• Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle. • Develop and deliver custom quotes for additional services, aligning with Hosts' evolving needs and business objectives. • Partner with Mighty Pro Hosts to increase adoption of key product features that will lead to great engagement and retention within their community. • Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations. • Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support. • Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly. • Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function. • Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results. • Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments.

• Proactively identify, develop, and close upsell and cross-sell opportunities • Execute win/win renewal negotiations with commercial discipline • Manage renewal forecasting accurately • Navigate competitive displacement scenarios • Partner with leadership to refine playbooks and expansion strategies • Own and manage a portfolio of enterprise and mid-market customers • Design and execute structured onboarding plans • Build and maintain multi-threaded relationships across customer organizations • Leverage customer data and live touchpoints to monitor account health • Coordinate and lead all onboarding, business reviews, and cadence calls • Serve as a subject matter expert on CertifID's products • Engage in and occasionally lead cross-functional work

• Assist in maintaining positive relationships with the operational teams at our energy partner accounts. • Support the day-to-day elements of program delivery and operations, from assisting with new launches to ensuring smooth ongoing operations. • Work with internal technical and business teams at Renew Home to help track and resolve partner issues in a timely manner. • Act as the frontline customer advocate by diligently gathering and accurately relaying customer feedback and insights to internal team members. Monitors individual customer satisfaction through direct interaction and flags at-risk customers to leadership. • Help track key program metrics and prepare regular status reports and other stakeholder communications. Utilize customer success tools and data analytics to understand customer performance, identify trends, and measure the effectiveness of customer success initiatives. • Contribute to the documentation of Renew Home’s delivery and account management processes. • Embrace the opportunity to be part of a growing organization with significant potential for professional development.

• Own client relationships and manage client contracts, meeting SLAs & driving renewals • Utilize R1 technology and interface with R1 Operations teams to optimize Client KPIs • Communicate with clients to understand their needs and feedback • Manage and resolve complex client issues and escalations • Coordinate with other R1 departments to ensure best-possible partnership & performance • Stay updated on industry trends, best practices, and regulations