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For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Drug Diversion Analyst
Location
United States
Posted
87 days ago
Salary
$59K - $75K / year
Seniority
Junior
Job Description
Drug Diversion Analyst
Imprivata
Description Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task-it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results-for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose-and where every day you can make an impact-you'll find it here. We are seeking a Drug Diversion Analyst to join our team. This is a remote opportunity based in the United States. Job Summary The Diversion Analyst is responsible for ensuring controlled substance accountability throughout the medication use process. This position will help to prevent controlled substance misuse/abuse/diversion and maintaining compliance with regulatory requirements throughout our customers. This team member designs and executes audits and proactive monitoring strategies for discrepant use of controlled medications, maintains records and educates customers on requirements and best practices. This role requires completing activities related to customer application education and satisfaction, industry trends, and expertise in data analysis. This role will provide services necessary to deliver and maintain a compliant and robust drug diversion monitoring program for our customers. Duties and Responsibilities - Review and dissect customer alerts to identify suspicious activity. - Document investigations for potential incidents found during investigation of alerts. - Maintain positive relationships with Drug Diversion Monitoring Services customers through training requests, monitoring, investigations, benchmarking reports, and managing workflows. - Develop expertise in industry trends, drug diversion regulations, and the Imprivata FairWarning solution. - Ensure Imprivata application of the customer is current and able to meet contractual obligations and monitor on a daily basis. - Serve the customer as a primary point of contact for services related to Drug Diversion Monitoring - Ensure the renewal of subscription Managed Services by providing outstanding customer service at all times. - Contribute to the creation and maintenance of project and process methodologies, training and documentation. - Assist with maintaining a repository of related documentation pertaining to the customer's Imprivata enterprise. - Establish and facilitate recurring customer meetings, and manage communication of status updates, health reports, and recommendations to customer stakeholders. - Assist responses to certain support requests and troubleshooting efforts on behalf of Managed Services customer accounts. - Other duties as assigned and required. Qualifications - Associates degree required in Pharmacy, Public Health, Healthcare Administration, Information Systems, Business Analytics, or related discipline. Bachelor's degree preferred. - 1-3 years of Pharmacy experience; Prior pharmacy experience or Certified Pharmacy Technician (CPhT) a plus. - Experience with data analytics / data mining and project management is a plus. - Excellent verbal and written skills, with dedicated attention to detail. - Ability to prioritize, organize and autonomously problem solve while working to meet deadlines. - Self-motivated and positive customer service attitude. - Familiarity with medical terminology and clinical workflow a plus. - Prior experience with serving healthcare customers and Imprivata solutions or relevant healthcare information technology a plus. - Experience with Microsoft Windows, Office365, and Salesforce. This position offers a total compensation range of $59,000.00 to $75,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-DNI
Benefits
- 401(K), 401(K) matching, Company equity, Company-sponsored outings, Company sponsored family events, Continuing education stipend, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Tuition reimbursement, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Quarterly engagement surveys, In-person all-hands meetings, President's club, Mother's room, Flexible time off
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