At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: As a Strategic Customer Success Manager (CSM) for Higher Education at Instructure, Inc., you will play a pivotal role in fostering strong, long-term relationships with our key higher education clients. You will support institutions in their adoption, optimization, and expansion of Instructure products, partnering with stakeholders to help them achieve their strategic academic and institutional objectives. What you will do: - Develop and implement comprehensive account plans for a portfolio of strategic higher education institutions, aligning Instructure’s solutions with institutional goals and evolving needs. - Establish and maintain trusted partnerships with executive-level stakeholders, faculty, and IT leaders to understand their challenges, demonstrate the value of Instructure’s offerings, and drive impactful initiatives. - Monitor customer health metrics, proactively identify potential risks, and execute strategies to ensure high satisfaction, retention, and long-term customer success. - Lead regular business reviews to showcase ROI, highlight new product enhancements, and share best practices that maximize customer value and drive product adoption. - Collaborate cross-functionally with sales, product, support, and professional services teams to advocate for customer needs and ensure a seamless, impactful customer journey. - Identify and nurture upsell and cross-sell opportunities within existing accounts, working closely with sales to expand Instructure’s presence. - Act as a subject matter expert on Instructure products (such as Canvas LMS, Impact, and Elevate) and their application within higher education environments. - Educate customers on new platform features, industry trends, and best practices to help them realize the full potential of Instructure’s products. - Serve as a strategic advisor, offering guidance and thought leadership to support customers’ educational technology initiatives. What you need to know/have: - Bachelor’s degree in Education, Business, Technology, or a related field—or equivalent practical experience. - 5+ years’ experience in customer success, account management, or strategic consulting within the higher education technology sector. - Demonstrated success in managing and growing relationships with large, complex institutional clients. - Deep understanding of higher education operations, academic workflows, and institutional priorities. - Strong knowledge of Learning Management Systems (LMS) and educational technologies; direct experience with Canvas LMS highly preferred. - Outstanding communication, presentation, and interpersonal skills, with the capacity to influence and establish rapport with diverse stakeholders. - Proven ability to create and execute strategic account plans that drive customer success and business growth. - Strong analytical and problem-solving skills; adept at interpreting data to identify trends and inform decision-making. - Willingness and ability to travel periodically to client sites and industry events as needed. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Annual learning and development stipends to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.

Aidoc is recruiting a Customer Success Manager in the United States. Join our team! About Aidoc Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes. Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases. This ensures that urgent patients receive the immediate attention they need. As a leader in clinical AI, Aidoc has the most FDA-cleared Computer-Aided Detection (CAD) solutions, with adoption in more than 1,600 medical centers worldwide. Since our founding in 2016, Aidoc has secured over $370 million in funding and was recognized as one of TIME’s 50 most genius companies. About this role This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand your customers, enhance the value they get from our solutions, and demonstrate the impact for their organization. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our AI enterprise solutions support the achievement of our customers’ strategic goals. This is a remote role to be filled in the Central US. Responsibilities Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers: - Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. - Lead discussions with our customers (top physicians in prestige medical centers). - Understand each customer’s pain points and their workflow and enhance the value of AI in their departments. - Define the next steps and work on “making things happen” with our R&D teams. Serve as the liaison between our customers and internal teams: - Work with the technical team to ensure smooth onboarding of new customers. - Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective. - Have a deep understanding of our solutions, their expected performance, and the user interface. Drive value demonstration of our solution for our customers: - Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers. - Initiate and help execute research initiatives. Requirements - BSc in science, engineering, or any quantitative field. Preferably MSc. - 4-6 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles. - Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage. - Experience with data analytics is an advantage. - Previous work with medical imaging and radiologists is an advantage. - Research experience is an advantage. - Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level. - Ability to multitask, problem solve, and work cross-functionally in a dynamic environment. - Critical thinker with a good analytical approach and