Role Description The “Record to Report “R2R”” Business Process Manager is responsible for assisting the R2R Business Process Lead designing, optimizing, and implementing Record to Report processes within our ERP system to enhance operational efficiency and financial controls. This role will play a critical part in streamlining R2R workflows, ensuring compliance, and driving user adoption across the organization. There will be specific focus in the Enterprise Planning Module of Oracle (EPM). The ideal candidate has extensive experience in R2R process transformation, ERP implementations (SAP, Oracle, Microsoft D365, Workday, etc.), and change management. Responsibilities - R2R Process Design & Optimization support: - Support the R2R Business Process Lead in the design and standardization of record to report, invoice to cash (“I2C”), projects accounting and financial reporting and reconciliation processes to align with best practices and business needs. - Review functional specifications and provide support to the System Integrator (SI) during Functional User Testing (FUT) of integrations and data conversions, ensuring alignment with business requirements and timely resolution of issues. - Collaborate with stakeholders to refine business requirements and configure the ERP system accordingly. - Serve as one of the R2R/I2C/EPM subject matter experts in ERP implementation efforts, ensuring seamless system integration. - Partner with IT and Finance teams to validate system configurations, data migration, and reporting capabilities. - Responsible for executing System Integration Testing (SIT) and providing support to Subject Matter Experts (SMEs) during User Acceptance Testing (UAT) to ensure smooth validation and issue resolution. - Responsible for supporting and executing cut-over activities, ensuring seamless transition from legacy to new systems with minimal disruption to business operations. - Provide post-implementation support during the Go-Live Hypercare period by resolving issues promptly, and assisting end-users to ensure a smooth transition and stable operations. - Stakeholder Engagement & Change Management: - Work closely with finance, and operational teams to ensure smooth adoption of new R2R, I2C and EPM processes. - Develop and deliver training programs, user guides, and workshops to support system and process adoption. - Act as a change agent to address concerns, resistance, and ensure stakeholder alignment. - Compliance & Reporting: - In conjunction with the Business Process Leader, ensure R2R/I2C/EPM processes comply with internal controls, regulatory requirements, and audit standards. - Support the definition and implementation of key performance indicators (KPIs) to measure process efficiency, user adoption, and cost savings. - Provide ongoing support and refinement post-go-live to optimize system usage and address pain points. Qualifications - 7+ years of experience in R2R/I2C/EPM process transformation, procurement, or accounts payable leadership roles. - 3+ years of hands-on experience in ERP implementations, focusing on P2P modules (SAP, Oracle, Microsoft D365, Workday, etc.). Oracle Fusion Cloud implementation experience would be considered an asset. - Strong understanding of accounting policies, R2R/I2C transactions in ERP, reconciliations and reporting. - Experience with change management, stakeholder engagement, and end-user training. - Prosci, CCMP, PMP, or equivalent certifications are a plus. Benefits - This position offers an expected compensation range of [$139,000-186,000] per year, in accordance with Ontario’s pay transparency requirements.

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. ** This is a Fully Remote Opportunity within the United States** As a successful candidate, you will: The Business Analyst is responsible for processing new and renewal contract requests in compliance with company policies and procedures. This role reviews contractual documentation to determine whether it meets established criteria for legal review and works directly with vendors to resolve deficiencies and ensure alignment with legal and policy requirements. The Business Analyst maintains strong system proficiency and performs accurate data entry and management within Enterprise Resource Planning (ERP) systems, DocuSign, and Ntracts. Responsibilities include creating complete contract packages for execution, verifying appropriate signing authorities, and ensuring approvals align with established hierarchies for each cost center. This role conducts contract reviews and complex data analysis to support reporting and decision-making. The Business Analyst serves as a key liaison among Business Operations, Legal, Compliance, IT Finance, and other internal stakeholders to facilitate efficient contract execution and process alignment. In addition, the Business Analyst supports business process management initiatives, including: Developing and maintaining a repository of organizational and tactical objectives Documenting business processes and producing reports Managing and analyzing databases Tracking departmental metrics and key performance indicators (KPIs) Through cross-functional collaboration, data-driven insights, and process optimization, the Business Analyst helps ensure contractual compliance, operational efficiency, and effective performance reporting. Process Improvement: Assists management in identifying opportunities to improve business operations and the overall patient experience. Documents current state, recommendations for future state, implementation planning and timeline, and expected benefit. Presents recommendations and full business case to leadership. Oversee and coordinate improvement initiatives across all aspects of patient access including point-of-service scheduling/registration, financial clearance, call center operations, patient referral services, and nurse triage. Drives best practices through influence of leadership team and staff while meeting and exceeding performance