Software to maximize the impact of the philanthropic community.
Technical Account Manager
Location
Montana
Posted
65 days ago
Salary
0
Seniority
Senior
Job Description
Technical Account Manager
Foundant Technologies
• Act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. • Anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. • Lead troubleshooting efforts for sophisticated implementation issues. • Provide architectural guidance and technical recommendations during critical phases of client implementations. • Elevate the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. • Serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts.
Job Requirements
- 5+ years of experience in technical support, solutions architecture, or technical account management roles
- Strong hands-on experience with low-code/no-code development platforms
- Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems.
- Experience supporting enterprise software implementations with multiple stakeholders and dependencies.
- Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes.
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Proven track record of building trusted relationships with enterprise clients.
Benefits
- Competitive salary and benefits
- tuition, and lifestyle reimbursements
- bespoke mindfulness and fitness initiatives
- Flexible PTO policy
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