Role Description We are seeking an experienced and highly driven Process Lead to spearhead the transformation and optimization of our end-to-end Accounts Receivable (AR) and Billing processes. This role is critical in driving operational excellence, implementing automation solutions, and ensuring world-class efficiency, control, and customer outcomes within our financial operations. The ideal candidate is a finance and operations expert with a proven track record of using technology and data to solve complex scaling challenges and lead cross-functional process improvements. Key Responsibilities: - Process Improvement & Automation: Analyze, design, and implement automation-first strategies for core AR, Billing, Credit Control, and cash allocation workflows to maximize efficiency and reduce manual effort. - Operational Excellence: Define, monitor, and report on key performance indicators (KPIs) related to process turnaround times, reconciliation accuracy, dispute resolution, and cash flow forecasting. - System Optimization: Partner closely with Product, Engineering, and Business Intelligence (BI) teams to define requirements, test, and implement robust financial tooling and systems that support global scale and complex financial environments. - Risk & Control: Establish and maintain strong Standard Operating Procedures (SOPs) and internal controls to mitigate operational risk, ensure compliance, and support accurate financial reporting. - Change Management: Lead and influence cross-functional teams to adopt new processes, controls, and technologies, ensuring seamless transition and sustained performance improvements. - Strategic Planning: Provide data-led insights and recommendations to finance leadership on operational performance, future automation roadmap, and strategic resource allocation. Qualifications - Minimum of 8 years of experience in Finance, Operations, or Process Improvement, with significant exposure to Accounts Receivable, Billing, and Credit Control. - Proven expertise in designing and implementing process automation (RPA, workflow, system integration) within a complex financial or technology-driven environment. - Exceptional analytical skills with experience managing KPIs, tracking performance, and using data to drive operational decisions. - Strong leadership, influencing, and cross-functional collaboration skills, particularly working with technical teams (Product, BI, Engineering). - Demonstrated ability to manage operational controls, compliance frameworks, and risk mitigation strategies. - Experience in a fast-paced, international, or high-growth tech environment is highly desirable. Benefits - Stock grant opportunities dependent on your role, employment status, and location. - Additional perks and benefits based on your employment status and country. - The flexibility of remote work, including optional WeWork access.

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – - Lifestyle Engagement - e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support - Access & Affordability - e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Accounts Receivable Specialist submits billing to the appropriate party and follows-up for adjudication and payment of individual claims. Communicates with insurance and other payers, patients, guarantors, family members, and/or other medical staff for status of individual claims to manage accounts receivable. Job Description: KEY ACCOUNTABILITIES: - Performs comparative analysis for accuracy of bill before submission to appropriate parties (i.e., charges, subscriber data, diagnosis/procedure codes, and late charges). - Processes claims in a timely manner according to contracts, regulations, department standards, and form requirements. - Generates phone calls to all parties to check status of unprocessed, unpaid, or rejected claims ensuring accurate and timely reimbursement. - Processes variety of correspondence from all parties taking appropriate steps to expedite timely resolution of claims payment. - Verifies insurance/payer and patient demographic information for accuracy of data collected at time of registration when appropriate. Inputs verification data to complete in-house claims generation of billing forms. - Re-bills accounts when new information is received requiring account updates with appropriate demographic and third party information to ensure payment. Updates patient record to indicate changes made. - Reviews internal and external reports for claims status. QUALIFICATIONS: - High School diploma or GED preferred - Must be 18 years of age PHYSICAL DEMANDS: - Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance - Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: - Climate controlled office setting with daily movement throughout the facility - Interaction with department members and other healthcare providers Scheduled Weekly Hours: 40Scheduled FTE: 1Location: CIN 3 Neenah Center - Appleton,WisconsinOvertime Exempt: NoWorker Shift Details: Days

The Accounts Receivable Associate - OTC plays a key role in ensuring timely, accurate, and compliant billing operations by analyzing billing data, metrics, and processes. This role supports financial reporting, investigates discrepancies, and recommends improvements to optimize revenue collection and reduce errors. Collaborate across teams to resolve complex billing issues, ensure alignment with contractual terms, and contribute to process enhancements. Work is both independent and collaborative, involving moderately complex aspects of projects and requiring a strong understanding of billing systems, financial standards, and regulatory compliance. These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions: - Prepare status reports to track billing activities - Analyzes billing trends and recommends process improvements to optimize revenue collection, reduce errors, and improve payment times. - Investigates and resolves billing discrepancies and errors. - Provides billing data and analysis to support the development of financial statements or projections. - Ensures invoices reflect negotiated payment terms and conditions and comply with financial policies, standards, and regulations. - Collaborate with other internal teams (sales, operations, contracts, accounting, etc.) to ensure accurate and correct reporting of billing information - Accurately calculate billable data from provided reports, ensure timely delivery to internal stakeholders Minimum Requirements: Education/Experience/Certification Requirements - Bachelor’s Degree or equivalent - 2-4 years’ experience in billing or related field - Excellent communication (written and oral) and interpersonal skills. - Strong organizational, multi-tasking, and time-management skills. - Must be detail oriented and able to follow through on issues to resolution. - Must be able to act both independently and as a team member. - Collaborate with business partners to gather necessary information to respond to customer inquiries - Proficiency in billing processes and billing software. - Experience with bookkeeping, invoice verification, and record keeping. - Strong ability to perform ad hoc reporting and data analysis to support financial decision-making. - Familiarity with GAAP standards and revenue recognition principles. - Understanding of regulatory compliance and internal controls. - Ability to research and respond to inquiries from internal and external stakeholders. - Knowledge of contracting terms and conditions and their impact on billing. - Skilled in process analysis and identifying opportunities for process improvement. Preferred Qualifications: - Experience working at SaaS / Software company - Knowledgeable on accounting principles and account reconciliation Individual Contributor

• Manage and resolve unpaid accounts with precision and professionalism. • Drive results by meeting productivity standards while reducing outstanding AR balances. • Verify payments for accuracy and completeness, and correct account discrepancies (e.g., payer verification, resolving overlaps, reviewing EOBs, processing adjustments or transfers). • Document all actions and account reviews thoroughly and accurately. • Identify and report errors, compliance issues and trends to your leader. • Stay informed on state billing rules, guidelines, and statue of limitations. • Provide exception support to internal and external customers. • Handle escalated accounts promptly and report findings as required. • Other projects and duties as assigned.