Inizio Ignite

Role Description You will support the effective delivery of People Services and Learning & Development (L&D) operations. This includes managing the People Services inbox and ServiceNow (SNOW) tickets, ensuring timely query resolution and escalation. You will maintain the Learning Management System (LMS), including uploading, updating, and organizing content, managing learner audiences, and supporting the learner experience. You will coordinate Instructor-Led Training (ILT) sessions, overseeing scheduling, logistics, and communications. Working with the L&D Team Lead, Content & Brand Specialist and Centre of Excellence (CoE), you will support project delivery, content creation activities, and the setup of new learning programs. You will provide reporting and data insights to support capacity planning, forecasting, and budget tracking, as well as manage purchase orders and other finance-related processes for L&D initiatives. This role is fully remote and reports to the People Services L&D Team Lead. - Manage the People Services inbox, handling queries efficiently and escalating when necessary. - Oversee ServiceNow (SNOW) ticket management, including resolution and escalation. - Provide day-to-day execution of tasks related to L&D systems, planning and content. - Upload and maintain content in the LMS, ensuring correct formatting, capability and accurate tagging. - Manage the learning library, adding, updating and removing content in collaboration with the Content & Brand Specialist. - Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication. - Create and manage learner audiences for training assignments and targeting. - Oversee course cancellations and ensure timely updates and communications in LMS. - Monitor Learner experience in the LMS, providing usability feedback to the L&D Team Lead. - Support CoE projects, including learning content creation using approved templates. - Assist in the setting up of curricula for new learning programs. - Partner with the L&D Team Lead and CoE to deliver project support and drive timely execution. - Generate and maintain capacity reports for upcoming training sessions. - Support forecasting activities for Talent Management & Development (TM&D), particularly quarterly planning. - Provide data-driven insights to inform planning and review meetings. - Support purchase orders (POs) and finance-related processes for items managed in the CoE. - Ensure accurate tracking and reporting of budget-related activities linked to L&D initiatives. - Support any other People Services & L&D activities as requested by your manager. Qualifications - Previous experience in a Learning and Development, HR or related role. - Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management. - Strong organizational skills with the ability to manage multiple priorities. - High attention to detail and accuracy in managing content, reports and data. - Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist. - Experience with ServiceNow (SNOW) or a similar ticketing system. - Strong communication skills, with the ability to provide clear learner updates and usability feedback. - Proficiency with MS Office; experience with reporting tools and analyzing data is advantageous. - Detail-oriented with the ability to manage multiple tasks and deadlines. - A proactive and collaborative team player. - Experience of working within a L&D matrix/shared services model within a large complex organisation. Our Pledge At Inizio, we value inclusiveness, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Role Description The Insights Field Operations Associate Director is a senior leadership role within US Field Operations at Insights. The role is responsible for overseeing the quality, consistency, and delivery of project management output from a team of RP Project Managers, while also acting as a hands-on Project Manager on active studies. This position plays a central role in supporting the alignment of project management roles and responsibilities across RP and STEM within Insights. The role combines direct project delivery, people leadership, client engagement, and cross-business collaboration, and requires strong judgement, operational credibility, and the ability to lead through complexity. Key Responsibilities - Project Delivery & Oversight - Oversee the end-to-end delivery and quality of US RP project management output, ensuring projects are delivered to a high standard and in line with client expectations. - Act as Project Manager on assigned studies, maintaining full responsibility for operational execution from project set-up through to delivery. - Hold full project-level decision-making authority, including management of scope, timelines, and delivery risks. - Escalate resourcing constraints or significant capacity challenges to the Head of US Field Operations as required. - Serve as a senior escalation point for complex delivery issues and client concerns. - Hands-on Project Management Responsibilities - Oversee the smooth running of fieldwork management, coordinating with internal teams and external suppliers. - Ensure the successful handover of project deliverables to research teams. - Own, coordinate, and maintain project timelines, working closely with internal research teams, clients, and suppliers. - Take ownership of coordinating project team meetings, including scheduling and facilitation. - Hold responsibility for Pharmacovigilance and Adverse Event reporting, ensuring compliance with internal and regulatory standards. - Coordinate client and supplier Statements of Work (SOWs). - Manage client and supplier invoicing, including PO number tracking, invoice coordination, and liaison with the Finance team. - Team Leadership & Line Management - Line manage a team of RP Project Managers and Senior Project Managers. - Provide coaching, feedback, and development support to strengthen project management capability and consistency of output. - Support professional development and performance management of RP PMs. - Client Engagement - Engage directly with clients on escalations, delivery challenges, and complex projects. - Act as a senior point of contact for project delivery matters when required. - Partner with internal stakeholders to support strong, long-term client