Job Title: Business Services CoordinatorJob DescriptionWe are seeking a dedicated Business Services Coordinator to join our team. This role involves performing clerical duties in accordance with department procedures and supporting a project for a duration of six months, with the possibility of extension. The position is remote, operating under CST hours, with flexible start times between 7-9am. Responsibilities - Log in and review workflow queue. - Manage emails and process tasks or follow-ups. - Document activities and maintain records. - Provide research, coordination, and facilitation of repairs and maintenance. - Review the accuracy of information provided and respond to requests from management, clients, and internal/external customers. - Perform lease review and interpretation. - Identify opportunities for improvements among clients and companies. - Facilitate maintenance and repairs for clients. - Provide informal assistance such as technical guidance and/or training to coworkers as needed. - Make decisions with an understanding of procedures and company policies to achieve set results and deadlines. Essential Skills - Excellent written and verbal communication skills. - Strong organizational, time management, and analytical skills. - Ability to provide efficient, timely, reliable, and courteous service to customers. - Ability to effectively present information and comprehend instructions, short correspondence, and memos. - Knowledge of commercial property management, financial terms, and principles. - Ability to work well under pressure and in a fast-paced production environment. - Ability to comprehend, analyze, and interpret documents (commercial leases and/or invoices). - Intermediate analytical and quantitative skills. - Intermediate experience in MS Office Products (Excel, PowerPoint, Word), with heavy emphasis on Excel. - Proficient in using query and report generation tools. Additional Skills & Qualifications - Preferred 2+ years of experience in commercial property management or administration, facilities management is also helpful. - High School Diploma/GED. - Experience with commercial lease interpretation and common area expenses is a plus. Work EnvironmentThis role is remote, following CST hours, with a flexible start time between 7-9am. The position requires significant interaction via phone and email, demanding excellent communication skills. The work environment is fast-paced, requiring the ability to handle multiple tasks efficiently. Attire is business casual as this is a remote position. Job Type & LocationThis is a Contract position based out of San Antonio, TX. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in San Antonio,TX. Application DeadlineThis position is anticipated to close on Mar 25, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• Manage, mentor, and develop a team of 6–8 Business Analysts supporting HRIS, CRM, ERP, and adjacent platforms • Set clear goals and priorities, conduct regular 1:1s, and foster a collaborative, high-performing team culture • Serve as an escalation point for complex issues and cross-functional stakeholder conflicts • Partner with the Director of Business Technology on team structure, hiring, and capability development • Oversee Tier 2 support operations across HRIS, CRM, ERP, and associated tools, ensuring SLOs & SLAs are met and issues are resolved with appropriate urgency • Ensure platform configurations, access controls, and administrative processes are well-documented and consistently maintained • Act as a hands-on contributor when needed — reviewing configurations, supporting implementations, or jumping into complex tickets alongside your team • Manage relationships in partnership with the Director of Business Technology with application vendors and implementation partners, including contract renewals, escalations, and roadmap alignment • Stay current on platform releases and evaluate new features for adoption relevance • Coordinate with vendors to resolve systemic issues and ensure HealthEdge is getting full value from its investments • Build strong relationships with business owners in HR, Finance, Sales, and Operations to understand their needs and translate them into platform improvements • Drive intake, prioritization, and delivery of enhancement requests across the portfolio • Communicate project status, risks, and decisions clearly to both technical and non-technical audiences • Establish and maintain standards for application change management, testing, and documentation • Identify opportunities to streamline and improve business processes through better platform utilization • Support audit and compliance requirements (e.g., SOX, HIPAA) as they relate to application access and change controls.

• Support operational execution and revenue activation across the Patient Experience team. • Analyze performance data, executing ad hoc operational and analytical tasks, and building and optimizing solutions. • Monitor engagement and performance metrics, conduct QA and UAT for new launches and product changes, and identify opportunities to improve workflows and outcomes. • Communicate findings, progress, and recommendations to executive stakeholders and cross-functional partners.

• Analyze market trends, competitive dynamics and customer data to inform strategic decisions • Gather insights from sales, customer and internal stakeholders to guide GTM strategies • Own key workstreams for annual planning and in-year re-forecasting: capacity inputs, coverage strategy, investment tradeoffs, and execution plans • Design and iterate on territory models and account assignment approaches across new business and expansion motions (e.g., geo/industry/segment, named accounts, overlays) • Develop quota methodologies and allocation frameworks that are data-driven, transparent, and aligned to growth goals and capacity assumptions • Own strategic initiatives focused on pipeline growth, lead optimization, market segmentation, product rollout or other focus areas critical to revenue growth • Help identify and prioritize high propensity verticals, geographies and use cases to drive focus within our Sales and Marketing organizations • Build and maintain KPI trees and OKR frameworks for priority initiatives for Revenue Operations to implement and maintain • Develop scalable reporting and dashboards for GTM performance (pipeline health, conversion, productivity, whitespace, attach/penetration, cohort trends) and surface actionable opportunities and risks • Understand sales productivity and coverage, anticipate gaps and assist in developing solutions to drive improvements • Create strategies around process optimization, cross functional coordination to drive consistency and alignment across all teams at IDC • Run pilots and experiments on messaging, pricing, segments and design incentives to motivate sellers