DashClicks

• Respond to customer queries in a timely and accurate way, via chat or email • Identify customer needs and help customers use specific features • Analyze and report product malfunctions • Update our internal team with information about technical issues and useful discussions with customers • Share feature requests and effective workarounds with team members • Inform customers about existing, new features and functionalities • Follow up with customers to ensure their technical issues are resolved if any • Gather customer feedback and share with our Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. • Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services • Provide voice support to customers via Inbound phone calls. • Occasionally connect with clients through Zoom meetings or video conferences when needed. • Coordinate with the support teams of our service providers to troubleshoot and resolve issues. • Update the software knowledge base in real-time to ensure documentation stays accurate and up to date. • Become an expert on the platform and DashClicks products/services and educate customers on the use and benefits of our products.

• Analyze and qualify leads from marketing campaigns as sales opportunities • Reach out to prospects through cold calls, emails etc. • Set up meetings or calls between (prospective) Clients and account executives • Manage and maintain a pipeline of interested prospects and engage account executives for next steps • Manage a detailed report on client reach-out status and report to the supervisor with weekly, monthly, and quarterly results • Keep records accurate and up-to-date • Timely & comprehensive follow-up with leads to convert them into scheduled calls with Account Executives

Role Description We’re seeking an amazing S ales D evelopment R epresentative (SDR) to find and screen likely customers who can benefit from our products and services. As the first line of communication with prospects, an ideal SDR would have a strong understanding of the sales cycle, excelling at researching leads, starting new relationships, and setting our sales closers up for success. An SDR should be a quick learner with strong interpersonal & communication skills and have the ability to present our offerings in a fascinating way. Every potential lead is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability. Responsibilities - Analyze and qualify leads from marketing campaigns as sales opportunities - Reach out to prospects through cold calls, emails etc. - Set up meetings or calls between (prospective) Clients and account executives - Manage and maintain a pipeline of interested prospects and engage account executives for next steps - Manage a detailed report on client reach-out status and report to the supervisor with weekly, monthly, and quarterly results - Keep records accurate and up-to-date - Timely & comprehensive follow-up with leads to convert them into scheduled calls with Account Executives Requirements - Experience in Sales Development: The ideal candidate should have a proven track record in sales development, preferably in the software and marketing services sector. The candidate's experience should demonstrate proficiency in handling outbound calls and effectively qualifying leads. - Resilience in Facing Rejection: A crucial aspect of this role is the ability to maintain high morale and efficiency despite frequent rejections. The candidate should be comfortable with a high volume of outbound calls, often facing a ratio of 1000 NOes to one YES, without letting it impact their performance or motivation. - Expertise in the Industry: The SDR should have a deep understanding of our business domain. Familiarity with the intricacies of software sales and marketing services is essential to effectively qualify leads and understand their needs. - Lead Nurturing Skills: Apart from qualifying leads for immediate demos, the SDR should also be adept at nurturing unqualified leads. Depending on the reason for disqualification, they should be able to maintain engagement and potentially schedule them for demos in the future. - Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing, and social outreach. - Track record of achieving sales quotas - Fair understanding of sales performance metrics - Excellent communication and negotiation skills - Proven creative problem-solving approach and strong analytical skills - Strong desire and ability to move up within a sales organization Benefits - Competitive base pay and benefits package with exciting growth plans. - A chance to work with professionals across various areas of expertise on a product loved by 30,000+ marketing agencies worldwide. - 8 hours a day & 5 days a week working structure. - A chance to learn & grow in a fast-paced environment, driving transformational growth for our brand. - Fully remote work offers you the chance to balance your professional and personal life. Come join us on this journey, we're looking forward to talents like YOU.

• Develop and launch comprehensive Facebook Ads strategies for a diverse portfolio of US clients, from initial research and audience identification to full-funnel campaign execution. • Drive a high-tempo, methodical testing roadmap across creative, copy, and landing pages to continuously improve performance and uncover new growth opportunities. • Analyze campaign performance, identify key insights, and communicate results and strategic recommendations clearly to clients and internal teams. • Take ownership of client ad spend, ensuring efficient allocation, accurate forecasting, and delivering a strong return on investment (ROAS). • Serve as a key point of contact for your accounts, expertly guide the internal & external stakeholders, understanding Client's business goals, and building trust through exceptional results and communication. • Manage campaigns designed for every objective—from lead generation and engagement to direct sales—and ensure the tracking infrastructure (Pixels, GA4) is flawless. • Act as our in-house expert on all things paid social, keeping the team and clients informed on the latest trends, platform updates, and strategies to maintain a competitive edge. • Measure and optimize paid marketing efforts using vendor-specific dashboards, Google Analytics, and marketing analytics reports. • Work independently using the company’s project management tool to track tasks, meet deadlines, and ensure smooth workflow. • Communicate with clients through the company dashboard, address their content-related queries, and incorporate feedback.

