• Act as the primary technical point of contact for assigned enterprise accounts • Develop deep understanding of customer objectives and environments • Own technical health of customer environments • Lead resolution of complex technical issues • Support renewals with technical insight • Identify expansion opportunities

Remote (U.S. Only) | 4–8 Week Engagement We’re looking for a hands-on expert in Amazon Connect and Amazon Lex to help us design and build a real-world conversational contact center experience. This is not a “set up a few flows” role — we need someone who has actually shipped production systems and understands both the tech and the customer experience. What you’ll do: - Build and optimize Amazon Connect contact flows - Design conversational experiences using Amazon Lex (V2) - Integrate backend systems via AWS Lambda - Help architect something scalable and clean You’re a fit if: - You’ve built real-world Connect + Lex solutions - You understand conversational UX (not just config) - You can both build and advise - You are a U.S. Citizen (required) Details: - Remote (U.S. only) - Contract (4–8 weeks to start) - Flexible hours 👉 Apply with examples of systems you’ve built.

What You’ll Do - Technical Partnership & Advisory: You will act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. This involves regularly engaging with client stakeholders—from developers to IT leadership—to align our platform capabilities with their evolving needs. - Proactive Technical Support: Rather than simply responding to issues, you will anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. You'll identify optimization opportunities, recommend best practices for complex implementations, and help clients avoid common pitfalls before they impact business operations. - Complex Issue Resolution: When technical challenges arise, you will lead troubleshooting efforts for sophisticated implementation issues that require deep platform knowledge. This includes analyzing application architecture, identifying root causes in custom integrations or workflows, and coordinating with internal engineering teams when necessary to drive resolution. - Implementation Guidance: You will provide architectural guidance and technical recommendations during critical phases of client implementations, particularly for complex use cases involving integrations, custom components, or high-volume data operations. This includes reviewing solution designs, suggesting performance optimizations, and ensuring adherence to platform best practices. - Knowledge Transfer & Enablement: A key aspect of this role is elevating the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. You'll help development teams master advanced platform features, troubleshoot independently, and build solutions that are scalable and maintainable. - Product Feedback Loop: You will serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts to inform product development priorities. This includes clearly articulating client use cases and technical requirements to our product and engineering teams. What You’ll Need - 5+ years of experience in technical support, solutions architecture, or technical account management roles. - Strong hands-on experience with low-code/no-code development platforms. - Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems. - Experience supporting enterprise software implementations with multiple stakeholders and dependencies. - Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes. - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences. - Proven track record of building trusted relationships with enterprise clients Preferred Qualifications: - Experience with complex implementations based on the SmartSimple platform or one or more of these commonly used low-code platforms (e.g., Mendix, OutSystems, Microsoft Power Platform, Salesforce). - Background in B2B SaaS software development or systems administration. - Familiarity with cloud infrastructure (AWS, Azure, GCP) and DevOps practices. - Understanding of security, compliance, and governance requirements in enterprise environments. - Professional certifications relevant to low-code platforms or enterprise architecture What Success Looks Like - High client satisfaction scores and strong renewal rates across your account portfolio. - Reduced escalation rates as clients become more self-sufficient through your guidance. - Proactive identification of technical risks that prevent major incidents. - Successful navigation of complex implementations from planning through production deployment. - Regular advocacy that results in product improvements addressing real client needs This role requires someone who thrives at the intersection of technology and relationship management—someone who can dive deep into technical details while never losing sight of the business outcomes that matter most to our clients. Why You’ll Love Working at Foundant - At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. - We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives. - With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. - We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries. - As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals - You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. - Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it! Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Technical Account Manager - Fastpath Product Family Summary A significant portion of compliance failures and insider risks stem from inadequate access controls, Segregation of Duties violations, and poor visibility into user permissions across business applications. Delinea, through its Fastpath product family, leads in cloud-based access governance and compliance automation, helping organizations streamline audit processes, mitigate access risks, and demonstrate strong controls for regulations like SOX, GDPR, HIPAA, and more. We are seeking an experienced, self-driven Technical Account Manager to join our Customer Success team. If you have deep expertise in compliance, audit, internal controls, or GRC processes; particularly around control evidence collection, reporting, user access reviews, and Segregation of Duties; and thrive in a trusted advisory role with enterprise customers, this could be an ideal fit. The ideal candidate is detail-oriented, proactive, and excels under pressure in fast-paced audit and compliance environments. If you're motivated by complex challenges, passionate about driving compliance excellence, and customer-focused, this opportunity aligns perfectly with your strengths. Key success factors include accountability, motivation, creativity, and tenacity. What You’ll Do - Serve as the technical subject matter expert for the Fastpath product family, including solutions for access risk management, Segregation of Duties analysis, automated user access certifications/reviews, change tracking in business applications, and compliance reporting. - Act as the customer's trusted advisor to maximize value from their Fastpath deployment, accelerate issue resolution, guide effective use of access governance features, and help derive measurable ROI through reduced audit effort and risk exposure. · Regularly monitor customer health metrics (module usage, report execution, time in application, etc.) and share insights with relevant internal teams to support renewals, expansions, and proactive engagement. - Deliver remote services to new and existing customers, including configuration guidance, onboarding to Fastpath modules, training on audit workflows, SoD rulesets, and reporting tools. - Engage swiftly with customers to resolve high-priority issues related to access data accuracy, certification campaigns, risk quantification, or integration with business applications. - Track product updates, new features, emerging compliance requirements, and potential impacts; proactively communicate changes to customers and advocate for their needs in product roadmap discussions with Engineering and Product Management. · Conduct regular review sessions to validate platform configurations for alignment with audit/compliance objectives. - Document customer environments, access profiles, risk mitigations, and control evidence; share details with internal support and engineering teams to enable faster root-cause analysis and resolution. - Coordinate participation in early access programs for new Fastpath releases, identify opportunities to influence product direction, and support beta testing/validation focused on audit and compliance use cases. - Subject to travel and safety restrictions, visit customer sites (primarily North America) for Quarterly Business Reviews, compliance assessments, or deep-dive workshops on access governance. - Maintain high performance levels with customers, measured through satisfaction surveys and compliance outcomes. - Build and leverage relationships across Delinea to mobilize resources quickly for customer challenges. - Develop and present executive-level reports summarizing access risk posture, certification progress, key compliance themes, and actionable insights from global escalations. What You’ll Bring - 4+ years of experience in a similar technical advisory or success role, such as Customer Success Manager, GRC Consultant, Audit/Compliance Specialist, Internal Audit professional, or Professional Services Consultant focused on access governance. - Strong background in compliance, audit, or internal audit functions, with practical experience addressing challenges in control evidence collection, audit reporting, Segregation of Duties, and IT General Controls (ITGC). - Hands-on knowledge of enterprise applications and processes (e.g., ERP systems like SAP, Oracle, Microsoft Dynamics, NetSuite; HCM/CRM platforms) typically involved in access governance and compliance initiatives. - Prior experience with Fastpath solutions or comparable GRC/IGA tools (e.g., for SoD analysis, user access reviews, access certifications, or audit automation) is a significant advantage. - Proven track record leading large-scale compliance or transformational projects that span organizational silos, with minimal supervision. - Ability to plan, organize, and prioritize multiple responsibilities and projects effectively on a weekly basis. - Comfort engaging directly with complex, multi-divisional, multi-geographical enterprise clients, ideally at director or executive levels. - Demonstrated quick learning and absorption of new technical/compliance information. - Consistent success delivering results through both routine and unexpected challenges. - Strong written and verbal communication skills, with the ability to explain complex access governance and compliance concepts clearly to technical and non-technical audiences. - Proficiency in creating clear, concise documentation of current processes, risks, mitigations, and proposed improvements. Technical Competencies - Deep understanding of Segregation of Duties (SoD), access risk analysis, user access reviews/certifications, and IT General Controls in the context of regulatory compliance (e.g., SOX, GDPR, HIPAA, PCI). - Experience working with cloud-based GRC, IGA, or access governance solutions, including integration with major ERP, HCM, or CRM systems. - Familiarity with audit preparation, control evidence gathering, risk quantification, and reporting for auditors or internal compliance teams. - Knowledge of compensating controls, mitigation strategies, and integration with GRC platforms (e.g., AuditBoard, Workiva). - Working knowledge of business application security models, role-based access, and data-level permissions. - Prior exposure to compliance frameworks (COSO, ISACA best practices) and audit-focused tools/rulesets is highly desirable. Why work at Delinea? - We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. - We invest in people who are smart, self-motivated, and collaborative. - What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: - Spirited - We bring energy and passion to everything we do - Trust - We act with integrity and deliver on our commitments - Respect - We listen, value different perspectives, and work as one team - Ownership - We take initiative and follow through - Nimble - We adapt quickly in a fast-changing environment - Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.