Job Title: Infrastructure/Systems Administration Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local * * * The Opportunity: This role will support multiple sites across the country via remote support. Travel may occasionally be requested. Responsibilities: - Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk and data encryption. - Install and troubleshoot end user apps and certificates. - Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions. - Properly document actions in trouble tickets and meet all SLAs. - Patch network ports, trace lines, install network switches. - Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers. - Install and configure VOIP phones and voicemail, troubleshoot phone issues. - Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues. - Plan for user moves, including connectivity, computers, and phones. - Maintain and troubleshoot local security/badging systems. - Prepare obsolete assets for disposal. - Assist other IT teams as needed. - Support unclassified and classified systems. Qualifications: - Requires bachelor’s degree or equivalent and at least three years of relevant experience. - Must be proficient with Windows desktop operating systems, as well as Dell hardware. - Must be proficient with Microsoft Outlook. - Must have a solid understanding of network communications. - Must have excellent written and verbal communication as well as customer service skills. - Must have the ability to work independently and with minimal supervision. - Must have excellent time management skills. - Must have minimum TS/SCI clearance w/poly. - Must already possess Security Plus Certification Desired: - Linux training/knowledge - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Office of Information Technology Opening Date: March 23, 2026 Closing Date: April 06, 2026 Grade/Admin Unit: 26 Professional/Technical Job Class Code: 0929 Salary: $64,703.60 - $90,848.16*/Annually (*includes 15% recruitment and retention stipend, and eligible for a 5% training bonus) Position Number: 065006865 Location: Augusta Telework: Available This position is not eligible for visa sponsorship or STEM OPT extensions. DESCRIPTION: The Office of Information Technology provides a broad range of enterprise technologies supporting the citizens of Maine. This position is ideal for a qualified professional with proven experience administering Microsoft 365 services and Windows Server operating systems. MaineIT is seeking a highly skilled individual who embodies our C.A.R.E. values in all aspects of their work. At MaineIT we: • Prioritize Customer-focus, ensuring our customers are heard and their needs met. • Demonstrate Accountability through transparency with our stakeholders. • Maintain Responsiveness by providing proactive, timely updates. • Deliver Empathy‑driven, people-focused services using emotional intelligence. WHAT YOU WILL DO: In this role, you will manage and administer Microsoft 365, Directory Services, File Services Support, Patch Management as a key member of the team. The position is responsible for maintaining and tracking assets associated with all Windows servers across the enterprise, as well as managing our Workday Active Directory connections. It also oversees the configuration and implementation of CIS benchmarks (Center for Internet Security) for the Windows server environment, which is critical to strengthening our security posture. You will handle requests, communicate professionally, collaborate effectively, and have opportunities to work across additional technical areas. The team provides enterprise hosting and technical services to agencies and operates within the Computing Infrastructure & Services Group. Technology support includes Windows Server, Microsoft 365, Teams, MECM, Directory Services, Enterprise Backup and Storage, Microsoft Azure, Amazon Web Services, SQL Server, IIS, SharePoint, and various COTS applications. Work is performed under supervision, based in Augusta, and requires participation in a 24x7 On-Call rotation. WHAT'S IN IT FOR YOU: You will have opportunities to use your technical skills in a collaborative environment, work with talented colleagues, grow professionally, and learn new technologies. We value people, teamwork, and creating a positive and enjoyable workplace for serving our customers. RESPONSIBILITIES: You will manage technical work with limited supervision, including: • M365 administration (licensing, user management, password policies, service health, service requests) • Performing system administration across Active Directory, File/Print Services, Microsoft 365, and Windows Server • Developing and maintaining login and PowerShell scripts • Administering and supporting Microsoft Endpoint Configuration Manager • Managing file storage permissions • Troubleshooting and resolving complex technical issues • Responding to help desk escalations • Performing hardware/software upgrades • Planning and executing system growth and expansion • Managing and troubleshooting licensing issues • Handling billing responsibilities • Working with Microsoft Premier Support on open cases • Building, configuring, and maintaining Windows Server environments (VMware ESXi or physical) • Mentoring team members • Designing and implementing system security measures KNOWLEDGE, SKILLS & ABILITIES: • Ability to support, administer, and troubleshoot systems and services • Strong written and verbal communication skills • Ability to manage multiple projects simultaneously • Ability to support complex network systems and software applications • Understanding of system backups, data security, and advanced troubleshooting • Ability to train others on system use and support • Strong problem‑solving and research skills • Ability to perform physically demanding tasks if required • Ability to multi-task and work effectively in a team environment • Ability to motivate and build strong teams • Ability to measure and improve operational quality • Knowledge of PowerShell, TCP/IP, Kerberos, DNS/DHCP, Infoblox, and Active Directory WHAT WE NEED FROM YOU: • Experience with M365 in a corporate environment • Microsoft Windows Server administration experience • Experience resolving technical issues or implementing new solutions • Experience using a ticket management system • Experience with VMware and Active Directory • Proficiency with PowerShell • Ability to manage user-focused computing activities • Ability to develop and deliver training • Experience working with DNS/DHCP and Infoblox • Strong communication and documentation skills • Ability to support OneDrive • Ability to troubleshoot and solve technical issues • Ability to translate functional requirements into technical solutions • Ability to document specifications and infrastructure requirements • Ability to research and recommend technical solutions • Ability to perform work requiring lifting and/or physical exertion as needed • Knowledge of Microsoft Endpoint Configuration Manager • Knowledge of Kerberos authentication • Understanding of business process management • Understanding of proper system security and backup procedures MINIMUM QUALIFICATIONS: A minimum of 5 years of a combination of related post-secondary education, technical certifications, or technology related work experience. CONTACT INFORMATION: For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment. Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: - Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. - Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. - Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. - Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value). - Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee. - Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense. - Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. - Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. - Living Resources Program – Navigate challenging work and life situations with our employee assistance program. - Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act. - Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. If you require a paper application, please download and print one HERE . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Job Title: ServiceNow Platform Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity: We are looking for a highly skilled ServiceNow Platform Administrator with expertise in Enterprise implementations with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end-user experience across the customer environment. On this program, we deliver capabilities and services to implement and operate an Enterprise IT Service Management (EITSM) solution, enterprise service desk and advanced analytics/reporting. The ideal candidate will be capable of managing the ServiceNow platform and be passionate about continuous improvement within the IT service delivery environment. Responsibilities: - Contribute to the IT Storefront team by participating in daily scrums and related tasks, while also handling general ServiceNow platform administration duties. - As a platform administrator, you are responsible for all aspects of the platform which include monitoring health, usage, operations, and performance. - Maintain a sound understanding of enterprise and platform-level architecture as it relates to managing the ServiceNow instances, including the data model, integration points, and dependencies that impact Performance. - Manage the patch and upgrade cycle of the platform, coordinating with various teams to ensure minimal impact. - Oversee the development pipeline and assist with update set promotions such that there is a consistent and reliable process for moving work into production, ensuring configurations and customizations are properly migrated and tested. - Assist with production troubleshooting and providing logs, data, artifacts in support of the environment, including identifying performance bottlenecks, and resolving issues. - Operate existing applications and features in the platform and provide production support for those areas. - Assist with clone down of production over lower instances as appropriate, working with teams to identify preserver and exclusion rules to maximize clone benefits with minimal disruption to teams. - Keep up to date with industry trends and developments for the administration and maintenance of the platform. - Performs Architecture design and reviews as required, ensuring initiatives are aligned with future state. - Identifies risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security, privacy, and compliance regulations. - Active participation in Agile sprint planning, artifact creation, sprint testing, regression testing, demonstrations, and retrospectives and solution releases as requested. - Develop and maintain ServiceNow reports and dashboards to track key performance indicators (KPIs) and provide actionable insights. - Integrate data from various sources into ServiceNow for comprehensive reporting. - Work with stakeholders to understand their reporting needs and translate them into effective solutions. - Implement data governance policies and procedures to ensure data quality and accuracy. - Perform data analysis to identify trends, patterns, and anomalies in the data. The Ideal Candidate Will Bring: - Extensive experience as a ServiceNow Platform Administrator within a large enterprise. - The ability to design, develop, and maintain custom dashboards and reports to meet specific business needs. - Experience in creating and maintaining internal technical documentation, manuals, policies, and processes as it relates to operating and running the ServiceNow platform. - Good ability to anticipate issues and formulate remedial actions. - Excellent technical, diagnostic, and troubleshooting skills to identifying data discrepancies, and resolving issues. - Ability to collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery. - Experience managing and maintaining cloud ServiceNow instances (in the DoD IL4+ space). - Experience with remote support. Qualifications: Required: - A DoD secret clearance or ability to obtain - 12+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience) with at least 3 years of experience specifically focused on ServiceNow administration. - Experience operating within cross-functional teams and groups. - Must meet 8570 IAT Level II and/or 8140 DoD Cyber Workforce Compliance. - Certified ServiceNow Administrator and/or Certified ServiceNow Developer. - A strong interest in agile software development practices and experience delivering deployable software in short sprints. Desired: - Experience managing and maintaining e-commerce platforms within ServiceNow, including configuration, customization, and support of catalog items, order workflows, and payment gateway integrations. - Ability to contribute to the development of program architecture and standards. - Experience in Continuous integration, Continuous Deployment (CI/CD) and SecDevOps processes and tools. - Experience with data modeling, data warehousing, and ETL processes. - Strong analytical and problem-solving skills. - Experience with scripting languages such as JavaScript and Python. - Familiarity with data visualization tools such as Tableau or Power BI. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $90,300-$189,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• Administer and optimize CRM and enterprise applications. • Manage roles, permissions, security settings, workflows, and automation. • Configure and customize platforms using declarative tools and development where needed. • Oversee releases, upgrades, and adoption of new features. • Maintain data quality and governance standards. • Partner with business units to improve processes and system usage. • Support and develop API integrations and data flows. • Build reports, dashboards, automation, and proof‑of‑concept solutions. • Evaluate platform capabilities, including AI tools like Salesforce Einstein. • Document system architecture and provide advanced user support and training.