
0
Seniority
Senior
Job Description
Senior Professional Services Project Manager
Sentinel Cybersecurity
• Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’s platform • Manage and communicate deliverables, risks, project timeline, ROI, and issues • Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion and success • Communicate professionally and succinctly while following Standard Operating Procedures (SOP) • Ensure internal processes and client-facing documents are current and in support of corporate goals • Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress • Manage overall customer relationship and satisfaction during all phases of the engagement
Job Requirements
- 5-8 years’ experience managing projects in customer-facing implementation roles (remote and onsite) in a technology organization
- Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
- Excellent customer engagement, presentation, and communication skills
- Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
- Experience handling escalations at all levels
- A strong understanding of project financials, revenue, cost, and margin is required
- Strong familiarity with project management software tools, methodologies, and best practices
- Experience with creating, maintaining and following a repeatable project methodology
- Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
- Bachelor’s degree in computer science or related technical discipline is preferred
- Willing to work during US Eastern time every day.
Benefits
- Competitive salaries
- Medical insurance and healthcare benefits for you and your family
- Fully paid premiums for Term life insurance
- Personal Accident Insurance
- Flexible hours and PTO
- Mental wellness platform subscription
- Gym and fitness reimbursement
- Childcare reimbursement
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