We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone whos organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work indepedently while having resources and tools and mentorship. What Youll Do: - Oversee and support client communications and service workflows - Ensure timely responses, follow-ups, and issue resolution - Coordinate details, schedules, and confirmations as needed - Maintain accurate records and service documentation - Provide professional, friendly leadership in client-facing situations What Were Looking For: - Strong communication, organization, and problem-solving skills - Customer service or client management experience (preferred, not required) - Ability to multitask and work independently in a remote setting - Reliable, detail-oriented, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM Why This Role Stands Out: - 100% remote flexibility - Training and ongoing support provided - Clear path for growth within a supportive team

• You optimize workshop workflows and processes as well as the advisory services provided to our franchise partners • You support our partners through training and analyses to ensure quality in our two-wheel, three-wheel and cargo bike workshops • You assist with implementing new locations and help partners develop and establish new workshop processes • You create and maintain training materials, presentations, checklists, manuals and e-learning courses

Role Description Depending on your skills you will be interviewed for either Maintenance Coordinator or Maintenance Supervisor. If you do not have Supervisory experience, you will not be interviewed for Supervisor. This role will tap into both Spanish and English backgrounds as you speak with tenants, vendors, business owners, and founders using email, text, and phone. Creating and managing project dashboards with appropriate updates and notes is done daily so you must be a rockstar organizer to get the most accomplished in your day. Last but not least, this role requires someone who is proactive, excited about leading a team, and wants to be a part of something special in building out a company! Qualifications - A minimum of 3 years in a customer-facing role. - Minimum of 1 year in a supervisory role. - Full Proficiency in AppFolio. - Working knowledge of Buildium is helpful. - Knowledge of Project Management software (such as ClickUp, Asana, Monday.com, and Microsoft Project, etc.) is a plus. - C1/C2 proficiency in English is required. Requirements - Takes initiative, leads projects from start to finish, and solves problems on their own. - Responsible for completing projects from start to finish, solving problems on their own, and making recommendations for improvement to leadership. - This person is the final internal decision-maker before founders. - This person is accountable for client confidence during maintenance issues. - Will lead daily SCRUM meeting with the MX Team. - Will provide Monthly reports on Maintenance for each client to be sent to Clients. - Will lead weekly meeting with Founders reporting on the activities within MX. - Formal 1:1 ownership with all Maintenance Coordinators or Team supporting Maintenance. - Will understand each of our Clients’ Maintenance needs and ensure the SOPs are followed. - Will conduct daily spot checks on all clients’ MX activity. - Accountability for MX team performance metrics. - Ability to have both professional and friendly interactions, build good relationships, work well with others, and be a strong listener. - Managing existing dashboards, and creating new ones, for projects in Google Sheets, ClickUp, etc. - Coordinating and managing work orders with vendors and tenants. - Comfortable using new technology software and a strong ability to learn different technology platforms. - This person owns escalations. - Update the status of repairs in Property Management Software. - Answer all emails and acknowledge requests within 24 hours. - Take initiative to problem solve when needed. - Continue to help build out training. - Assist in training and onboarding new team members. - Ability to have performance discussions with team members. - Able to communicate Ownership’s vision and directives to team members. - Comfortable suggesting ideas, suggestions, and comments to Ownership. - Previous Property Management experience is required. Benefits - This is a contract role that does not include benefits. - Contracts are completed through Deel and payments are made through Deel in your preferred currency. - Maintenance Coordinator: $800 - $1,000 USD. - Supervisor - Pay: $1,000 - $1,500 USD based on experience. - We believe in autonomy and investing in you when you invest with us. Working/Technology Requirements - This is a remote role. - You must use your own computer and have reliable internet. - Training for all Technology will be completed by the Propertyse Team. - Communication will occur through Google Meet/Virtual platform, email, and portal messaging.

The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer. The Engagement Manager is responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers. This position (part of our Professional Services team) is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring an advanced technical skill set and experience gained from numerous Identity Management product implementations. Responsibilities: - Assist with the sales process for services portions of deals, including presentations, RFP responses, proposal negotiation, and statement of work generation - Ensure that services are provided, implemented correctly and billed in a timely and accurate manner - Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures - Manage with a focus on profitability and productivity to ensure client satisfaction - Manage the business relationship between SailPoint and assigned client accounts - Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on clients’ ongoing use and/or satisfaction with SailPoint’s products and services - Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers - Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth Requirements: - 5-7+ years of professional work experience as part of an enterprise software company or systems integrator. This should include 3+ years of Engagement Manager or Project Manager experience. - Excellent organizational skills - Excellent communication skills and extensive experience working with clients and partners - Experience with Project Management duties (project planning, resource management, scope, schedule and status, documentation) - Experience managing multiple projects - Previous experience working with a SaaS product is a plus - Familiarity with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML. - Familiarity with Databases (Oracle, Sybase, MSSQL, MySQL). - Familiarity with Directories (LDAP, AD). - Familiarity with enterprise HR systems (SAP, PeopleSoft) - Experience with programming languages such as Java, .NET or C++ is a plus - Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) - Security software or internal IT audit experience a plus - Experience in a startup company is a plus - Ability to travel 30-50% Education: Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus) Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $91,000 - $153,400.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.