• Act as the lead MES consultant on customer projects, guiding implementations from process analysis through configuration, testing, deployment, go-live, and hypercare • Design and configure digital manufacturing workflows using Vimachem’s no-code / low-code MES tools • Collaborate with QA, production, and IT stakeholders to ensure MES implementations align with GMP and operational requirements • Work closely with the sales team as a solution engineer, supporting enterprise opportunities with demonstrations, technical discussions, and solution validation • Deliver technical demonstrations and workshops for prospects and customers • Contribute to RFx responses, technical assessments, and security questionnaires during enterprise sales processes • Support the scoping and estimation of MES implementation projects delivered by the Vimachem Professional Services team • Coordinate with EU consulting teams to ensure alignment with delivery standards and best practices • Troubleshoot system behavior and support customers during deployments and hypercare • Provide customer insights and product feedback to product and engineering teams to improve the platform • Contribute to internal best practices, documentation, and knowledge sharing

Role Description We are looking for a hands-on Solution Architect to drive the architecture of our enterprise B2B CRM platform (Creatio), focusing on integrations, microservices, and scalable system design. - Design and own the architecture of the B2B CRM platform based on Creatio. - Define and implement scalable, secure, and reliable solution designs for complex enterprise use cases. - Work closely with Business Analysts, Product Owners, and developers to maintain developing technical solutions. - Develop and maintain custom Creatio packages (C#, business logic, integrations, UI). - Design and govern integrations between Creatio and enterprise systems. - Ensure data consistency, performance, fault tolerance, and security of the platform. - Maintain and provide technical leadership to Middle and Junior developers. - Create and maintain technical and architectural documentation. - Participate in sprint planning, technical estimations, and solution design workshops. - Support CI/CD pipelines and deployment processes for Creatio customizations. - Analyze and resolve complex incidents and performance issues. - Continuously improve the architecture, standards, and development practices of the CRM platform. Qualifications - Strong hands-on experience with Creatio (configuration, custom packages, business processes, integrations). - 4+ years of experience in C#/ .NET/ .NET Core development. - Experience with REST and SOAP APIs and system integrations. - Strong knowledge of MS SQL Server or PostgreSQL. - Good understanding of Creatio UI customization. - Experience designing enterprise solutions and working with complex data models. - Ability to work with non-technical stakeholders and explain technical solutions in a clear way. - Experience with CI/CD and deployment automation is a plus. - Optional: Experience in B2B, telecom, or large enterprise systems is a strong advantage. Benefits - Office or remote; it’s up to you. You can work from anywhere, and we will arrange your workplace. - Remote onboarding. - Performance bonuses for everyone (annual or quarterly depends on the role). - We train employees: the opportunity to learn through the company’s own library, internal resources, and programs from partners. - Health and life insurance. - Wellbeing program and corporate psychologist. - Reimbursement of expenses for Kyivstar mobile communication.

• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies. • You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation. • Together with interdisciplinary teams, you design forward-looking service and transformation models that are precisely tailored to individual customer needs. • You coordinate collaboration with business units, partners, and cross-functional teams to integrate all elements into a coherent overall solution. • You present complex concepts in clearly structured, visually appealing presentations. • You keep a constant eye on current market and technology trends and proactively contribute new ideas. • In addition, you take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous improvement of our delivery models and best practices.

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview This role leads the end-to-end technical delivery of LivePerson solutions, from designing best-practice configurations to deploying, developing, and optimizing technical assets for enterprise customers. It serves as a technical subject-matter expert, managing APIs, integrations, widgets, and custom code while guiding customers on how to best leverage LivePerson capabilities. The position also drives strategic initiatives, ensures high customer satisfaction, and partners with both internal teams and external partners to enable successful solution adoption. You Will: Onboarding & delivery - Solution Design: Develop best-practice configurations and solution designs that meet the technical requirements of each customer’s program or deployment. - Deployment Execution: Set up, develop, configure, and test all technical assets according to project scope and timelines. Includes responsibility for LE Tag and taglet code development. - Feature Development: Collaborate with LivePerson Product and R&D teams to build feature extensions that support brand and customer needs. - Product Extensions: Identify relevant use cases and business needs for LivePerson capabilities, and successfully deploy these enhancements into customer accounts. - Technical Expertise: Serve as a subject-matter expert (SME) across the full suite of LivePerson solutions, features, and technical offerings. Technical Program & Performance management - Technical Consulting: Act as a trusted advisor by guiding customers on how to apply LivePerson technical solutions to achieve their business objectives. - Technical Solution Management: Manage customer technical assets (APIs, integrations, widgets, code), while continuously expanding and introducing new technical solutions to drive adoption, usage, and value. - Customer Satisfaction: Maintain high levels of customer satisfaction and responsiveness, improving sentiment, reducing attrition, and increasing referenceability. - Strategic Initiatives: Support and lead activities that advance key strategic initiatives through strong technical and solutions leadership. - Best-Practice Delivery: Continuously optimize and share best practices and lessons learned to improve program efficiency and outcomes through technical solutions. - Partner Enablement: Assist LivePerson partners by providing technical enablement, ensuring they can successfully develop and deploy LivePerson solutions. Act as an SME to drive partner success. You Have: Required Skills & Qualifications - BS or BA degree, MBA preferred, or equivalent experience. - 3+ years managing the SaaS software solutions within Enterprise client organizations. - Experience with frontend or backend development is a plus. The salary range for this role will be between $91,000 to $124,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits & Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health & Wellbeing - Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security & Growth - 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis - Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. - Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. - Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away & Family Support - Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. - Paid Public Holidays. - Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility - Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com