• Configure and document the end-to-end solution using the XTEL SaaS platform to meet customer business and technical requirements, ensuring scalability and security. • Lead and guide technical & business teams across multiple projects, effectively working within the broader team and optimizing use of people and resources. • Provide expertise in the XTEL solution, clearly articulating configuration options and benefits to client business processes, leading discussions on RGM with client business teams and tying these back to data, driving clients in key configuration decisions in order to maximize business value from our platform. • Conduct workshops with client teams to gather, formalize, and challenge requirements, translating them into clear functional blueprints and configuration specifications, and ensure system configurations and integrations meet client requirements while minimizing customization. • Implement and configure the XTEL SaaS solution to address client needs in close collaboration with technical teams, ensuring smooth handover of functional requirements. • Conduct gap analysis on client requirements versus standard XTEL platform capabilities, recommending and implementing configuration options or closure strategies. • Facilitate the creation of test scripts, and drive both systems integration and user acceptance testing to ensure solution quality. • Provide technical governance and assurance throughout the delivery lifecycle, identifying and mitigating business and technical risks associated with solution configuration and implementation. • Act as a key communication bridge between client and product teams, providing actionable feedback to support continuous improvement. • Deep-dive into key strategic projects and initiatives, helping the team to tackle new challenges and increase operational efficiency. • Ensure timely data availability, structure, and enrichment for implementation projects, with a focus on data quality and actionable insights. • Advise on data structures, baseline definitions, and the translation of business requirements into technical and functional specifications. • Maintain clear project documentation and ensure all deliverables are met with high quality and efficiency. • Actively coach and mentor team members, sharing expertise and supporting skill development across the team.

• Develop deep expertise in customer use cases, XTEL’s SaaS solutions, and the value we deliver to clients. • Partner with sales representatives to qualify opportunities, sell consultatively, and align customer business needs with XTEL’s product capabilities to secure 6- and 7-figure enterprise deals. • Deliver tailored presentations, demonstrations, and proposals that align with customer goals and differentiate XTEL in competitive sales situations. • Collaborate with the sales team to develop tailored responses and align on pre-qualification strategies. • Scope, execute, and deliver impactful POVs that demonstrate XTEL’s value, win customer confidence, and move deals forward. • Address and resolve technical challenges during the sales process, including data integration, API connections, reporting, and analytics. • Partner with Professional Services for scoping, delivery teams for implementation, and Product Management to provide feedback on features and strategy. • Support trade shows, conferences, and other events to showcase XTEL’s solutions and build market presence. • Identify and recommend improvements to strengthen the pre-sales process and the overall effectiveness of the team.

• Drive enterprise deals with sales, deliver demos, and showcase XTEL’s platform • Blend tech and strategy to unlock client growth and ensure seamless project delivery • Own the technical pre-sales process, work closely with sales representatives to strategize and win complex enterprise deals • Engage in discovery sessions, solution design, and pre-sales workshops, while delivering compelling demonstrations and articulating the strategic vision and value of XTEL’s solutions to executive audiences • Ensure a seamless transition to the delivery team after deals are closed, contributing in the background to guarantee successful implementations and rapid time-to-value for new customers • Develop deep expertise in customer use cases, XTEL’s SaaS solutions, and the value we deliver to clients • Partner with sales representatives to qualify opportunities, sell consultatively, and align customer business needs with XTEL’s product capabilities to secure 6- and 7-figure enterprise deals • Deliver tailored presentations, demonstrations, and proposals that align with customer goals and differentiate XTEL in competitive sales situations • Collaborate with the sales team to develop tailored responses and align on pre-qualification strategies • Scope, execute, and deliver impactful POVs that demonstrate XTEL’s value, win customer confidence, and move deals forward • Address and resolve technical challenges during the sales process, including data integration, API connections, reporting, and analytics • Partner with Professional Services for scoping, delivery teams for implementation, and Product Management to provide feedback on features and strategy • Support trade shows, conferences, and other events to showcase XTEL’s solutions and build market presence • Identify and recommend improvements to strengthen the pre-sales process and the overall effectiveness of the team

