• Influence and create positioning and messaging for major Charlotte AI capabilities, translating product value into clear differentiation, customer outcomes, and proof points across priority personas (SOC leaders, analysts, SecOps, IT/security leaders). • Partner deeply with Product Management to shape long-term roadmap, feature storytelling, packaging, and launch prioritization, ensuring that product capabilities map to real customer problems and broader portfolio initiatives. • Lead launches and key initiatives end-to-end including launch strategy, narrative, content strategy, web/campaign direction, sales enablement, and event coordination, driving strategic alignment across stakeholder groups and executing at a high level. • Develop GTM frameworks and core assets including messaging and positioning, pitch decks, sales conversation guides, web copy, blogs, FAQs, demos, customer references and customer-ready talk tracks, ensuring consistency across content and touchpoints. • Drive field readiness and adoption in partnership with sales and technical marketing, by building sales plays, competitive guidance and objection handling. • Develop market and competitive insight by monitoring the AI-in-security landscape, connecting with customers, working with competitive intelligence (CI); identifying key competitors and alternatives, and ensuring GTM materials reinforce CrowdStrike’s differentiators and target personas. • Support Analyst Relations and customer storytelling through briefings, narrative development, and championing aligned messages across analyst engagements and customer case studies. • Build strong cross-functional relationships: As the internal representative of Charlotte AI, you’ll independently drive projects and represent Charlotte AI across varied internal groups (sales, PR, AR, customer advocacy, event planning, partner marketing, engineering, finance, etc.)

• Shape and execute the security engineering strategy • Lead and mentor a team of security and platform engineers • Architect secure cloud environments and ensure robust IAM practices • Strengthen compliance readiness by implementing best-practice frameworks • Collaborate across teams to provide holistic solutions

• Secure our cloud platform end-to-end by embedding security into every stage of the lifecycle: design, code, deployment and operations. • Participate in infrastructure decisions, lead and review threat modeling exercises, perform security-focused code reviews, and ensure our AWS–Kubernetes–Terraform stack remains robust, observable and resilient. • Act as a trusted cloud security authority for engineering and infrastructure teams, helping them design scalable, secure-by-default systems. • Continuously strengthen our security architecture by contributing to strategic and tactical decisions on tooling, service configuration and underlying platform design. • Elevate the organisation’s security maturity by documenting security architecture and patterns, sharing best practices and fostering a culture where security is an enabler, not a gate.

Role Description We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on onboarding, security tool deployment, environment discovery, and documentation, working closely with internal teams and client stakeholders. The ideal candidates are experienced in MSP environments, security tools, and cloud/endpoint deployments. Key Responsibilities - Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations - Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health - Support the transition to new managed services plans, ensuring minimal disruption to business operations - Deploy and configure security and managed services tools, including: - Endpoint Detection & Response (EDR) - SOC/SIEM solutions - Web and DNS protection tools - Microsoft 365 security tools - Install and manage solutions such as: - Backup and monitoring tools - Microsoft Defender, Azure AD, and email security platforms - RMM tools (e.g., Datto, Kaseya) - PSA/helpdesk tools (e.g., ConnectWise) - Create and update technical documentation, including: - Workstation build checklists - Employee onboarding/offboarding processes - Participate in handoff sessions to ensure service desk readiness and ongoing client support - Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility - Manage service and project tickets, ensuring timely updates and resolution - Collaborate with teams to ensure smooth IT transitions and secure environments Qualifications - Strong communication skills (written and verbal) - Excellent time management and organizational skills - Ability to multitask in fast-paced environments - Strong problem-solving mindset and attention to detail - Team-oriented with the ability to collaborate across functions Requirements - Strong knowledge of Microsoft 365 services - Basic to intermediate knowledge of: - Active Directory & Group Policy - DNS and networking fundamentals - Experience with: - RMM tools (Datto, Kaseya) - PSA tools (ConnectWise) - Email security (Microsoft Defender, Mimecast) - Understanding of endpoint, network, and security technologies - At least 1 year of experience in an MSP environment - Hands-on experience deploying: - EDR, SIEM, MFA, MDM, antivirus, and access control solutions - Experience with virtualization and cloud platforms: - VMware, Hyper-V, AWS, or Azure - Familiarity with: - Microsoft Defender (email protection) - RMM tools (Kaseya VSA, Datto RMM) Benefits - Experience with: - Dark web monitoring tools - MFA solutions (Microsoft, DUO) - Web/DNS protection tools (e.g., Cisco Umbrella) - EDR solutions (e.g., SentinelOne) - HMO - Work From Home (WFH) setup - Government-mandated benefits - Opportunity to gain global exposure working with international clients - Strong focus on career growth and professional development