• Own end‑to‑end CI/CD workflows from commit to production (build, test, artifacting, deploy, verify, roll back), • Evolve 1‑Click deployment/provisioning to be reliable, auditable, and DR‑ready, • Implement progressive delivery patterns (blue/green, canary, feature flags) and automated deployment health checks, • Design and operate scalable, cost‑efficient build infrastructure (e.g., self‑hosted runners, caching, build acceleration), • Establish guardrails and policy as code (branch protection, required checks, RBAC, secrets, SLSA/SBOM, OPA), • Drive reliability via SLOs, runbooks, incident response, and post‑incident improvements, • Partner with teams to migrate/modernize workloads on Kubernetes and improve deployment ergonomics, • Instrument release pipelines with robust telemetry; make failure modes observable and actionable, • Eliminate developer toil via automation, templates, and golden examples, • Mentor engineers on release best practices, platform usage, and production readiness.

• Maintain existing infrastructure and fix security vulnerabilities • Collaborate with service teams and different stakeholders (managers, security team) • Proactively participate in the cost reduction activities

• Respond to and manage customer support requests via helpdesk tickets and other communication channels in a timely and professional manner. • Troubleshoot and resolve complex application, database, and infrastructure-related issues. • Monitor system and application health, proactively identifying and addressing potential issues. • Support deployments, upgrades, migrations, and environment configuration as part of Professional Services (PS) activities. • Develop and maintain a deep understanding of the application platform, including architecture, integrations, and deployment models. • Investigate, document, and clearly communicate defects, root causes, and technical findings to Engineering. • Log, track, and manage unresolved issues, coordinating internally, and maintaining transparent communication with customers. • Test, validate, and support new features, bug fixes, and releases. • Contribute to infrastructure automation, configuration management, and deployment pipelines. • Collaborate closely with Engineering to support platform reliability and continuous improvement. • Contribute to internal documentation, operational runbooks, and knowledge base articles.

• Keeping XBOW’s production systems stable, observable, and resilient as the product scales. • Building and maintaining automated reliability tooling, covering monitoring, alerting, and self healing. • Defining and tracking service level goals for both production and development environments. • Close collaboration with infrastructure and feature teams to manage cloud systems through IaC. • Conducting root-cause investigations and incident analysis across the organization. • Helping maintain internal and customer-facing status dashboards that clearly communicate system health and uptime.