The Accounts Receivable Associate - OTC plays a key role in ensuring timely, accurate, and compliant billing operations by analyzing billing data, metrics, and processes. This role supports financial reporting, investigates discrepancies, and recommends improvements to optimize revenue collection and reduce errors. Collaborate across teams to resolve complex billing issues, ensure alignment with contractual terms, and contribute to process enhancements. Work is both independent and collaborative, involving moderately complex aspects of projects and requiring a strong understanding of billing systems, financial standards, and regulatory compliance. These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions: - Prepare status reports to track billing activities - Analyzes billing trends and recommends process improvements to optimize revenue collection, reduce errors, and improve payment times. - Investigates and resolves billing discrepancies and errors. - Provides billing data and analysis to support the development of financial statements or projections. - Ensures invoices reflect negotiated payment terms and conditions and comply with financial policies, standards, and regulations. - Collaborate with other internal teams (sales, operations, contracts, accounting, etc.) to ensure accurate and correct reporting of billing information - Accurately calculate billable data from provided reports, ensure timely delivery to internal stakeholders Minimum Requirements: Education/Experience/Certification Requirements - Bachelor’s Degree or equivalent - 2-4 years’ experience in billing or related field - Excellent communication (written and oral) and interpersonal skills. - Strong organizational, multi-tasking, and time-management skills. - Must be detail oriented and able to follow through on issues to resolution. - Must be able to act both independently and as a team member. - Collaborate with business partners to gather necessary information to respond to customer inquiries - Proficiency in billing processes and billing software. - Experience with bookkeeping, invoice verification, and record keeping. - Strong ability to perform ad hoc reporting and data analysis to support financial decision-making. - Familiarity with GAAP standards and revenue recognition principles. - Understanding of regulatory compliance and internal controls. - Ability to research and respond to inquiries from internal and external stakeholders. - Knowledge of contracting terms and conditions and their impact on billing. - Skilled in process analysis and identifying opportunities for process improvement. Preferred Qualifications: - Experience working at SaaS / Software company - Knowledgeable on accounting principles and account reconciliation Individual Contributor

• Manage and resolve unpaid accounts with precision and professionalism. • Drive results by meeting productivity standards while reducing outstanding AR balances. • Verify payments for accuracy and completeness, and correct account discrepancies (e.g., payer verification, resolving overlaps, reviewing EOBs, processing adjustments or transfers). • Document all actions and account reviews thoroughly and accurately. • Identify and report errors, compliance issues and trends to your leader. • Stay informed on state billing rules, guidelines, and statue of limitations. • Provide exception support to internal and external customers. • Handle escalated accounts promptly and report findings as required. • Other projects and duties as assigned.

