Databento is a fast-growing startup that provides modern APIs for financial market data, making it dramatically easier for firms of all sizes to access and use market data. As a Series A company, we’ve raised $37.8M to date and grown revenue by over 400% YoY. This is a customer-facing, first-line support position focused on triaging issues, answering technical questions, and helping customers successfully use Databento’s APIs and data products. This role sits squarely at L1: you’ll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context. Responsibilities - Act as the first point of contact for customer support inquiries. - Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing. - Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs. - Maintain accurate ticket status, notes, and customer communication. - Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials. - Participate in frontline support on-call rotation. Requirements - Bachelor's degree in computer science or a comparable technical background. - Prior experience using Databento as a customer is strongly preferred. - At least 2 years of experience in technical support, QA, or engineering. - Working proficiency in Python. - Familiarity with financial trading or market data. - Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus. - Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus. - Strong technical communication skills. Notice about phishing scams Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent. -- Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know. Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!

• You take on the technical and organizational leadership of our technical support team for the Mesalvo HealthCentre solutions • You create clear structures and good framework conditions for successful collaboration • You coordinate and prioritize support requests and assist your team with more complex technical issues • You keep an overview of support cases, analyze recurring topics and, together with the team, derive sustainable improvements • You ensure quality in support and continuously develop processes and standards • You work closely with adjacent departments and support implementation projects when needed • You accompany the development of your team members and promote their professional and personal strengths

• Du bist zentrale Ansprechperson für den technischen Support der Mesalvo HealthCentre Lösungen Onkology und Medication • Du analysierst Supportfälle, bereitest sie strukturiert auf und findest nachhaltige Lösungen • Du kümmerst Dich um die Wartung und Instandhaltung von Kundendatenbanken und Systemen • Du unterstützt bei Bedarf bei der Umsetzung von Implementierungsprojekten • Du gestaltest und optimierst aktiv unsere Supportprozesse und Qualitätsstandards

Role Description - Design, configure, and maintain Architect call flows and routing strategies - Optimize skills-based routing and queue performance - Configure and manage outbound dialer campaigns - Build and maintain data actions to connect Genesys Cloud with Salesforce and other systems - Support API-based integrations and troubleshoot connection issues - Implement automation workflows to reduce manual processes - Monitor system performance and identify optimization opportunities - Support QA, reporting, and operational data needs - Maintain documentation of system configurations and workflows - Partner with business stakeholders to translate operational needs into platform solutions Qualifications - Genesys Cloud Platform - Experience supporting phone-based sales environments - Basic understanding of SQL or reporting tools - Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience) Requirements - 2–5+ years experience working within a contact center (preferably Genesys Cloud) - Strong experience configuring Architect flows and routing logic - Experience working with APIs and data actions - Understanding of JSON and basic API troubleshooting - Experience supporting CRM integrations (Salesforce preferred) - Familiarity with outbound dialer configuration - Strong analytical and problem-solving skills - Ability to manage multiple initiatives in a fast-paced environment Licenses + Certifications - Certifications which focus on telephony, automation, technology integration, or customer experience Essential Functions - Call flows are optimized and stable - Routing logic supports sales and retention performance - Manual processes are automated where possible - Integrations between Genesys and other systems run smoothly - System adjustments directly support business growth Benefits - Salary Range: $64,000 - $82,000 - Medical Insurance: Choose from a variety of plans to fit your healthcare needs - Dental Insurance: Coverage for preventive, basic, and major dental services - Employer-Paid Vision: Comprehensive eye care coverage at no cost to you - Employer-Paid Basic Life and AD&D Insurance: Peace of mind and additional protection - Employer-Paid Short-Term and Long-Term Disability Insurance: Financial support in case of illness or injury - 401(k) Plan: Save for your future with a company match to help you grow your retirement savings - PTO and Sick Time accrue each pay period: Take time off when you need it - Annual Bonus Program: Performance-based bonus to reward your hard work