• Lead the discovery, configuration, and documentation of third-party integrations (access control, accounting, wellness, productivity, and more). • Serve as the technical point of contact during client-facing integration. • Build repeatable processes, documentation, and technical checklists for internal and client use. • Stay current on Cove’s product updates and partner system changes to anticipate integration challenges. • Collaborate with Product Managers and Engineers to ensure smooth handoffs and technical alignment. • Reduce dependency on Product Managers for implementation-related technical support. • Contribute to the overall implementation strategy and help scale Cove’s integration capabilities.

• Lead Program Delivery Across Multiple Workstreams: You’ll coordinate teams across time zones, aligning stakeholders, schedules, priorities, and dependencies to ensure project goals are met on time and within budget. • Act as a Trusted Partner to Clients and Internal Teams: You’ll be the technical point of contact for client stakeholders, building trusted relationships through transparency, clarity, and follow-through. • Translate Vision into Execution: You’ll own the tactical implementation of strategic initiatives. • Facilitate Alignment, Visibility & Collaboration: You’ll run effective standups, retros, and steering meetings. • Drive Continuous Improvement: You won’t just manage timelines; you’ll help improve how we deliver. • Lead Through Influence, Not Control: You’ll bring structure, you’ll inspire accountability, offer guidance, and remove roadblocks helping teams do their best work while upholding our standards of quality and care.

• Own delivery for initiatives that span multiple engineering teams and systems. • Translate technical plans into milestones, sequencing, and clear ownership. • Coordinate dependencies to prevent late surprises and delivery bottlenecks. • Maintain delivery visibility so tradeoffs happen early, not under deadline pressure. • Drive clarification when requirements are incomplete, conflicting, or changing. • Identify risks and constraints and guide scope or timeline adjustments. • Coordinate release readiness, checks, and rollout timing. • Capture post-release issues and feed learnings back into future planning.

• Lead cross-functional enterprise implementation and onboarding projects, owning project planning, execution, and delivery from kickoff through go-live. • Serve as the primary project point of contact for enterprise customers, ensuring clear communication, alignment on scope, and confidence throughout the implementation lifecycle. • Own delivery commitments tied to enterprise revenue realization, proactively managing delivery risk, dependencies, and timelines to ensure contracted revenue is recognized as planned. • Plan and manage complex technical implementations, including multi-solution deployments, integrations, data dependencies, and sequencing across Fourth’s platform. • Determine and own the recommended product configuration, settings, and end-to-end data flows across Fourth’s platform based on customer requirements, ensuring the solution is technically sound, scalable, and ready for testing and go-live. • Partner closely with Sales, Solutions Consultants, Professional Services, Product, Engineering, and Customer Success to align on customer requirements, solution scope, technical readiness, and handoffs. • Manage multiple concurrent enterprise projects, proactively identifying risks, dependencies, and constraints, and driving mitigation plans to protect delivery commitments. • Track and report on project status, milestones, and risks, providing clear and timely updates to internal stakeholders and customer leadership. • Identify recurring challenges and opportunities for improvement across enterprise implementations, partnering with internal teams to drive process, tooling, and delivery model enhancements.