• Manage, mentor, and develop a team of 6–8 Business Analysts supporting HRIS, CRM, ERP, and adjacent platforms • Set clear goals and priorities, conduct regular 1:1s, and foster a collaborative, high-performing team culture • Serve as an escalation point for complex issues and cross-functional stakeholder conflicts • Partner with the Director of Business Technology on team structure, hiring, and capability development • Oversee Tier 2 support operations across HRIS, CRM, ERP, and associated tools, ensuring SLOs & SLAs are met and issues are resolved with appropriate urgency • Ensure platform configurations, access controls, and administrative processes are well-documented and consistently maintained • Act as a hands-on contributor when needed — reviewing configurations, supporting implementations, or jumping into complex tickets alongside your team • Manage relationships in partnership with the Director of Business Technology with application vendors and implementation partners, including contract renewals, escalations, and roadmap alignment • Stay current on platform releases and evaluate new features for adoption relevance • Coordinate with vendors to resolve systemic issues and ensure HealthEdge is getting full value from its investments • Build strong relationships with business owners in HR, Finance, Sales, and Operations to understand their needs and translate them into platform improvements • Drive intake, prioritization, and delivery of enhancement requests across the portfolio • Communicate project status, risks, and decisions clearly to both technical and non-technical audiences • Establish and maintain standards for application change management, testing, and documentation • Identify opportunities to streamline and improve business processes through better platform utilization • Support audit and compliance requirements (e.g., SOX, HIPAA) as they relate to application access and change controls.

• Support operational execution and revenue activation across the Patient Experience team. • Analyze performance data, executing ad hoc operational and analytical tasks, and building and optimizing solutions. • Monitor engagement and performance metrics, conduct QA and UAT for new launches and product changes, and identify opportunities to improve workflows and outcomes. • Communicate findings, progress, and recommendations to executive stakeholders and cross-functional partners.

• Analyze market trends, competitive dynamics and customer data to inform strategic decisions • Gather insights from sales, customer and internal stakeholders to guide GTM strategies • Own key workstreams for annual planning and in-year re-forecasting: capacity inputs, coverage strategy, investment tradeoffs, and execution plans • Design and iterate on territory models and account assignment approaches across new business and expansion motions (e.g., geo/industry/segment, named accounts, overlays) • Develop quota methodologies and allocation frameworks that are data-driven, transparent, and aligned to growth goals and capacity assumptions • Own strategic initiatives focused on pipeline growth, lead optimization, market segmentation, product rollout or other focus areas critical to revenue growth • Help identify and prioritize high propensity verticals, geographies and use cases to drive focus within our Sales and Marketing organizations • Build and maintain KPI trees and OKR frameworks for priority initiatives for Revenue Operations to implement and maintain • Develop scalable reporting and dashboards for GTM performance (pipeline health, conversion, productivity, whitespace, attach/penetration, cohort trends) and surface actionable opportunities and risks • Understand sales productivity and coverage, anticipate gaps and assist in developing solutions to drive improvements • Create strategies around process optimization, cross functional coordination to drive consistency and alignment across all teams at IDC • Run pilots and experiments on messaging, pricing, segments and design incentives to motivate sellers

Your role at DynatraceDynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation. We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. Job Description - Lead, influence and mentor a development team providing NetSuite and Zip application solutions with new application deployments, strategic projects initiatives, continuous system improvements and business process automation. Provide guidance on project priorities, solution design and decisions, and technical governance. - Hire, develop, and lead an inclusive, empowered, engaged, and high performing team of administrators and developers - Act as the IT finance business systems stakeholder on critical projects, ensuring project success by understanding the needs of the business, taking direction and prioritization from leadership, driving process, functional and technical solutions - Partner with key business stakeholders to align roadmap priorities, translate business requirements to system solutions, and manage backlog - Collaborate with Enterprise Business Intelligence team to recommend and deliver valuable analytics and metrics that matter - Own the technical health for Financial applications including NetSuite, Zip and OneStream, ensuring overall health and effectiveness of the platform. - Manage the performance metrics of development team focusing on Agile / Scrum methodologies for continuous improvements in velocity, quality, and value analyzing sprint and contributor performance. - Manage relationship with enterprise cloud vendors - Ensure change management procedures, processes and proper change controls are adhered to on all production changes and implementation. - Stay up to date with innovations and changes in enterprise technology within Finance Applications. evaluate alternatives and recommendation applicability to our business. - Partner with DevOps team, to prioritize IT Automation with DevOps Application Deployment for Release Management and Test Automation This role is a hybrid role out of our Boston, MA office (2 days per week). What will help you succeedMinimum Requirements: - 5+ years of experience managing teams including ERP (NetSuite) cloud-based applications, custom application development, and custom integrations - HS Diploma or GED required Preferred Requirements: - Ideal candidate will have subject expertise in Accounting, Order to Cash, Procure to Pay and Procurement business processes with technology and development best practices working in SaaS based industry. - Lead with driving company culture dedicated to customer first focus - Experience managing and leading a team focused on agility, quality and customer satisfaction - Prefer experience with NetSuite, Zip, Anaplan and OneStream with multiple add on applications - Team player, you are passionate in team collaboration and can work across multiple Dynatrace organizations to deliver outstanding customer service - Ability to effectively juggle multiple projects in a fast-paced environment - Experience with Agile / Scrum Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsDOE, salary $145K - $175K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.