data-driven decision-making process. - Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment. - Excellent verbal and written communication skills (in English). - Ability to work in the CST time zone. - Ability to travel up to 25%. Working at Aidoc We’re a dynamic, collaborative and fast growing team of more than 500 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work. We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace. What we offer: - A range of medical, dental and vision benefits - Stock options for all full-time employees - Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. - A 401(k) plan with company match, life insurance, plus long- and short-term disability - The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Role Description As the Senior Manager, Success Desk, you will lead Camunda’s pooled Scaled Customer Success function for Advanced and Essentials customers. You will own the engagement model, playbooks, and programs that ensure customers receive expert, timely, and repeatable guidance through our Success Desk and 1:many motions—driving time to value, product adoption, GRR, NRR, and a low-effort, high-satisfaction experience at scale. You’ll combine people leadership, operational rigor, and data-driven decision making to build an industry-leading scaled success function that is both customer-centric and efficient. - Lead and grow the Success Desk team delivering pooled Customer Success coverage for Advanced and Essentials customers, fostering a culture of ownership, collaboration, and measurable outcomes. - Define, evolve, and operationalize the engagement model - reactive, proactive, and pre-emptive - for Success Desk, including playbooks, processes, and eligibility rules across key lifecycle stages. - Design and run scalable programs (Success Requests, lifecycle campaigns, 1:many sessions, office hours, webinars, and playbook-driven engagements) that increase adoption, accelerate time to value, and reduce customer effort. - Own key performance metrics for the Success Desk function, including GRR, NRR influence, renewal rate for the scaled segment, product adoption, time to value, customer health, CSAT (e.g., Success Request CSAT), on-time responses/SLAs, and 1:many engagement performance. - Own the commercial success of Advanced and Essentials customers, including escalation and risk management, forecasting and pipeline visibility, and partnering with Renewals and Sales on commercial strategies for this segment. - Embed data-driven decision making by using telemetry, health scores, product usage, and program analytics to prioritize work, refine playbooks, and identify risks and opportunities at scale. - Partner cross-functionally with Customer Success, Renewals, Sales, Support, Consulting, Product, Operations, Data/Analytics, and Marketing to align on customer journeys, renewal strategies, and program impacts for scaled segments. - Collaborate with CS Enablement and Systems teams to ensure the Success Desk has the right training, tools, workflows, and content to deliver consistent, high-quality engagements and to drive internal adoption of scaled motions. - Continuously improve operational scalability and standardization, simplifying processes, removing friction, and documenting best practices so the team can handle increasing volume without sacrificing quality. Qualifications - Ability and/or willingness to use our product. - Experienced Customer Success leader with a strong track record in scaled/digital programs and pooled coverage models. - 5+ years of proven people leadership experience (people manager) in Customer Success or a closely related post-sales function. - 5+ years of experience building and scaling pooled Success models in B2B SaaS. - Strong operational scalability & standardization mindset. - Clear strength in collaboration and relationship management. - Advanced data analysis & interpretation skills. - Solid project/program management skills. - Demonstrated strategic thinking and decision making. Requirements - Background in Scaled Customer Success, Customer Experience, or Customer Marketing. - Familiarity with CS and analytics tooling (e.g., Salesforce, Gainsight or similar CS platforms). - Experience collaborating closely with Renewals on scaled or pooled renewal motions. - Prior experience in process orchestration, automation, or adjacent enterprise software domains. Benefits - Competitive, fair, and transparent compensation. - Equity through our Virtual Stock Option Plan (VSOP). - Remote & Flexible work arrangements. - In Person Connection opportunities through Annual Kickoff and team offsites. - Access to locally tailored healthcare and global mental wellbeing resources. - Retirement and pension plans, plus life and disability insurance. - Up to $/€/£1,000 per year for self-driven learning.

• Manage projects end-to-end after a deal is closed, ensuring smooth execution from quote to delivery • Coordinate with Sales, Design, Engineering, and Operations to keep projects moving on time • Generate or retrieve quotes and ensure alignment between customer requirements, design, and production • Prioritize multiple projects based on urgency and business impact • Track milestones and proactively identify risks, delays, or blockers • Act as the main point of contact for customers post-sale • Provide clear and timely updates on project status • Manage expectations and handle inquiries or issues professionally • Escalate complex situations internally to ensure resolution • Maintain accurate project data in internal systems (CRM, trackers, etc.) • Identify workflow inefficiencies and contribute to process improvements