Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity to lead a goal-oriented team? Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. About the Role The Senior Health Client Manager (Sr HCM) leads health benefits service delivery, ensuring client satisfaction, consulting on domain expertise, and managing requirements. They handle multiple clients or a single complex one, depending on client size and complexity. The Sr HCM excels in interpersonal skills, negotiating across levels internally and externally, and acts as a Subject Matter Expert (SME), mentoring others. This role does not involve team management, and some travel may be required. It is not a sales position. Responsibilities - Managing large, complex projects from start to finish, providing subject matter expertise to clients. - Working independently to develop domain and operational solutions. - Working Seamlessly with a global team focused on client delivery and satisfaction. - Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations. - Tracking and maintain client relationship and risk status within the system. - Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery. - Including requirements, lead updates for all relevant documentation, interface, and delivery channel docs. - Managing client reporting, including non-standard reporting needs. - Handling client escalations and ensure resolution for client satisfaction. - Conducting thorough investigations using various data sources and escalate to the Performance Team Leader when necessary. Requirements - Possess equivalent work experience and Bachelors required - 8 years’ experience of health/wealth project and client management experience including multifaceted projects and teams (including onsite and virtual) - Able to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives) - Possess Solid understanding of technology solutions in order to consult with clients - Able to translate concepts to client requirements that drive solutions to meet client needs - Possess analytical, problem-solving, and organizational skills - Possess Leadership and coaching skills. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 100,000.00 USDMaximum : 125,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Role Description The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. - Promotes the values of Hanger - Receives incoming calls from patients and schedules various appointment types for multiple locations - Communicates professionally with patients - Appropriately documents and confirms requested appointments - Provides excellent customer service - Determines the most appropriate location, clinician, and appointment type needed for the patient - Manages incoming faxes from referral sources - Triages and routes general inquiry calls - Contacts patients for no-show/rescheduled appointments Qualifications - High school education or equivalent - Minimum of 2 years related experience: customer service, call center, working with medical records/insurance - Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred - Orthotic and Prosthetic experience (preferred) - Experience with EMR systems (NextGen) (preferred) Requirements - Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions - Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources, and colleagues - Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing, and reimbursement protocols - Proficient computer skills including Windows-based office technologies (e.g., Word, Excel), Outlook, and automated billing systems - Working knowledge of ICD-9, ICD-10, HCPC/CPT, and other coding - Ability to use office equipment such as facsimile machine, calculator, and postage machine - General knowledge of state, federal, and regional collection and reimbursement laws - Excellent organizational skills and able to manage multiple tasks in a fast-paced environment - Must have an enthusiastic and positive attitude - Ability to work independently, exercise creativity, and be attentive to detail - Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships - Keep the patient at the center of everything that you do, building lifelong trust - Foster open collaboration and constructive dialogue with everyone around you - Continuously innovate new solutions, influencing and responding to change - Focus on superior outcomes, and calibrate work processes for outstanding results Benefits - Competitive Compensation Packages - 8 Paid National Holidays & 4 additional Floating Holidays - PTO that includes Vacation and Sick time - Medical, Dental, and Vision Benefits - 401k Savings and Retirement Plan - Paid Parental Bonding Leave for New Parents - Flexible Work Schedules and Part-time Opportunities - Generous Employee Referral Bonus Program - Mentorship Programs - Mentor and Mentee - Student Loan Repayment Assistance by Location - Relocation Assistance - Regional & National traveling CPO/CO/CP opportunities - Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

• Manage and grow relationships with key customers, acting as their primary point of contact. • Engage proactively with customers to understand their goals and challenges and offering solutions that align with their needs. • Ensure high customer retention and satisfaction levels by delivering exceptional service and support. • Gather customer feedback and communicate product improvement suggestions to the development team. • Collaborate with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services. • Develop and execute customer success strategies that drive product adoption and maximized customer value. • Monitor customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership. • Advocate for the customer within the organization to ensure their needs are prioritized. • Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementations. • Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. • Identify upselling and cross-selling opportunities to expand customer use of the company's products and services. • Oversee the customer lifecycle management and identify areas for optimization. • Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of their solutions. • Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage.

Join VitalCaring – Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. Why Choose VitalCaring? Work That Fits Your Life – Discover the ideal balance of purpose and flexibility. As a full-time salaried clinician, you’ll enjoy the stability of a consistent role with the freedom to manage personal commitments throughout your day. Our field team thrives in an environment that empowers them to make a real impact—while still having the time and space to prioritize what matters most at home. With a generous 6 weeks of paid time off each year, you’ll have the opportunity to recharge, reconnect, and return ready to do your best work. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Receive a rewarding compensation package that recognizes your dedication and expertise. Our benefits are designed to empower you with the resources, flexibility, and security needed to thrive both professionally and personally. Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida As the Home Health Intake E-Referral Specialist, you will: - Receive and respond promptly to referral requests via email, fax, and electronic portals. - Oversee the Referral Bot activity via the Bot Dashboard, Teams chats, email, electronic portals, etc. - Creates and maintains an organized system that allows for quick and accurate responses to emails and other requests related to the referral intake process. - Prioritize and manage multiple referrals simultaneously to ensure timely response and processing. - Deliver exceptional customer service through timely, clear, and compassionate communication to patients, staff members, other healthcare professionals and referral sources. - Responds to agency and patient needs in a professional and creative manner. - Support continuous improvement efforts by identifying process gaps and suggesting workflow enhancements. - Demonstrates commitment, professional growth, accountability, and competency. - Promotes the company philosophy and administrative policies to ensure quality of care. - Cross train as a Centralized Document Indexer and Centralized Intake Coordinator. Communication - Interact with team members and co-workers in a positive and professional manner. - Maintains contact/communication with all personnel involved in the referral intake process to promote coordinated and efficient care. Additional Duties - Participate in agency-sponsored in-service training. - Participates in personal and professional growth and development. - Participate in On-Call and/or weekend coverage, as needed. - Performs other duties as assigned. Experience to Deliver on Our Mission - High school diploma or equivalent required. - One year of general office experience, preferably in home health or healthcare. - Strong organizational skills, attention to detail, ability to manage multiple priorities, and maintain accuracy under pressure. - Demonstrate ability to work independently with alertness and precision in a high-volume, time-sensitive environment. - Proficiency with Microsoft Office applications, computer skills, and electronic health records (HER) systems. Experience with Homecare Homebase (HCHB) and Mosai is preferred. Skills for Success - Thrive on engaging and working alongside others to achieve team results - Demonstrate strong written and oral communication skills - Excellent interpersonal and communication skills - Self-motivated team player who can establish and maintain effective working relationships Compensation/Earning Potential We offer team members the opportunity to build a positive future and to find the best and last job they will ever have. Our package includes: - Competitive salary - Comprehensive health, dental, and disability benefits - 401(k) program with company match - Generous paid time off Come home to VitalCaring where you will find your passion, find your people, and find yourself again. Together we can transform lives and foster hope through genuine caring. Explore your future with VitalCaring today.