• Conduct kick-off meetings with new clients to understand their objectives, needs, and challenges • Plan and execute the onboarding process according to each client's ideal journey • Support initial setup of the contracted platform or service • Deliver training and enablement sessions for key users • Monitor onboarding success metrics, such as average activation time, NPS, and activation rate • Serve as the liaison between the client and internal teams (sales, support, operations, and finance), ensuring clear and consistent communication • Identify churn risks and expansion opportunities from the earliest interactions • Ensure clients complete onboarding with autonomy, satisfaction, and clear next steps

• Lead Kick-off calls • Conduct back-to-back, 30-minute* Zoom sessions with customers who have just started their free trial • Guide users through the end-to-end account setup, including API integrations, tracking installations, and dashboard configuration • Clearly communicate the value of ClickGrow features while troubleshooting any immediate technical hurdles the user faces • Identify common friction points during the setup process and relay feedback to the product team to improve the self-serve experience • Uphold all verification details on the ClickGrow dashboard by being diligent in reviewing client details and profiles

Role Description As a Manager of G-P-Support in a fast-growing company, you will have responsibility for managing a team of regional support specialists and/or supervisors accountable for the business results addressing operational productivity and efficiency. Your team will have responsibility for supporting customers and professional activities focused on HR/IT/Finance throughout the region. In this role, you will handle all day-to-day activities focused on meeting response SLA’s with comprehensive resolution. We need an experienced and formidable team member with the creative thinking to roll with the punches in a fast-growing company while supporting your team to meet the needs of our customers and professionals and continuing to create the best experiences. This is an exciting opportunity to work with talented Operations team members. What you will do: - Responsible for the management of our GP–Support team operating in the Americas time zone. - Plan, direct and integrate industry best practices to achieve operational efficiency. - Give guidance, mentor, and coach direct reports; establish and monitor performance goals. - Manage smooth implementation of integrated & standard operations practices with key business partners (internal & external). - Achieve successful service delivery metrics; SLA achievement and attainment of customer satisfaction targets. - Maintain a close collaboration with Finance, HR, IT subject matter experts while supporting customers with payroll, benefits, invoicing, and benefits, etc. - Manage team members working with external support, including stakeholder coordination with local service providers (LSP) and Local Payroll providers (LPP). Qualifications - Degree or higher in International Business, Accounting, Law, HR, Finance, or other depending on other experience. - 8-12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role. - 4 years of people management experience in a centralized shared services environment. - Detailed oriented focused on quality output; identifies and resolves moderately complex business problems. - Strong Manager experience in centralized HR shared service operation management. - Strong Experience in Peoplesoft/Workday/SAP, Any relevant HRMS tool knowledge. - Knowledge / Experience with Zendesk and Salesforce; business analytical tools are a plus. - Strong understanding of finance and HR fundamentals in different locales. - Good interpersonal skills to manage sensitive and confidential situations; the position continually requires demonstrated poise, tact, and diplomacy. - Ability to collaborate with diverse individuals and/or groups. - Problem solving to analyse root cause issues and create action plans. - Lean & Six sigma experience will be an advantage. Requirements - Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. - For Full-Time Regular Employees, this position is also eligible for additional compensation as follows: - Sales Roles: This position is eligible for a commission structure in addition to base salary. - Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary. Benefits - Generous paid parental leave. - Flexible time off. - Spending accounts. - Medical insurance. - Dental insurance. - Vision insurance. - Sabbatical after 5 years. - More benefits to be discussed during the interview process.

Role Description Assumes the overall responsibility for the management and daily operations of all properties within the designated region. Responsible for working with maintenance personnel to ensure duties are completed safely, effectively and within standard. Develop strategies to improve overall reliability and safety of facility, personnel and processes. Manage and respond to emergency calls and oversee time-critical repairs. Plan and oversee execution of audits, routine maintenance and improvement projects for facility and equipment. Build and maintain quality relationships with key customer stakeholders, internal team members, and external partner service providers. Essential Duties & Responsibilities - Perform 1-2 facility audits for every active site within the area(s) of responsibility, including completed audit form, required pictures, and verified archival in designated email box. - Cross-functionally manage and lead site-based technicians within the area of responsibility. - Partner with the EMCOR Field Organization to accomplish account objectives. - Build and maintain quality relationships with Covista Facility Management Team, CU site contacts, EMCOR Account Team, and the EMCOR Field Organization. - Manage allocated budget for assigned region. - Manage KPI’s (Key Performance Indicators) across all areas of responsibility and develop action plans as needed to ensure performance standards are met. - Respond to and manage all Emergency Work Orders for areas of responsibility during non-business hours. - Investigate any safety-related issues and address appropriately. Qualifications - High School Diploma, BA Degree Preferred. - 5-8 years in Facility Management. - Must possess a valid driver’s license. - Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals. - Ability to write routine reports and correspond accordingly. - Ability to speak effectively before groups of customers or employees of an organization. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumferences, and volume. - Ability to apply concepts of basic algebra and geometry. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent office environment work requires sitting, using phone and computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: - Stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms. - Climb or balance, stoop, kneel, crouch, crawl, talk and hear. - Meet specific vision requirements for close vision, distance vision, color vision, peripheral vision, and depth perception. Work Environment Remote position, the noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to: - Toxic or caustic chemicals; work with explosives is less than 1/3 of the time. - Wet or humid conditions, work near moving mechanical parts, fumes or airborne particles. - Work in high precarious places, outdoor weather conditions, extreme cold, extreme heat from 1/3 to 2/3 of the time. - Overnight travel will be required. Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled. Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.