Field Service Engineer
Location
Massachusetts
Posted
80 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Engineer
Fortive
• Under remote supervision, provide customer service solutions related to installation and validation of new ASP systems. • Manage all responsibilities of primary territory, including compliance and documentation requirements. • Perform installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory. • Perform preventive maintenance and documents performance and maintenance records on equipment. • Work with leadership and customers and scheduling personnel to schedule all aspects of technical/service work required to support products. • Provide support and respond to customers related to critical service. • Determine cause(s), troubleshoot, and perform corrective actions as required. • Complete assigned training and documentation requirements within due dates. • Advise and assist in design changes to improve equipment efficiency, quality and/or reduce cost of operation. • Devise project plans for installation-planning phase of new equipment. • Manage customer expectations on a regular basis before & after interactions to ensure satisfaction. • Complete all activities within the Service System through daily updates and documentation. • Manage personal “trunk” inventory and complete required audits to support thereof. • Provide guidance to customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives.
Job Requirements
- Minimum of 3 years of related work experience with Associate Degree.
- Minimum of 5 years of experience in customer support/customer relations/technical support.
- Minimum of 2 years customer service experience.
- Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device industry or minimum of 3 years of experience as a Biomedical Engineer in a hospital environment.
- Demonstrate excellence in providing customer service.
- Highly motivated to achieve top level customer satisfaction in all accounts.
- Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills.
- Experience using office based and customized computer programs/applications for territory management and administrative activities.
- Basic knowledge of office-based computer programs such as Word, Excel and Access, and their application in administrative activities.
- Knowledge of service systems.
- Knowledge of inventory management practices to maintain and account for parts inventory.
- Basic understanding of business practices, processes, and associated costs of managing primary territory.
- Knowledge of calibrated tools.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Remote work options
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