Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Implementation Manager - REMOTE. The Implementation & Customer Success Manager plays a pivotal role in enhancing post-sales onboarding and customer engagement for Study Design products and services. This role not only ensures a seamless activation process but also supports customers in realizing the value of data and platform capabilities. A deep knowledge of clinical trial protocols, analytics, and AI practices is essential. By collaborating closely with cross-functional teams, this role also influences key customer outcomes, aligning operational practices with business objectives for enhanced delivery and customer experience. - Partner with clinical, commercial, and product teams to define project scopes and deliverable plans. - Validate timelines, data inputs, and analytics prior to execution. - Lead comprehensive customer onboarding processes from planning to product adoption. - Guide customers on workflow integration and effective use of Study Design solutions. - Manage multi-workstream projects with detailed project plans and risk assessments. - Drive data onboarding and ensure the validation of workflow processes. - Establish governance and tracking methodologies for predictable execution. - Evaluate change requests and ensure scope integrity with client expectations. - Facilitate strategic partnerships for AI services and oversee integration activities. - Support sales processes by providing insights on delivery approaches and timelines. - Oversee operational initiatives for the Thought Leadership Council, ensuring effective engagement. Qualifications - Bachelor’s degree in relevant fields such as Healthcare Administration or Business. - 8+ years of experience in post-sales onboarding and customer engagement. - 5+ years in strategy consulting, clinical development, or customer management roles. - Demonstrated knowledge of clinical trial design and protocol complexity. - Professional experience with analytics, AI concepts, and data platforms like Databricks. - Proven ability to manage complex customer engagements across various functions. Benefits - Competitive salary ranging from $90,000 to $165,000 based on experience. - Potential eligibility for variable bonuses in addition to base salary. - Comprehensive health coverage and paid holidays. - Opportunities for professional development and career growth. - Inclusive and collaborative work environment fostering respect and diversity.

• Manage multiple concurrent implementation projects for new and upgrading customers, ensuring timely and successful deployment of Autura’s TMS solutions. • Conduct discovery sessions to understand customer operations, define success criteria, and tailor implementation plans accordingly. • Set clear expectations with customers and internal stakeholders regarding timelines, responsibilities, and escalation paths. • Coordinate cross-functional collaboration between product, support, and customer teams to ensure alignment and transparency. • Deliver training sessions and empower customers to use the system autonomously, following best practices and implementation roadmaps. • Monitor post-launch usage and ensure a successful handoff to Support Services and Customer Success. • Provide technical support and troubleshooting during the implementation phase to ensure a smooth customer experience. • Most implementations are conducted remotely, but occasional travel (up to 25%) may be required for key customer engagements, primarily for on-site training and go-live support.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Sr Client Implementation Specialist Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % Yes, 5% of the time Work Shift Day Compensation Hourly base pay rate is $26.63 - $40.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This Position is with vAuto, a business unit of Cox Automotive. The Sr Client Implementation Specialist – Syndication is responsible for understanding and integration of data for the syndication process. The Sr Client Implementation Specialist will follow the process for client syndication setup while also ensuring a focus on the customer experience. The individual interested in this role must be assertive, confident, professional via phone and email communication, a critical thinker that is looking out for the best interest of the client, able to work as an individual and as part of a team and strive to exceed our customers’ expectations. What You'll Do - Customer Focus: Effectively communicate with customers during integration and on-boarding activities. Provide excellent customer service and promptly respond to inquiries from employees, management, and clients, including but not limited to actively reaching out daily to all active integrations. Provide customer integration support as and when required. Minimize customer effort during syndication integration process. - Drive Results: Manage and follow through all open activities, review, interpret and report on activities and status. Provide timely and regular communication with customers to ensure all steps are completed during syndication integration. Follow and execute tasks in accordance with operational processes and guidelines. Monitor and achieve monthly, quarterly and yearly goals related to number of customers onboarded and time to completion. Become an expert of data flow within the vAuto tool. - Team Work: Work closely with team members to problem solve and puts success of team above own interests. Monitor and achieve monthly, quarterly and yearly team goals related to number of customers onboarded and time to completion. Exhibits objectivity and openness to other views. - Build Relationships: Collaborate with vAuto, Cox Automotive and outside vendors operational departments as and when required. - Communication: Effectively communicates both verbally and written, formally and informally. Keeps stakeholders properly informed and engaged depending on the stakeholder assessment. Respond with a sense of urgency; escalating as needed through the proper channels. Ability to explain technical information to non-technical persons. - Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and objectives. - Detail Orientation: Pays close attention to detail and possesses strong organizational skills. Accurately input details of customer data into vAuto’s CRM tool as well as the vAuto application tool. - Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. Considers and/or seeks out potentials risks during integration and actively works with client to troubleshoot - Implementation Responsibilities: Follows implementation process for client syndication integration of data from DMS, and all 3rd Party Exports; works closely with integrated vendors/partners on data feeds; accurately inputs details of customer data into vAuto’s CRM tool as well as the vAuto application tool. Utilize Salesforce, Outlook, SQL, HomeNet Resellers Portal, vAuto, and 3rd party order systems as needed to complete integrations. - Multi tasking: Ability to prioritize workload and handle multiple tasks while producing quality results. Ability to balance competing demands. Travel: Up to 5% Hybrid Work Policy: This position is remote/work from home and can be located anywhere within the United States. If you live within 25 miles of any Cox office, the role will be hybrid. Work Hours: 8am-5pm EDT or CDT Who You Are Minimum - High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field. - 1+ years working in a technical role in Cox Automotive. - 3+ years of experience in any of the following areas: Customer Service, Operations, Integration, Implementation, Account Management or Project Management. - Experience with Syndication, IOL (HomeNet) and/or vAuto required. - SQL experience required. - Demonstrated experience working in a fast paced, results driven environment - Demonstrated experience of critical thinking and customer focus beyond the defined process. - Must have excellent communication & interpersonal skills and can communicate at all levels. - Must have excellent telephone manner & verbal presentation skills. - Must have advanced/excellent communication skills both verbal and written. - Must have experience of working with technical/software systems. - Proficient in Office Products including Excel, Outlook & Word. Preferred - Experience of Salesforce.com CRM preferred. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: Parsons is looking for an amazingly talented Environmental Specialist to join our team! In this role you will join an environmental team providing support on the TSSC contract for the FAA. What You'll Be Doing: - Determine level of NEPA review and environmental permitting for each governmental action. - Prepare all necessary NEPA documentation for all proposed government actions - Conduct environmental analysis and assess environmental impacts of all projects - Coordinate and consult with relevant federal, state, and local agencies - Advise on matters related to compliance with environmental regulations What Required Skills You'll Bring: - 3+ years of related work experience - Bachelor's Degree in Environmental Engineering, Environmental Sciences, Planning or related field. - Experience in producing NEPA-related documentation What Desired Skills You'll Bring: - Familiarity with environmental standards, procedures, and approval processes. - Excellent writing and oral communication skills - Knowledge and experience with NEPA/environmental support for federal facilities and related infrastructure Security Clearance Requirement: None This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.