• Responsible for managing and optimizing Google AdWords campaigns • Creating, updating, and monitoring ad copy, keywords, bids, and other elements of Google's marketing strategy • Research and administer accounts for Google paid campaigns with the awareness to identify opportunities, building budgets along the way • Executive day-to-day optimization and management of campaigns, including the delivery of digestible metrics to clients • Spearhead the building of our paid media client offerings, being able to articulate features and benefits • Participate in forming effective paid search strategies • Launch and optimize various PPC campaigns • Oversee accounts on search platforms (e.g. Google AdWords, Bing) • Be involved in keyword selection and audience targeting • Track KPIs to assess performance and pinpoint issues • Produce reports for management (e.g. dashboards)

• Lead Kick-off calls • Conduct back-to-back, 30-minute* Zoom sessions with customers who have just started their free trial • Guide users through the end-to-end account setup, including API integrations, tracking installations, and dashboard configuration • Clearly communicate the value of ClickGrow features while troubleshooting any immediate technical hurdles the user faces • Identify common friction points during the setup process and relay feedback to the product team to improve the self-serve experience • Uphold all verification details on the ClickGrow dashboard by being diligent in reviewing client details and profiles

• Manage client communication with a focus on results-driven digital marketing strategies (SEO, Meta Ads, Google Ads). • Lead regular client meetings/interactions to review campaign progress and identify new opportunities. • Educate clients on marketing best practices and platform features to enhance their campaigns. • Respond promptly and professionally to client queries via chat, email, or call. • Identify client goals and deliver customized strategies aligned with their business objectives. • Drive client retention and satisfaction by identifying upsell opportunities. • Negotiate agreements and maintain detailed records of sales and communications. • Create business plans to meet predetermined goals and performance quota. • Collaborate closely with internal marketing, product, and creative teams to deliver exceptional service. • Monitor campaign and platform performance metrics to assess effectiveness.

We are in search of a Google Ads specialist, who will be responsible for managing and optimizing Google AdWords campaigns. They’re tasked with creating, updating, and monitoring ad copy, keywords, bids, and other elements of Google's marketing strategy. Google Ads specialists must be well-versed in digital marketing best practices. They need to know how to create compelling ads that will catch the attention of potential customers while also driving conversions. The specialist also needs to know how to effectively manage the budget so that they can maximize ROI on every dollar spent. Management reserves the right to modify or update the job description at any time, and such changes may be made without prior notice. The job description does not constitute a contract of employment and is subject to managerial discretion. Responsibilities: - Research and administer accounts for Google paid campaigns with the awareness to identify opportunities, building budgets along the way. - Executive day-to-day optimization and management of campaigns, including the delivery of digestible metrics to clients. - Spearhead the building of our paid media client offerings, being able to articulate features and benefits. - Participate in forming effective paid search strategies. - Launch and optimize various PPC campaigns. - Oversee accounts on search platforms (e.g. Google AdWords, Bing). - Be involved in keyword selection and audience targeting. - Track KPIs to assess performance and pinpoint issues. - Produce reports for management (e.g. dashboards). - Write attractive and concise copy for adverts. - Suggest and develop new campaigns across multiple channels. - Keep abreast of PPC and SEM trends. - Effectively manage campaigns that penetrate both our existing client base with new products and increase the acquisition rate of new business. - Work independently using the company’s project management tool to track tasks, meet deadlines, and ensure smooth workflow - Communicate with clients through the company dashboard, address their content-related queries, and incorporate feedback. - Assist in the management and optimization of our search ads, display network and retargeting campaigns. Position Requirements: - 3+ years of proven experience in paid search advertising, and Google Ads. - Proven experience with Google Ads. - Proven results in the management of campaigns (will be requested at the interview with details.) - Strong quantitative, analytical, and problem-solving skills with an ability to juggle multiple campaigns under pressure. - Exceptional Excel skills, proficiency with databases, and data-oriented environments. - Strong Organization & Time Management Qualities. Things that make us the World’s leading white-label marketing software development company: - We do not outsource any of our fulfillment services. - We offer a fully white-labeled dashboard that allows our users’ clients to log in and view their account progress. - We offer educational and prospecting tools to help businesses generate growth and revenue. What do we bring to the table? - Competitive base pay and benefits package with exciting growth plans. - A chance to work with professionals across various areas of expertise on a product loved by 30,000+ marketing agencies worldwide. - 8 hours a day & 5 days a week working structure. - A chance to learn & grow in a fast-paced environment, driving transformational growth for our brand. Come join us on this journey; we're looking forward to meeting talented individuals like you.

• Lead Kick-off calls. • Conduct back-to-back, 30-minute* Zoom sessions with customers who have just started their free trial. • Guide users through the end-to-end account setup, including API integrations, tracking installations, and dashboard configuration. • Clearly communicate the value of ClickGrow features while troubleshooting any immediate technical hurdles the user faces. • Identify common friction points during the setup process and relay feedback to the product team to improve the self-serve experience. • Review and verify available information. • Ensure utmost confidentiality while handling the Onboarding. • Ensure new clients have access to technical assistance to properly connect and set up their software. • Uphold all verification details on the ClickGrow dashboard by being diligent in reviewing client details and profiles. • Escalate fraud, suspicious activity, or terms of service violations to the appropriate team. • Adapt to evolving requirements, internal policies, and operations.