Position Summary The Senior Accounts Receivable Specialist is responsible for managing accounts receivable activities, client invoicing, collections, cash application, billing reconciliation, and revenue support for clinical research and biometrics services. This role requires hands-on experience in a CRO environment and a strong understanding of billing processes for biometrics-related services, including biostatistics, statistical programming, data management, medical writing, and related project-based deliverables. The ideal candidate is detail-oriented, organized, proactive, and capable of working closely with project managers, functional leaders, contracts, and finance teams to ensure timely and accurate invoicing, payment follow-up, and resolution of billing issues. Essential Functions and Responsibilities - Prepare, review, and issue accurate client invoices in accordance with contracts, work orders, change orders, fee schedules, and project milestones. - Manage billing for CRO and biometrics services, including time-and-materials, unit-based, milestone-based, retainer, and fixed-fee arrangements. - Review project financial information and supporting documentation to ensure invoices are complete, accurate, and supported by contractual terms. - Work closely with project managers, biometrics functional leads, contracts, and finance teams to confirm billable activities, invoice timing, and scope changes. - Monitor accounts receivable aging and follow up on outstanding invoices in a timely and professional manner. - Communicate with clients regarding invoice status, payment timing, discrepancies, remittance details, and billing questions. - Apply cash receipts accurately and reconcile payments to open invoices. - Investigate and resolve billing discrepancies, short payments, unapplied cash, disputed invoices, and client deductions. - Maintain accurate AR records, customer account details, invoice tracking logs, and collection notes. - Support month-end and year-end close activities related to invoicing, AR balances, unapplied cash, and bad debt review. - Assist in preparing AR reports, aging summaries, DSO tracking, collection forecasts, and management reports. - Coordinate with internal stakeholders on contract amendments, change orders, purchase orders, and client-specific billing requirements. - Support audit requests by providing invoice support, AR reconciliations, and related documentation. - Help improve billing workflows, collections processes, and internal controls to enhance efficiency and accuracy. CRO / Biometrics Billing Responsibilities - Review biometrics service agreements, budgets, and work orders to understand billing triggers and project scope. - Prepare invoices for services such as biostatistics, statistical programming, clinical data management, PK/PD programming, medical writing, DMC support, and other biometrics-related deliverables. - Track milestone completion and percentage-of-completion inputs, where applicable, for billing purposes. - Validate labor-based and deliverable-based charges against approved rates, effort assumptions, and change orders. - Coordinate with project teams to ensure out-of-scope work is properly documented and billed. - Maintain billing files and supporting records for sponsor-specific invoicing requirements. - Assist in reconciling contracted services, billed amounts, and collections across ongoing studies and programs.

Role Description The AR Specialist is responsible for timely and accurate follow-up of outstanding accounts receivable within the Revenue Cycle Management (RCM) department to ensure claims are adjudicated correctly and reimbursed appropriately. This role supports optimal reimbursement through proactive payer outreach, claim status monitoring, issue resolution, and coordination with billing, coding, and authorization teams. The AR Specialist plays a key role in reducing days sales outstanding (DSO), improving cash flow, and supporting denial prevention efforts across the revenue cycle. - This is a remote temporary position for a minimum of 3 months. We are only hiring in the following states: AZ, CA, NM, NV, OR, TX, and WA. What you will do: - Manage high-dollar, high-risk, and complex outstanding claims to ensure accurate adjudication and protect revenue. - Strategically manage payer timelines to reduce aging and prevent revenue leakage. - Resolve escalated claim rejections and systemic fee schedule discrepancies through payer outreach and contract review. - Partner with authorization leadership to address recurring compliance and documentation gaps. - Determine appropriate escalation timing and pathways for delayed or high-risk claims. - Proactively audit claims for timely filing exposure, medical necessity trends, eligibility patterns, COB discrepancies, and modifier compliance. - Identify systemic underpayment or denial patterns and collaborate with Denials and Appeals teams to prevent recurrence. - Provide mentorship to junior staff and contribute to workflow improvement initiatives. - Assumes other responsibilities as appropriate to the position and organizational needs. Qualifications - High school diploma or GED required. - 5+ years of AR follow-up experience in medical billing. - Strong experience with Workers’ Compensation billing, including adjuster communication, state rules, medical necessity, and required documentation. - Experience with high-volume workers’ compensation caseloads. - Ability to work in a fast-paced environment, meet daily deadlines, and collaborate with cross-functional RCM teams. - Experience with multiple EHR/Practice Management systems (IMS, Nextgen, Athena, eClinicalWorks or similar). - Basic understanding of NCCI edits and payer-specific billing guidelines. - Strong verbal communication, especially when speaking with WC adjusters, excellent attention to detail. - Advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables) and solid skills in other Microsoft applications. Requirements - Compensation Range: $22.00 to $29.00 Hourly. - All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations. Benefits - Amazing work/life balance. - Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO). - 401(K) Plan with Employer Matching. - License & Tuition Reimbursements. - Paid Time Off. - Holiday Pay & Floating Holiday. - Employee Perks and Discount Programs. - Supportive environment to help you grow and succeed. Company Description Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC. Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us. Monday-Friday, 8am-5pm.