Hyster-Yale Materials Handling

• Engage extensively with our Dealer network through frequent travel, building strong partnerships and driving business growth • Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs • Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership • Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share • Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts • Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results • Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered

• Perform factory testing, calibration, configuration, and safety verification to prepare systems for customer delivery • Commission and validate systems at customer sites, including on-site testing, wireless communication surveys, and safety adjustments • Troubleshoot and resolve electro-mechanical, electrical, software, and communication issues in factory and field environments • Support customer acceptance testing during factory testing and on-site installation milestones • Develop technical documentation and deliver hands-on training to operators and customer teams • Collaborate with engineering, project, and customer teams to ensure safe, reliable, and timely system deployment • Level I: Support senior field engineers with testing, commissioning, troubleshooting, and documentation while building technical and field experience • Level IV: Serve as the on-site technical lead, coordinating daily activities, mentoring junior engineers, and acting as the primary technical point of contact for the customer

• Engage extensively with our Dealer network through frequent travel, building strong partnerships and driving business growth • Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs • Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership • Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share • Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments • Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results • Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered

• Design, deliver, and continuously improve global sales training programs • Partner closely with global and regional sales leaders to identify capability gaps • Lead the execution of training programs end-to-end • Manage and coach a global team of sales training leaders • Balance global consistency with regional flexibility by establishing training standards • Measure training effectiveness using defined KPIs • Communicate program outcomes and recommendations to senior stakeholders

• Perform factory testing, calibration, configuration, and safety verification • Commission and validate systems at customer sites • Troubleshoot and resolve electro-mechanical, electrical, software, and communication issues • Support customer acceptance testing during factory testing and on-site installation milestones • Develop technical documentation and deliver hands-on training • Collaborate with engineering, project, and customer teams to ensure system deployment

• Serve as a technical point of contact for customer‑reported product and service issues • Manage day‑to‑day issue resolution activities • Communicate issue status, risks, and resolution plans to internal stakeholders • Analyze field data, warranty information, and customer feedback • Provide on‑site support to key customers as needed • Collaborate with engineering and manufacturing teams • For Level II, lead high‑priority or escalated customer issues and mentor less‑experienced engineers

• Deliver high-impact training through classroom sessions, virtual workshops, webinars, and self-paced programs • Develop and update training content, including curricula, assessments, exercises, role plays, multimedia tools, and support materials • Evaluate training effectiveness by creating surveys, assessments, and performance metrics, and using insights to improve programs • Coach and mentor trainers, providing observation, feedback, and support to ensure consistent, high-quality delivery across teams • Partner with cross-functional teams to align training with business strategy, sales initiatives, and product knowledge needs • Coordinate and support training logistics, including schedules, materials, registration, communication, and classroom readiness • Maintain subject matter expertise in sales processes, customer engagement, and relevant product or industry knowledge