• Conduct high-volume outreach via calls, emails, and LinkedIn. • Identify and engage decision-makers within target accounts. • Assess prospects against the Ideal Customer Profile (ICP). • Schedule confirmed discovery calls for Account Executives. • Maintain 100% accurate CRM records. • Share insights on objections, trends, and value propositions.

We are seeking a dynamic and results-driven Strategic Account Director to lead and grow some of our largest and most critical partnerships headquartered across North America. This role is ideal for a relationship-focused professional with a strong commercial mindset and a passion for solving complex strategic challenges. Role Responsibilities: - Establish, nurture and grow a portfolio of assigned strategic accounts in North America. Meet and exceed revenue targets associated with current accounts. - Review and analyze partner performance data as compared to peer set or competitors to gain insight into improvements required. - Establish a deep understanding of partner business model, businesses, goals and how success is defined across constituents. - Partner across the organization to solve complex strategic network challenges and drive roll out of strategic network opportunities. - Engage in delivery of annual account plans with clearly defined goals, success measure, and accountability for results and conduct at minimum quarterly in-person update meetings to ensure success. - Support renewal and retention discussions and negotiations to ensure win-win outcomes. - Ensure all activities are accurately reflected in the CRM tool - Establish, nurture and grow relationships at each assigned partner across all levels, scope and geography, including holding in person meetings with networks. - Review and analyze partner performance data as compared to peer set or competitors to gain insight into improvements required. - Partner across the organization solve complex strategic network problems and support roll out of solutions to networks. Role Requirements: - 5-7 years of proven success managing and growing revenue with account management experience. Retail, digital and/or financial services industry experience a plus. - Bachelor’s degree in Business, Finance, or a related field preferred. - Outstanding communication and management skills with ability to influence individuals and teams - Effective people and relationship management success required. - Advanced Microsoft skills, including ability to create professional client-facing and internal presentations. - Outstanding communication, relationship-building and presentation skills to influence and persuade others. - Strategic and creative thinker to develop concepts that deliver results. - Organizational skills and attention to detail to fully execute plans. - Ability to multi-task and prioritize in a fast-paced and dynamic work environment WORK SHIFT REMOTE - work from home Massachusetts ​Salary The base salary for this role is $130,000 – $165,000 USD annually plus a sales compensation plan and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. BENEFITS AND OTHER DETAILS Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. Your United States specific benefits include: - Parental Leave - Family First Programs - Medical, Dental, and Life Insurance - Tuition Repayment Assistance Program For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Other Details As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com. We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Estimated Job Posting End Date: 03-25-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Strategic Accounts. About the job This position is needed to help manage Twilio’s largest and most critical ISV accounts. Twilio ISVs represent some of the biggest opportunities for growth in our business, and they are also some of the most complicated relationships to manage. In order to be successful, we must truly be an extension of their business, and that requires deep knowledge in Messaging, Voice &/or Email technology, operational excellence to drive projects and programs and a level of technical depth beyond the average sales leader. Responsibilities In this role, you’ll: - Manage a team of 5-8 exceptionally talented Account Executives - Responsible for revenue and growth profit of the book of business (>$300million in revenue) - Operationalize our GTM motion for efficiency and effectiveness - Create GTM and technical playbooks help protect revenue and also capture all new opportunity - Work closely with cross-functional teams to drive the above initiatives - Be the “go-to” and problem solver for the nuanced issues that arise in telco Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - 10+ years of experience in Sales - 3+ years of experience as a Sales Leader - 3+ years of experience in the telco industry (sms/voice aggregator or telco) - Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships - Analytical account development strategy based on using data to find opportunities and prove value - Demonstrated track record of managing forecasts and financial models - Entrepreneurial mindset with appetite to define process and build programs - Record of delivering market driven results, especially to ISVs - Bachelor’s Degree or equivalent years of experience Desired: - Masters Degree is preferred Location - This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00. - Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00. - Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 - $220,320.00. - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. - This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until March 16, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Be the primary point of contact for client stakeholders associated with the accounts that your team supports • Own a territory quota consisting of customer retention and growth metrics • Develop and deliver weekly and monthly business reviews focused on team sales performance, pipeline management, and customer insights • Manage a downline of 4-8 reps consisting of account managers and SDRs • Provide team support associated with customer challenges, processes, and issues • Act as a subject matter expert in the processes and products in the customer portfolio as assigned • Coordinate and execute targeted product campaigns across key customers with priority for retention and growth