PS - Principal Architect Job Description People at Vectara are passionate about helping users take advantage of breakthroughs in applied AI to discover and learn more about their business and the world around them. Our team is a group of unquestionable all-stars in their respective fields of computer science and business. We are looking for a Principal Architect to join our Professional Services organization and serve as the technical lead for our most strategic customer engagements. In this role, you will be the Project Lead, owning the technical success of high-impact implementations. You will also be the Lead Architect, setting technical direction for complex, novel architectures as we push the boundaries of what AI can deliver for the enterprise. Finally, you will provide technical contributions, ranging from application development to evaluation and tuning, to documentation. Job Responsibilities As a Principal Architect, your work spans the entire post-sales lifecycle, focusing on high-level design, development, and optimization: - Lead Architect & Design: Act as the primary architect for client solutions, assisting customers with complex architecture and design decisions for both cloud-based (SaaS, VPC) and on-premises AI systems. - AI Application Development: Lead the hands-on design and development of AI solutions, including RAG pipelines, agentic workflows, and LLM-powered applications You will build production-grade systems that help our customers realize the business benefits of AI. - Project Leadership: Serve as the technical lead for Professional Services engagements, coordinating between the customer’s technical staff and Vectara’s internal Product and Engineering teams to ensure delivery excellence. - Evaluations & Tuning: Conduct deep evaluations and performance tuning of retrieval and agentic pipelines to ensure applications meet rigorous enterprise requirements. Strategic Advisory: Present sophisticated technical strategies to customer leadership, translating complex AI concepts into clear, impactful business value. Qualifications We are seeking a technical visionary who is "smart, humble, hardworking, and, above all, curious" - Experience: 10+ years of total experience, including 5+ years in software development and 5+ years in a senior technical-client-facing role within a Professional Services organization. - Domain Expertise: Deep knowledge in AI, ML, search, RAG, LLMs, agentic AI, and/or data engineering. - Development Proficiency: Expert-level proficiency with REST services and at least one major language: Python, JavaScript, or Java. - DevOps Experience: Ability to work effectively within a modern CI/CD and DevOps environment. - Infrastructure: Comprehensive understanding of cloud-based platforms (multi-tenancy, automation, fault tolerance) and on-premises infrastructure (GPUs, virtualization/k8s). - Communication: Ability to communicate technical concepts and implementation approaches with clarity, purpose, empathy, and influence. - Education: Bachelor’s degree in Computer Science or Computer Engineering; a Master’s degree (MS) is highly preferred. - Travel: Ability to travel up to 25% of the time for onsite work Location requirements: We support remote applicants from all over the US but candidates based in the Bay Area are preferred. Vectara welcomes all. We value the collective wisdom of people from different backgrounds, experiences, abilities and perspectives. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Vectara has a positive and supportive culture—we look for people who are inventive and work to be a little better every single day. We seek to be smart, humble, hardworking and, above all, curious. After all, we are on a mission to find meaning. Perks and Benefits: 100% paid Medical, Dental, Vision for employees. Option of Health Savings Account (HSA) or Flexible Savings Account (FSA). Generous paid time off (PTO) plus paid sick time and holidays. Professional development and training opportunities. Company virtual happy hours and fun team building activities and more. Salary is just one component of Vectara’s employee compensation. Our full-time employees are also equity owners in the company, which although not an immediate cash component, can have positive impacts on long-term total compensation for each participating employee. We would be remiss if we didn’t highlight and celebrate our focus on engaging many of our employees in being economic co-owners of the business. Vectara welcomes all. We value the collective wisdom of people from different backgrounds, experiences, abilities and perspectives. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Vectara has a positive and supportive culture—we look for people who are inventive and work to be a little better every single day. We seek to be smart, humble, hardworking and, above all, curious. After all, we are on a mission to find meaning.