Job Description BAE Systems is seeking a Technical Lead to support the Navy DoD Supercomputing Resource Center (DSRC), a key national asset within the High-Performance Computing Modernization Program (HPCMP). This role provides day-to-day technical leadership across the DSRC's IT and HPC environment, ensuring stable operations, effective coordination among technical teams, and alignment with HPCMP modernization priorities. The selected candidate will partner closely with the Site Lead, Team Leads, BAE leadership, and government stakeholders to integrate efforts across systems, networking, cybersecurity, HPC operations, and user support. The position plays a central role in driving technical planning, resolving complex issues, and supporting both near-term operational needs and long-term DSRC strategy. This position serves as a manager and will have direct reports. #LI-VW1 #LI-Onsite Required Education, Experience, & Skills - Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline (or equivalent relevant experience). - 10+ years of progressive IT experience across systems administration, networking, cybersecurity, HPC operations, or enterprise infrastructure. - 3+ years of technical leadership experience, including coordinating or leading multi-disciplinary technical teams. - Demonstrated ability to manage technical projects, coordinate across teams, develop timelines, and provide accurate status updates. - Broad hands-on understanding of enterprise IT infrastructure, including Windows and Linux systems, networking fundamentals, virtualizations, and security best practices. - Certifications: DoD 8570 IAT Level II (Security+ CE or equivalent) and an OS certification (e.g., Linux+, RHCSA, Windows Server certification). A 90-day waiver may be granted to obtain the OS certification after hire. - Extensive Linux and leadership experience Preferred Education, Experience, & Skills - Master's degree in Computer Science, Information Systems, engineering, Cybersecurity, or a related technical field. - Experience supporting high-performance computing (HPC) environments, including cluster operations, workload/job scheduling (e.g., Slurm, PBS Pro), or large-scale compute infrastructure. - Familiarity with AI-driven monitoring, predictive analytics, automation platforms, or enterprise observability tools (e.g., Splunk ITSI, ServiceNow AIOps). - Experience with DoD cybersecurity requirements, including RMF, STIGs, audit readiness, and POA&M management. - Prior experience supporting Navy, HPCMP, or another DoD Supercomputing Resource Center. - Demonstrated ability to develop technical strategies, lead modernization initiatives, and brief complex technical topics to government leadership. Pay Information Full-Time Salary Range: $122400 - $208080 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

• Act as the primary technical point of contact for assigned enterprise accounts • Develop deep understanding of customer objectives and environments • Own technical health of customer environments • Lead resolution of complex technical issues • Support renewals with technical insight • Identify expansion opportunities

Remote (U.S. Only) | 4–8 Week Engagement We’re looking for a hands-on expert in Amazon Connect and Amazon Lex to help us design and build a real-world conversational contact center experience. This is not a “set up a few flows” role — we need someone who has actually shipped production systems and understands both the tech and the customer experience. What you’ll do: - Build and optimize Amazon Connect contact flows - Design conversational experiences using Amazon Lex (V2) - Integrate backend systems via AWS Lambda - Help architect something scalable and clean You’re a fit if: - You’ve built real-world Connect + Lex solutions - You understand conversational UX (not just config) - You can both build and advise - You are a U.S. Citizen (required) Details: - Remote (U.S. only) - Contract (4–8 weeks to start) - Flexible hours 👉 Apply with examples of systems you’ve built.

What You’ll Do - Technical Partnership & Advisory: You will act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. This involves regularly engaging with client stakeholders—from developers to IT leadership—to align our platform capabilities with their evolving needs. - Proactive Technical Support: Rather than simply responding to issues, you will anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. You'll identify optimization opportunities, recommend best practices for complex implementations, and help clients avoid common pitfalls before they impact business operations. - Complex Issue Resolution: When technical challenges arise, you will lead troubleshooting efforts for sophisticated implementation issues that require deep platform knowledge. This includes analyzing application architecture, identifying root causes in custom integrations or workflows, and coordinating with internal engineering teams when necessary to drive resolution. - Implementation Guidance: You will provide architectural guidance and technical recommendations during critical phases of client implementations, particularly for complex use cases involving integrations, custom components, or high-volume data operations. This includes reviewing solution designs, suggesting performance optimizations, and ensuring adherence to platform best practices. - Knowledge Transfer & Enablement: A key aspect of this role is elevating the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. You'll help development teams master advanced platform features, troubleshoot independently, and build solutions that are scalable and maintainable. - Product Feedback Loop: You will serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts to inform product development priorities. This includes clearly articulating client use cases and technical requirements to our product and engineering teams. What You’ll Need - 5+ years of experience in technical support, solutions architecture, or technical account management roles. - Strong hands-on experience with low-code/no-code development platforms. - Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems. - Experience supporting enterprise software implementations with multiple stakeholders and dependencies. - Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes. - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences. - Proven track record of building trusted relationships with enterprise clients Preferred Qualifications: - Experience with complex implementations based on the SmartSimple platform or one or more of these commonly used low-code platforms (e.g., Mendix, OutSystems, Microsoft Power Platform, Salesforce). - Background in B2B SaaS software development or systems administration. - Familiarity with cloud infrastructure (AWS, Azure, GCP) and DevOps practices. - Understanding of security, compliance, and governance requirements in enterprise environments. - Professional certifications relevant to low-code platforms or enterprise architecture What Success Looks Like - High client satisfaction scores and strong renewal rates across your account portfolio. - Reduced escalation rates as clients become more self-sufficient through your guidance. - Proactive identification of technical risks that prevent major incidents. - Successful navigation of complex implementations from planning through production deployment. - Regular advocacy that results in product improvements addressing real client needs This role requires someone who thrives at the intersection of technology and relationship management—someone who can dive deep into technical details while never losing sight of the business outcomes that matter most to our clients. Why You’ll Love Working at Foundant - At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. - We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives. - With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. - We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries. - As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals - You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. - Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it! Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.