Reporting to the Senior Manager of Training, the DRG Trainer plays a critical role in strengthening audit consistency, accuracy, and completeness by translating audit findings into targeted, effective learning experiences. This role supports the audit program by identifying learning gaps and delivering and reinforcing training, refreshers, coaching, and performance support that improves coding accuracy, audit quality, and accelerates trainee readiness for independent production in alignment with EXL standards. The DRG Trainer partners closely with Quality Analysts, Auditors, and Subject Matter Experts to ensure training content remains current, relevant, and aligned with evolving coding requirements and audit expectations, while driving timely progression through training and successful graduation to operations. Salary for this role is $85k - $95k For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Role Description Wir sind ein Bildungsträger, der Menschen praxisnah für die Arbeitswelt von morgen qualifiziert. Unsere Remote-Maßnahme im Bereich Digitalisierung und Automatisierung unterstützt Teilnehmende dabei, digitale Prozesse zu gestalten und moderne Tools sowie Automatisierungslösungen sinnvoll im beruflichen Alltag einzusetzen. Damit unser Programm weiter wachsen kann, suchen wir eine engagierte Person, die vorgegebene Lerninhalte verständlich vermitteln möchte. - Du leitest Remote-Unterrichtseinheiten und begleitest die Teilnehmenden aktiv im Lernprozess. - Du vermittelst praxisnahes Wissen rund um digitale Prozessoptimierung, Automatisierung und den sinnvollen Einsatz moderner digitaler Werkzeuge. - Du unterstützt die Teilnehmenden dabei, Zusammenhänge zu verstehen, Aufgaben sicher umzusetzen und ihre Fortschritte sichtbar zu machen. - Du gibst Feedback, förderst die Lernmotivation und schaffst eine angenehme, unterstützende Lernatmosphäre. Qualifications - Zertifikat/Urkunde zur pädagogischen Eignung. - Zertifikat/Urkunde/Zeugnisse/schriftliche Nachweise zur Erfahrung im Bereich digitale Prozesse, Automatisierung, digitale Tools oder verwandte Themenfelder. - Freude daran, Menschen beim Lernen zu begleiten und Inhalte verständlich zu vermitteln. - Sicheres, wertschätzendes Auftreten sowie eine strukturierte und eigenverantwortliche Arbeitsweise. Benefits - 100 % Remote. - Vergütung: 25-35€/UE. - Klare Unterlagen, die dich in deiner Arbeit unterstützen. - Ein motiviertes Team mit wertschätzendem Miteinander. - Raum für eigene Ideen und kreative Vermittlungsmethoden. Company Description Problem gesehen, Lösung entwickelt, im Markt etabliert.

• Lead 1:1 virtual personal training sessions (Zoom or similar) • Deliver customized workouts based on client goals and ability • Provide coaching, accountability, and motivation in real time • Create a safe, supportive, and empowering experience for clients

Role Description You will support the effective delivery of People Services and Learning & Development (L&D) operations. This includes managing the People Services inbox and ServiceNow (SNOW) tickets, ensuring timely query resolution and escalation. You will maintain the Learning Management System (LMS), including uploading, updating, and organizing content, managing learner audiences, and supporting the learner experience. You will coordinate Instructor-Led Training (ILT) sessions, overseeing scheduling, logistics, and communications. Working with the L&D Team Lead, Content & Brand Specialist and Centre of Excellence (CoE), you will support project delivery, content creation activities, and the setup of new learning programs. You will provide reporting and data insights to support capacity planning, forecasting, and budget tracking, as well as manage purchase orders and other finance-related processes for L&D initiatives. This role is fully remote and reports to the People Services L&D Team Lead. - Manage the People Services inbox, handling queries efficiently and escalating when necessary. - Oversee ServiceNow (SNOW) ticket management, including resolution and escalation. - Provide day-to-day execution of tasks related to L&D systems, planning and content. - Upload and maintain content in the LMS, ensuring correct formatting, capability and accurate tagging. - Manage the learning library, adding, updating and removing content in collaboration with the Content & Brand Specialist. - Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication. - Create and manage learner audiences for training assignments and targeting. - Oversee course cancellations and ensure timely updates and communications in LMS. - Monitor Learner experience in the LMS, providing usability feedback to the L&D Team Lead. - Support CoE projects, including learning content creation using approved templates. - Assist in the setting up of curricula for new learning programs. - Partner with the L&D Team Lead and CoE to deliver project support and drive timely execution. - Generate and maintain capacity reports for upcoming training sessions. - Support forecasting activities for Talent Management & Development (TM&D), particularly quarterly planning. - Provide data-driven insights to inform planning and review meetings. - Support purchase orders (POs) and finance-related processes for items managed in the CoE. - Ensure accurate tracking and reporting of budget-related activities linked to L&D initiatives. - Support any other People Services & L&D activities as requested by your manager. Qualifications - Previous experience in a Learning and Development, HR or related role. - Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management. - Strong organizational skills with the ability to manage multiple priorities. - High attention to detail and accuracy in managing content, reports and data. - Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist. - Experience with ServiceNow (SNOW) or a similar ticketing system. - Strong communication skills, with the ability to provide clear learner updates and usability feedback. - Proficiency with MS Office; experience with reporting tools and analyzing data is advantageous. - Detail-oriented with the ability to manage multiple tasks and deadlines. - A proactive and collaborative team player. - Experience of working within a L&D matrix/shared services model within a large complex organisation. Our Pledge At Inizio, we value inclusiveness, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.