Company Description LGC Clinical Diagnostics, part of the LGC Group, has more than 30 years of experience as a leading and trusted global IVD quality manufacturer, with particular expertise in quality measurement tools (QMT) and reagents. Focused on five key areas – clinical biochemistry and immunoassay, serology, molecular diagnostics, clinical genomics, and reagents – it has around 450 employees across its four FDA-registered and ISO 13485-certified facilities in the USA and Ireland, and an ISO 9001-certified facility in England. LGC Clinical Diagnostics partners with IVD and biopharmaceutical developers, CROs and academic institutions covering the entire diagnostic pipeline, from concept and early-stage research to accelerated product development and, ultimately, routine clinical use. It develops and manufactures a comprehensive portfolio of premium catalogue and custom-developed diagnostic quality solutions and component materials for the IVD and extended life sciences industry through its four brands, Maine Standards Company, SeraCare, The Native Antigen Company and Technopath Clinical Diagnostics. Together, they serve 7,500+ customers in over 120 countries, providing products for more than 20 clinical application areas, including infectious diseases, NIPT, diabetes, cardiac disease and oncology. lgcclinicaldiagnostics.com Job Description Job Purpose The Sales Support Specialist position will provide direct support for Clinical Tower's End User Sales Team. This is an outstanding opportunity to join a world-class organization and contribute to our ambitious goals by ensuring flawless execution of support tasks that drive sales success. Key Responsibilities - Interact with customers from various fields in a laboratory setting. - Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation. - Manage customer quotes and literature requests for diverse product lines. - Receive all technical calls and triage appropriately. - Update and maintain CRM systems. - Capture new product inquiries. - Perform other duties as assigned by Sales Director. Qualifications Knowledge, Experience and Technical Skills - Highly effective oral and written communication skills. - 3 – 5 years of customer-facing experience. - Understanding of sales processes and goals. - CRM experience is a plus. - Proficient in Microsoft Word and Excel. - Ability to multi-task and function independently in a fast-paced environment. Background and/or Experience - Associate’s Degree (Bachelor’s Degree preferred). - Five years of relevant work experience. - CRM experience and customer interfacing highly preferred. - Proficient in Microsoft Office. Additional Information About LGC: LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Our values - PASSION - CURIOSITY - INTEGRITY - BRILLIANCE - RESPECT Equal opportunities LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing and selection will always be carried out without regard these factors. - Work Arrangement: Remote - Department: Commercial

• Beat the Plan by leading a high-performing sales team to surpass revenue targets and maximize market share • Coach AEs to move beyond being 'Tour Guides' who sell features; instead, train them to lead with 'Business Outcomes' (e.g., hitting fundraising goals) to maintain high-velocity deal momentum. • Identify risk within deals to overcome obstacles and forecast with more precision • Foster an environment and culture centered around self development and accountability • Champion a data-driven culture by leveraging analytics and insights to inform decision-making, and follow our qualification frameworks (IMPACT) to eliminate 'Happy Ears' and ensure pipeline accuracy based on confirmed pain, business objectives, and timelines. • Build and maintain a 'Hunter' culture by recruiting and onboarding AEs who demonstrate high grit, own their results without excuses, and can translate technical pain into financial risk and opportunity costs.

• Develop and execute a territory sales strategy aligned with company growth objectives. • Conduct compelling sales presentations and product demonstrations tailored to client needs. • Build and maintain relationships with enterprise customers, identifying new opportunities for expansion. • Manage end-to-end sales cycles, including negotiation and contract discussions. • Train and support AT&T carrier and channel sales partners to maximize product adoption and revenue growth. • Collaborate with internal teams to ensure seamless integration of Powerfleet solutions within partner networks. • Serve as a strategic consultant to clients, ensuring they leverage Powerfleet’s solutions effectively. • Monitor market trends, competitor activity, and customer feedback to refine sales strategies.

• Drive partner engagement by promoting the value and capabilities of Powerfleet’s solutions across assigned channel partners • Develop and execute detailed account and partner plans to achieve defined sales targets and performance metrics • Lead both “Sell To” and “Sell Through” motions with channel partners and end customers • Recruit, onboard, and enable new targeted channel partners • Collaborate with internal teams to manage channel conflict and ensure alignment with established rules of engagement • Deliver accurate sales forecasting, reporting, and pipeline updates • Partner with Marketing to develop and execute joint marketing initiatives and incentive programs • Meet or exceed quarterly and annual revenue and strategic objectives