relationships. - RP & STEM Alignment within Insights - Work closely with the Head of US Field Operations to build a strong understanding of RP and STEM as distinct businesses. - Support the alignment and clarification of project management roles and responsibilities across RP and STEM within Insights. - Contribute to discussions on how project management capabilities and expectations can be enhanced and aligned over time. - Act as a bridge between RP project management and the wider Insights Field Operations organization. - Global Collaboration - Collaborate with Associate Project Directors in the UK and APAC to support alignment of RP project management approaches globally. - Share best practices and support consistent quality of project output across geographies. - Contribute to global discussions on project management standards and ways of working for RP within Insights. Qualifications - More than 7 years of experience in market research project management (qualitative and/or quantitative research). - Experience managing healthcare market research projects. - Significant experience with team management (including line management and training of a team of junior Project Managers). - Established relationships with fieldwork agency suppliers. - Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders). - Proven ability to manage complex, multi-stakeholder projects and make independent delivery decisions. - Experience handling client escalations and operating confidently in senior client environments. - Comfortable working across teams and geographies and contributing to organisational alignment efforts. - Highly organised, detail-oriented, and able to balance delivery with people leadership. Ideal Profile - You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach. - You demonstrate commercial and analytical capabilities. - You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation. - You demonstrate a track record of identifying operational efficiencies. - You are a collaborative team player who works well with colleagues. - You communicate ideas and issues in an effective, straightforward fashion. - You are highly motivated and want to seize opportunities to develop new skills and progress your career. Benefits - A comprehensive training and development programme for all staff, from entry level apprentice to senior management. - A relaxed and friendly working environment. - Social events - including a summer day out and end-of-year party, along with regular social events after office hours. Company Description Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. Research Partnership (part of Inizio Advisory) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We invite you to come grow with us. Research Partnership (part of Inizio Advisory) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco), New Delhi (India), and Singapore. Your primary role: - Partner with the existing Directors and Vice Presidents to help lead, plan and manage the team. - Provide leadership direction and management expertise in terms of growing and sustaining the business through the development and execution of group strategies, product development and sales growth plans. - Line management of midlevel staff. - Involvement in talent acquisition and assessing potential new staff. Qualifications - At least 10 years of experience in primary market research, including within the healthcare industry. - Significant experience in leading projects and client management. - Capable business developer and relationship manager with new and existing clients. - Expertise with both qualitative and quantitative research techniques. - Experience identifying and implementing AI tools that assist with the efficiency of qual or/and quant research. Requirements - Proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach. - High level of accuracy and attention to detail, as well as strengths in organization and prioritization. - Collaborative team player who works well with colleagues. - Effective communicator of ideas and issues. - Highly motivated and eager to develop new skills and progress your career. Benefits - Remote and hybrid work options. - A comprehensive training and development program. - Opportunities for internal advancement. - Annual salary and promotion review. - Paid time off of 25 days annually. - 401(k) plan with employer match. - Medical/vision/dental/prescription insurance plans, including health savings and flexible spending accounts. - Company paid life insurance. - Company paid short term/long term disability. - Commuter reimbursement accounts. - Employee assistance program.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The purpose of this role is to partner with the existing Directors and Vice Presidents to help lead, plan, and manage the team. Responsibilities include: - Providing leadership direction and management expertise to grow and sustain the business. - Developing and executing group strategies, product development, and sales growth plans. - Line management of midlevel staff. - Involvement in talent acquisition and assessing potential new staff. Qualifications - At least 10 years of experience in primary market research, including within the healthcare industry. - Significant experience in leading projects and client management. - Capable business developer and relationship manager with new and existing clients. - Expertise with both qualitative and quantitative research techniques. Requirements - Proactive, dedicated, and enthusiastic with a ‘can do’ attitude. - High level of accuracy and attention to detail. - Strong organizational and prioritization skills. - Collaborative team player who communicates effectively. - Highly motivated and eager to develop new skills and progress in your career. Benefits - Remote and hybrid work options. - A comprehensive training and development program. - Opportunities for internal advancement. - Annual salary and promotion review. - Paid time off of 25 days annually. - 401(k) plan with employer match. - Medical/vision/dental/prescription insurance plans, including health savings and flexible spending accounts. - Company paid life insurance. - Company paid short term/long term disability. - Commuter reimbursement accounts. - Employee assistance program.