• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies. • You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation. • Together with interdisciplinary teams, you design forward-looking service and transformation models that are precisely tailored to individual customer needs. • You coordinate collaboration with business units, partners, and cross-functional teams to integrate all elements into a coherent overall solution. • You present complex concepts in clearly structured, visually appealing presentations. • You keep a constant eye on current market and technology trends and proactively contribute new ideas. • In addition, you take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous improvement of our delivery models and best practices.

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview This role leads the end-to-end technical delivery of LivePerson solutions, from designing best-practice configurations to deploying, developing, and optimizing technical assets for enterprise customers. It serves as a technical subject-matter expert, managing APIs, integrations, widgets, and custom code while guiding customers on how to best leverage LivePerson capabilities. The position also drives strategic initiatives, ensures high customer satisfaction, and partners with both internal teams and external partners to enable successful solution adoption. You Will: Onboarding & delivery - Solution Design: Develop best-practice configurations and solution designs that meet the technical requirements of each customer’s program or deployment. - Deployment Execution: Set up, develop, configure, and test all technical assets according to project scope and timelines. Includes responsibility for LE Tag and taglet code development. - Feature Development: Collaborate with LivePerson Product and R&D teams to build feature extensions that support brand and customer needs. - Product Extensions: Identify relevant use cases and business needs for LivePerson capabilities, and successfully deploy these enhancements into customer accounts. - Technical Expertise: Serve as a subject-matter expert (SME) across the full suite of LivePerson solutions, features, and technical offerings. Technical Program & Performance management - Technical Consulting: Act as a trusted advisor by guiding customers on how to apply LivePerson technical solutions to achieve their business objectives. - Technical Solution Management: Manage customer technical assets (APIs, integrations, widgets, code), while continuously expanding and introducing new technical solutions to drive adoption, usage, and value. - Customer Satisfaction: Maintain high levels of customer satisfaction and responsiveness, improving sentiment, reducing attrition, and increasing referenceability. - Strategic Initiatives: Support and lead activities that advance key strategic initiatives through strong technical and solutions leadership. - Best-Practice Delivery: Continuously optimize and share best practices and lessons learned to improve program efficiency and outcomes through technical solutions. - Partner Enablement: Assist LivePerson partners by providing technical enablement, ensuring they can successfully develop and deploy LivePerson solutions. Act as an SME to drive partner success. You Have: Required Skills & Qualifications - BS or BA degree, MBA preferred, or equivalent experience. - 3+ years managing the SaaS software solutions within Enterprise client organizations. - Experience with frontend or backend development is a plus. The salary range for this role will be between $91,000 to $124,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits & Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health & Wellbeing - Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security & Growth - 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis - Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. - Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. - Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away & Family Support - Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. - Paid Public Holidays. - Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility - Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Description Job Title: Senior Solutions Consultant Department: Engineering Location: Westfield, IN / Remote Employment Type: Full Time Reporting to the Senior Vice President of Automated Solutions, a Senior Solutions Consultant leads the design of complex automated material handling systems that provide the best return on investment. They serve as automated material handling technology experts to ensure the appropriate and optimal application of the latest technologies. Working closely with Sales, they develop proposals that meet Customer strategic objectives and exceed their expectations. With their years of experience and industry expertise, they mentor and assist in the development of the department engineering staff. OVERALL RESPONSIBILITIES Concepting - Lead complex automated material handling system design activities that develop a solution that clearly support Customer’s objectives - Collaborate with the sales team members & Customers to evaluate the Customer needs and develop the best solution to the Customer - Establish credibility with Customers though clearly communicating the process and alternatives considered that led to the proposed solution - Proactively ensure that automated solutions consider that latest methods and technologies within the industry to provide our Customers with a competitive advantage - Lead internal brainstorming discussions to identify new ideas and solutions - Lead supplier evaluation to ensure we have best of breed partners Proposals - Develop Customer proposals and presentations that demonstrate professionalism, industry expertise and clearly communicate the benefits of the system designs - Ensure the highest proposal quality while meeting the required deliverable due dates - Develop system material flow diagrams and utilize the latest system design techniques Costing - Manage and/or generate cost estimates for proposed material handling integration projects - Ensure that concept costing accurately reflects proposal documents and drawings - Department - Lead department process improvement projects Tool Usage - Utilize Autocad, Sketchup, Configurua and MS Suite to clearly communicate concepts KNOWLEDGE & SKILLS REQUIREMENTS Aptitude - Superior understanding in warehouse, distribution center and order fulfillment operations - Superior capability in creating and understanding operational flow and requirements - Highly detail oriented, ability to manage to critical deadlines - Strong capability to multitask effectively & prioritize & execute tasks Knowledge - Strong capability with various drawing and MS suite software programs - Superior capability in the application of data analysis and modeling tools associated with automated distribution center designs - Superior capability in designing automated material handling systems including software design - Superior capability of value engineering and ROI analyses Capability - Excellent communication, presentation and facilitation skills - Superior capability to define and then analyze data and information needed from Customer for determination of system requirements. - Superior capability in writing a high-level functional design description considering all aspects of the solution including operations, software and equipment - Collaborate well with others in the department and across the organization - Strong motivation to mentor engineering staff - Proven capability to lead others including internal resources, suppliers and Customers Education - Bachelors degree in Engineering PROFESSIONAL QUALITIES - Proactive communication - Demonstrate initiative - Motivated to continuously improve personally and the department - Desire to exceed internal and external Customer expectations - Strong organizational skills WORK CONDITIONS - Sitting in front of a computer for extended periods of time will be required. - Traveling as needed for project support. Occasional overnight required. Why work for Storage Solutions – A Jungheinrich Company? Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values. We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes. Additional Benefits - Competitive Salary and Bonus Structure - Generous Paid Time Off - Medical, Dental, and Vison Benefits - 401K with Company Match - Company HSA Contribution - Professional Growth Opportunities

• Architect and deliver scalable, secure cloud-native systems across AWS and Azure. • Lead architecture for AI-enabled and agentic applications, including LLM-based workflows. • Rapidly build MVPs and prototypes to validate requirements and architectural decisions. • Use AI-assisted development tools (e.g., Cursor) to accelerate prototyping and iteration. • Engage stakeholders to define requirements, trade-offs, and architectural direction. • Provide architectural guidance and mentorship across teams, serving as a collaborative partner to Tech Leads by working jointly on architectural direction and project delivery while offering hands-on support as needed.