Manager, Technical Services  Location: US Remote Who are we?   Medicine moves too slow. At Velsera, we are changing that.   Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights.   Velsera provides software and professional services for:   - AI-powered multimodal data harmonization and analytics for drug discovery and development   - IVD development, validation, and regulatory approval   - Clinical NGS interpretation, reporting, and adoption  With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries!    What will you do?   - Engage with our client base to ensure best in-class client experience while also deepening our relationships with key stakeholders in our client portfolio with a hands-on approach  - Drive and prioritize voice of customer by inter-departmental collaboration to bring the VOC to product development  - Collaborate with sales counterparts on accelerating account expansions and renewals as well as identify renewal risks and implement remediation plans  - Develop scalable processes to gain efficiencies in workflows and report out with appropriate KPIs  - Manage and mentor your high performing teams  - Cross-collaborate and ensure teams are trained to handle new onboarding procedures  - Act as hiring manager when expanding your teams  - Develop and train Clinical Service team members   - Review and manage customer satisfaction results  - Overall responsibility for customer feedback QMS process

• Identify and pursue new business opportunities, partnerships, and markets. • Build and manage enterprise pipeline through channel ecosystem • Develop go-to-market strategy aligned with regional direction in Electronic Security • Represent company at trade shows and industry events • Lead the local team to achieve and exceed sales targets, ensuring market share growth. • Identify, develop and close large-scale enterprise projects in key verticals • Recruit, onboard and manage distributors • Drive partner enablement programs and joint business planning • Cashflow responsibility for Thailand (both sell-in and sell-out). • Develop and execute a comprehensive business strategy aligned with the company's overall goals. • Establish and report on metrics to measure team performance; correct deficiencies where necessary. • Recruit, train, and mentor a high-performing team. • Foster a positive and collaborative work environment that encourages innovation and creativity. • Establish and nurture strong relationships with key clients and industry stakeholders. • Develop lighthouse reference projects • Conduct competitive analysis • Maintain CRM hygiene and accurate pipeline reporting • Provide quarterly business reviews • Deliver clear risk/opportunity analysis

• Manage a team of implementation managers and large market consultants across the voluntary benefits division • Work closely with internal and external stakeholders to deliver the best client experience possible • Supervise implementation team to successfully implement all assigned new customers within established performance goals • Manage workflow, track activity, and allocate workloads while identifying risks and areas for potential delays • Assess skill level of staff and counsel on appropriate development to assure skills will evolve and meet changing customer requirements • Develop a high-performing, motivated, and highly skilled team • Foster a strong work environment with rewards based on The Standard’s values and behaviors

• Assume responsibility/overall management oversight for engagements that are typically medium to large scale systems with high business impact. • Provides direct supervision to assigned employees through leadership, coaching, training and development. • Understands and enforces corporate/location policies and procedures. • Providing education on coding, documentation, compliance and working with related 3M products. • Leads auditing tasks of medical record coding, documentation, compliance and DRG assignment • Lead remote or onsite education training for clients on coding, documentation, compliance and Solventum products.