Overview Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care. Position Summary The RCM Project Specialist is a key member of the Revenue Cycle Management (RCM) team responsible for overseeing and executing special projects related to RCM clean-up, legacy account audits, system migrations, and complex claims resolution. This individual will play a hands-on role in office transitions—such as TIN changes, system migrations, or acquisition integrations—by identifying claims or balances that require corrective action and following through to completion. In addition to project work, the RCM Project Specialist will assist with ticket resolution and general billing responsibilities, ensuring consistency and accuracy across all processes. This role requires a strong background in dental billing, excellent problem-solving skills, and the ability to work collaboratively across departments. Responsibilities - Execute assigned RCM projects including but not limited to: TIN change claim corrections, mass insurance plan reattachments, ledger clean-up audits, and balance reconciliation. - Identify and track accounts impacted by migration errors or structural changes in the PMS or payor setup. - Submit corrected claims with proper documentation and follow up to ensure payment is received. - Partner with the Implementation and Payer Relations teams during migrations to provide RCM-related cleanup support. - Respond to ticket inquiries and assist with escalated billing issues as needed. - Monitor and resolve insurance and patient A/R, including denials and delayed payments. - Navigate payer portals to download EOBs and post insurance payments accurately. - Review and document insurance correspondence and submit required attachments and narratives. - Assist in updating SOPs as projects uncover process improvement opportunities. - Collaborate cross-functionally to improve system workflows and clean-up strategies. - Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations. Qualifications - 3+ years of dental billing or revenue cycle experience; experience with special projects or office transitions preferred. - Strong understanding of dental/ortho billing, CDT codes, and claims submission requirements. - Experience with Denticon and/or Cloud 9 preferred - Demonstrated ability to work independently and manage competing priorities in a deadline-driven environment. - Strong analytical and problem-solving skills with keen attention to detail. - Excellent verbal and written communication skills. - Working knowledge of Microsoft Office Suite (Teams, Excel, Word, Outlook, etc.). Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k with Company Match, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Training and Development opportunities - Remote flexibility SALT Dental Partners offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off in order to attract, develop, and retain our employees. SALT Dental Partners offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status. Recruiting firms may not submit candidate resumes via e-mail. Recruiters are directed to contact one of our Talent Acquisition representatives regarding current vacancies. For more information on our career opportunities and benefits, please connect with us at recruiting@saltdentalpartners.com.

• Lead pre-sales activities including solution demonstrations, requirement gathering, and proposal development for pharmaceutical bioanalytical clients • Support product readiness initiatives by collecting client feedback and identifying implementation challenges • Develop and execute validation documentation (IQ/OQ/PQ…) in compliance with GxP-requirements and industry standards • Manage end-to-end project delivery from kick-off through go-live, coordinating cross-functional teams to ensure on-time execution within scope and budget • Serve as primary client interface throughout project lifecycle, managing expectations, gathering requirements, and ensuring stakeholder alignment • Create implementation materials, training documentation, and support resources to facilitate successful customer onboarding

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Implementation Manager - REMOTE. The Implementation & Customer Success Manager plays a pivotal role in enhancing post-sales onboarding and customer engagement for Study Design products and services. This role not only ensures a seamless activation process but also supports customers in realizing the value of data and platform capabilities. A deep knowledge of clinical trial protocols, analytics, and AI practices is essential. By collaborating closely with cross-functional teams, this role also influences key customer outcomes, aligning operational practices with business objectives for enhanced delivery and customer experience. - Partner with clinical, commercial, and product teams to define project scopes and deliverable plans. - Validate timelines, data inputs, and analytics prior to execution. - Lead comprehensive customer onboarding processes from planning to product adoption. - Guide customers on workflow integration and effective use of Study Design solutions. - Manage multi-workstream projects with detailed project plans and risk assessments. - Drive data onboarding and ensure the validation of workflow processes. - Establish governance and tracking methodologies for predictable execution. - Evaluate change requests and ensure scope integrity with client expectations. - Facilitate strategic partnerships for AI services and oversee integration activities. - Support sales processes by providing insights on delivery approaches and timelines. - Oversee operational initiatives for the Thought Leadership Council, ensuring effective engagement. Qualifications - Bachelor’s degree in relevant fields such as Healthcare Administration or Business. - 8+ years of experience in post-sales onboarding and customer engagement. - 5+ years in strategy consulting, clinical development, or customer management roles. - Demonstrated knowledge of clinical trial design and protocol complexity. - Professional experience with analytics, AI concepts, and data platforms like Databricks. - Proven ability to manage complex customer engagements across various functions. Benefits - Competitive salary ranging from $90,000 to $165,000 based on experience. - Potential eligibility for variable bonuses in addition to base salary. - Comprehensive health coverage and paid holidays. - Opportunities for professional development and career growth. - Inclusive and collaborative work environment fostering respect and diversity.

• Manage multiple concurrent implementation projects for new and upgrading customers, ensuring timely and successful deployment of Autura’s TMS solutions. • Conduct discovery sessions to understand customer operations, define success criteria, and tailor implementation plans accordingly. • Set clear expectations with customers and internal stakeholders regarding timelines, responsibilities, and escalation paths. • Coordinate cross-functional collaboration between product, support, and customer teams to ensure alignment and transparency. • Deliver training sessions and empower customers to use the system autonomously, following best practices and implementation roadmaps. • Monitor post-launch usage and ensure a successful handoff to Support Services and Customer Success. • Provide technical support and troubleshooting during the implementation phase to ensure a smooth customer experience. • Most implementations are conducted remotely, but occasional travel (up to 25%) may be required for key customer engagements, primarily for on-site training and go-live support.