• Keeping XBOW’s production systems stable, observable, and resilient as the product scales. • Building and maintaining automated reliability tooling, covering monitoring, alerting, and self healing. • Defining and tracking service level goals for both production and development environments. • Close collaboration with infrastructure and feature teams to manage cloud systems through IaC. • Conducting root-cause investigations and incident analysis across the organization. • Helping maintain internal and customer-facing status dashboards that clearly communicate system health and uptime.

• Automate infrastructure with Terraform and ARM templates • Build CI/CD pipelines and automation with PowerShell and YAML • Manage Azure IaaS & PaaS resources efficiently • Configure Azure networking: App Gateways, Firewalls, API Management • Monitor infrastructure using Azure tools and third-party observability platforms • Implement OAuth2/OpenID Connect with Entra ID • Govern resources using Azure Policies • Design geo-redundant, highly available systems • Apply basic SQL in deployment and support tasks • Ensure infrastructure security, compliance (e.g., PCI DSS) • Optimize cloud costs using Azure Cost Management tools • OnCall availability (if needed) • Contribute to a collaborative team environment while working independently • Participate in Agile Scrum teams, continuously improving delivery pipelines

• Lead the design of scalable, fault-tolerant and self-healing systems in a multi-region AWS environment. • Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to drive architectural decisions and error budget policies. • Conduct blameless post-incident reviews to uncover systemic root causes and implement long-term preventive measures. • Identify patterns of manual work and lead the development of internal tools/automation to permanently eliminate them. • Develop and maintain automated runbooks and playbooks for common operational tasks and complex incident response. • Shift from simple monitoring to deep observability, ensuring high cardinality data leads to proactive actionable insights. • Proactively identify and mitigate operational risks through chaos engineering and architecture reviews. • Work with software engineers to design systems for reliability, scalability, and maintainability from the early stages of the SDLC. • Continuously evaluate and optimize system performance, capacity, and cost efficiency. • Beyond just participating, you will refine the on-call experience to reduce alert fatigue, improve MTTR, and ensure sustainable rotation health.

• Provide strong leadership, mentoring, and sound judgment as the Reliability Engineering lead on your team. • Design and maintain autonomous systems for building, deploying, testing, and operating all Filevine products. • Act as the authoritative voice of reliability across the full software development lifecycle (SDLC). • Monitor, aggregate, dashboard, and alert on software/infrastructure events to ensure visibility and fast response. • Continuously enhance CI/CD pipelines, automation scripts, playbooks, and tools to streamline processes and reduce resolution time. • Proactively identify and resolve gaps in system availability, performance, and security while defending overall security posture. • Document processes, architecture, procedures, and best practices; research, adopt, or build reliable tools to boost engineer productivity. • Collaborate within your team (or independently), mentor junior engineers, participate in 24/7 on-call rotation for production support and emergency response, and communicate clearly with technical and management stakeholders.