OptiMantra logo
OptiMantra

Practice Automation For Integrative & Wellness Practitioners

Onboarding and Implementation Specialist

Implementation SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 11-50Since 2011H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

75 days ago

Salary

$100K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Onboarding and Implementation Specialist

OptiMantra

• Lead new customers through onboarding and setup to ensure a smooth, confident start on the OptiMantra platform • Train customers on platform features, workflows, and best practices • Provide friendly, effective technical support via phone, email, and video calls • Troubleshoot issues, think critically, and deliver solutions that make customers feel supported and heard • Create and improve customer-facing knowledge base articles and training videos • Partner with internal teams to improve processes, documentation, and the overall customer experience

Job Requirements

  • You genuinely enjoy helping people learn and succeed
  • You’re a strong problem-solver who isn’t afraid to dig in and figure things out
  • You bring a customer-first mindset and enjoy improving processes
  • You’re comfortable with technology, including scheduling tools, spreadsheets, and database-driven systems
  • 2+ years of relevant experience in customer support, onboarding, healthcare operations, or technology (experience level flexible for the right candidate)
  • Experience with EMR/EHR or practice management platforms is a plus
  • Background in customer support, IT/help desk, or a clinical/medical office environment is helpful

Benefits

  • Competitive compensation based on experience
  • Paid Time Off and company holidays
  • Comprehensive health, dental and vision benefits
  • Short-term and long-term disability Insurance
  • 401k plan with matching company contribution
  • Real ownership and impact in a fast-growing health tech company

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