Role Description You have a strong background in operations or supply chain management and know how to keep complex fulfillment processes running smoothly across global workflows. You are data-driven, using metrics to spot issues before they escalate and drive continuous improvement. You’ll report to the Senior Operations Manager and work with a high degree of ownership—we trust you to manage your workflows independently, prioritize what matters, and drive results without day-to-day oversight. You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, and Sales teams, as well as directly with our customers, to ensure operational excellence. You communicate clearly with both audiences, and you’re energized by solving logistical and operational challenges at scale in a remote-first environment. - Own and optimize global operational activities across order fulfillment, returns, and inventory management on the Firstbase platform; - Serve as the primary operational point of contact for Firstbase customers and internal teams, ensuring SLOs are consistently met across fulfillment accuracy, resolution time, and customer satisfaction; - Resolve customer escalations by coordinating with internal teams and vendors, conducting root cause analysis, and delivering timely solutions; - Drive process improvements by reviewing operational activities, implementing corrective actions, and preventing recurrence; - Advise customers on optimizing their product catalogs, inventory levels, and processes to improve efficiency and reduce costs; - Analyze operational data to inform purchasing strategies, inventory management, and vendor performance. Qualifications - 3–5+ years in operations, supply chain, or inventory management in a tech or B2B environment; - Experience managing end-to-end fulfillment and returns operations; global scope is a plus; - Strong data analysis skills—comfortable pulling and interpreting operational metrics; - Familiarity with CRM or ticketing tools (e.g., HubSpot, Zendesk, Jira); - Clear written and verbal communication skills, needed to align internal stakeholders and external clients across a fully remote, global team; - Problem-solving mindset with a proactive approach to root cause analysis, essential for resolving recurring operational issues before they reach customers. Benefits - At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. - We respect each AppDirector as their own fingerprint; unique with no one alike. - We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. - We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Company Description Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs.

Job Description Summary Delivers basic technical, administrative, or operative Pharmacy tasks. Assists pharmacists in filling orders and preparing labels. Obtains new prescriptions and prescription refill information from customers. Tracks utilization/inventory and may provide standardized summaries and reports. Understands simple instructions and procedures. Performs Pharmacy Technician duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. - Job Description As a PACE Pharmacy Technician, you will be assisting patients in receiving needed medications to help manage rare and/or chronic diseases. You’ll be empowered to engage patients, insurance companies, and multiple departments to process orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend the majority of your day working on our computer system. Here’s a little more on how you’ll make a difference: - Accurately enter prescriptions into our system. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately enter patient prescriptions. - You’ll ensure that the medication prescription is accurately entered so it can be evaluated under insurance coverage and dispensed correctly. - Interact directly with healthcare providers. You’ll research issues on with pharmacist and doctors’ office and provide guidance to our patients about medication coverage. - Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information in our computer system. What you need to do the job: - High School Diploma, or GED required. - Minimum of six months related experience. - Valid Pharmacy Technician license/certification/registration as required by state laws. - Pharmacy Technician Certification preferred. - Microsoft Office proficiency and data entry skills - RxHome experience a plus - Basic math skills (addition/subtraction/multiplication) - Strong attention to detail, accuracy and quality - Excellent verbal and written communication skills Why Join Us? Health coverage effective day 1 (including medical, dental, vision) Holiday, PTO and OT pay 401K with company match Tuition reimbursement Fun, friendly and unique culture – bring your whole self to work every day! Growth and advancement potential Work Schedule: recruiting for the following Monday through Friday shifts: - 7 AM to 4 PM CT - 8 AM to 5 PM CT - 9 AM to 6 PM CT - 10 AM to 7 PM CT If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Own the performance and P&L of core operational functions: scheduling and call center operations, revenue cycle management (RCM), interoperability and report delivery, and post-scan fulfillment • Oversee onshore teams and offshore BPO partners, manage critical radiology vendor relationships, and drive the transition toward an AI-augmented operating model • Continue operations cost structure transformation while scaling capacity to support rapid volume growth • Build and implement workforce management systems to effectively schedule and manage a multi-state, dynamic, distributed workforce across onshore and offshore teams • Operate fluently within a complex healthcare regulatory environment • Lead value chain mapping, process improvement, and continuous improvement (kaizen) initiatives across all operational functions • Build and maintain operational dashboards and predictive analytics covering unit economics, SLA performance, report turnaround times, and capacity planning by state and market • Partner closely with Product and Engineering to shape tooling and platform capabilities that drive operational leverage • Communicate operational performance, strategy, and investment needs to the executive team and board with clarity and precision

Role Description Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures. - Develop and maintain project schedules using Primavera P6, including logic, sequencing, progress updates, and reporting. - Support project teams by preparing lookaheads, identifying schedule risks, and recommending mitigation strategies. - Assist in baseline development and change order/time impact review processes. - Prepare internal and client-facing status reports that clearly communicate critical path, constraints, and variances. - Work with project teams to ensure alignment between schedule updates, resource planning, and earned value reporting. - Provide visual reporting through dashboards, charts, or analytics tools to simplify communication with stakeholders. - Support risk identification sessions and help maintain project-level risk registers. - Provide routine coaching to junior project controls team members when needed. - Identify schedule issues early and flag them for project leadership with enough time to act. Travel: The individual in this role should be able and willing to travel as required by E2 Optics and/or the project. Qualifications - High school diploma or GED required. - BS or AA in Accounting, Finance, Business, Engineering, or related Professional Experience. - Scheduling Certification is strongly preferred: Planning & Scheduling Professional (PSP) or Project Management Professional (PMP). - 5+ years of experience creating and maintaining project schedules using Primavera P6. - Experience updating schedules, analyzing critical paths, and communicating schedule impacts. - Deep understanding of baseline management, schedule change management, and time impact analysis. - Ability to manage multiple projects or phases in a fast-paced environment. - Working knowledge of project controls concepts (progress measurement, reporting, EV basics). - Proficiency in MS Excel, reporting tools, and general Microsoft Office applications. - Experience in commercial construction, industrial, or manufacturing environments preferred. - Experience with Procore, Oracle platforms, or Agile Construction concepts is a plus, not a must-have. Benefits - Competitive pay. - Opportunities for professional development and career growth. - BICSI training facilities. - A supportive and inclusive work environment. - Health, dental, and vision insurance. - Paid time off and holidays. Work Environment and Physical Demands The standard work environment for this position is an indoors business office and construction environment. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit, talk or hear, use hands, stoop, kneel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee must regularly carry and climb ladders to 20 feet. Must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies) if required to do so. The employee may also be required to work in tight, confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.