targets. Respond to ad-hoc requests and develops effective solutions in a time manner. Coach staff and managers to improve workflow and operational performance. Technology Optimization: Takes the lead in maintaining and improving process automation through system enhancements. Recommends technology solutions through research and analysis of data and business processes. Present analysis and interpretation for operational and business review and planning. Stay current with industry trends and IT solutions. Data Analysis: Analyze, review, forecast, and trend big and complex data sets. Performs ad hoc analyses, including prospective modeling and retrospective trending. Able to develop data plans, data request, data acquisition, data cleansing, and perform analytics. Acquiring data from primary or secondary data sources. Work with departmental leaders to outline the specific data needs for each functional unit. Assists management in preparing reports, charts and presentations. Prepares special documents, reports and related materials for staff and executive management meetings as required. Miscellaneous Duties: - Handle special projects. Participate in annual budget process as it relates to improvement goals and initiatives. - Identify all the systems, processes and users that are impacted by the business problem, and/or the solution. - Ensure that the system/process users’ interests are known and communicated to other project stakeholders. - Troubleshooting as a result of a reported process issues. - Conduct financial analyses and synthesize available information to provide decision support to Senior Leadership - Perform financial reviews and analyses in partnership with internal departments and external advisors. - Develop, maintain and distribute ad-hoc reports and financial models as needed. - Act upon identified late tasks - Develop financial and operational performance reports and presents the findings to Patient Access executive leadership as well as operational leaders. - Collaborate with cross-functional teams to structure and execute key strategic initiatives. - Maintains patient confidentiality as regulated by HIPAA. - Performs other related duties as assigned or requested. Your qualifications should include: - Bachelor’s Degree or equivalent experience. - Experience may substitute for minimum education requirements. - At least three years of healthcare management and process improvement experience in patient access - Project management experience a plus Preferred: Bachelor Degree and Six Sigma Lean, PMP within first year of employment. Healthcare and Process Improvement experience. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title RPA Systems Analyst III Location Independence Facility Business Operations Center Department Ohio Market Finance-Finance Job Code T31033 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a System Analyst III, you will participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. A caregiver in this role defines training requirements and assists with automated systems training and recommends solutions to enhance system functionality. A caregiver in this position works remotely out of Northeast Ohio, Monday – Friday, 8:00am—5:00pm. A caregiver who excels in this role will: - Support and design department project assignments and small system implementation. - Provide input to solution development efforts. - Complete assignments as directed. - Maintain schedules. - Track information system resources for assigned projects. - Report on project timelines and document performance. - Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. - Maintain project task plans, documentation, and communications. Minimum qualifications for the ideal future caregiver include: - Associate's degree in Information Technology, Computer Science, or related field. - For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. - Five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position. - OR High School diploma/GED and seven years of experience. - OR Bachelor’s degree and three years of experience. Preferred qualifications for the ideal future caregiver include: - Bachelor’s degree. - Microsoft, CompTIA, or equivalent. - Experience with RPA, UIPATH and/or Microsoft Power Platform preferred Physical Requirements: - Ability to perform work in a stationary position for extended periods. - Ability to travel throughout the hospital system. - Ability to operate a computer and other office equipment. - Ability to communicate and exchange accurate information. - In some locations, ability to move up to 20 lbs. Personal Protective Equipment: - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

Role Description We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success. What you’ll be working on - Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets. - Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments. - Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team. - Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools. - Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives. Qualifications - 3+ years of experience in high-growth corporate finance, investment banking, or management consulting. - Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers. - Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning). - A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines. - A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field. Benefits - Flexible, hybrid work environment. - Thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. - Opportunities to attend company events throughout the year. Company Description At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. We’ve been trusted by organizations for over 25 years, and we’re just getting started. - Celebrating a quarter-century of curiosity with 25 acts of giving. - Opening new hubs in Costa Rica and India. - Crossing the threshold of 100 billion questions answered. - Earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow.