Based in Ottawa, Ontario, Canada, Harris Computer Systems provides mission-critical software solutions for organizations across the United States and Canada, in
Application Consultant
Location
United States
Posted
90 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Application Consultant
Harris Computer Systems
About Us "Forensic Advantage® opens doors to a dynamic and collaborative environment, offering a full-featured Laboratory Information Management System tailored by forensic experts for laboratories of all sizes. Our team is solution-focused, putting Time, Energy, and Attention into understanding problems and implementing solutions that make a difference. The people at our tight-knit team wear multiple hats, providing ample opportunities for vertical growth. We aim to deliver a "wow" experience, encouraging our customers to stay with us. If you thrive in a motivated, fast-paced environment, where your contributions are valued, consider joining us at Forensic Advantage." Who We’re Looking For We are seeking a highly motivated and detail‑oriented Application Consultant to join the Forensic Advantage team. In this role, you will guide customers through the successful adoption of our LIMS and CMS solutions, ensuring they experience a smooth transition from their current systems to the FAS platform. You will work closely with customers to understand their business processes, translate workflow and operational requirements into application configurations, and provide expert guidance throughout each implementation. This includes leading requirement‑gathering conversations, advising on best practices, supporting user acceptance activities, and helping customers maximize the value of the solution. The ideal candidate brings strong analytical skills, excellent communication abilities, and the confidence to engage directly with customers in both structured and highly dynamic environments. You should be able to think creatively when roadblocks arise, collaborate effectively with cross‑functional teams, and maintain a proactive, organized approach throughout the project lifecycle. We’re looking for someone who enjoys solving problems, can clearly articulate technical concepts to non‑technical audiences, and thrives in a setting where building trusted relationships with customers is essential. If you are energized by helping organizations succeed and are excited to serve as a knowledgeable advisor throughout the implementation journey, this role is a great fit. Primary Responsibilities Training: - Deliver training sessions as defined in the project Statement of Work - Train both customers and internal staff on product functionality, either onsite, via virtual sessions, or at customer locations Consultation: - Build trust and rapport with customers to understand business requirements and guide them through the elicitation process - Analyze customer workflows and present effective strategies for implementing the LIMS and/or CMS application(s) - Provide recommendations that align customer needs with product capabilities, setting clear expectations throughout the implementation - Collaborate with customers to guide solution testing based on use case requirements, including functionality and data validation - Think creatively to work through obstacles and escalate issues appropriately when needed Documentation: - Develop and maintain user and admin documentation as needed for project success - Contribute content for release notes, upgrade guides, and deployment instructions - Craft responses for RFPs, including solution descriptions, implementation methodologies, and other relevant components - Tailor RFP content to align with customer needs and highlight the value of our solutions What Will Make You Stand Out - Experience in Crime Lab (LIMS) or Medical Examiner industry. - Strong Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate technical concepts clearly and concisely to both technical and non-technical audiences. Experience in presenting complex information in a compelling and persuasive manner. - Team Collaboration: A collaborative mindset with the ability to work effectively in cross-functional teams. - Client-Focused Approach: A strong commitment to client satisfaction and building long-term relationships. Proven ability to understand client needs, anticipate challenges, and deliver solutions that exceed expectations. - Continuous Learning: A commitment to continuous learning and professional development. - Organizational Skills: Strong organizational abilities, dependable, and self-motivated individual. What We Offer Forensic Advantage® Systems (FAS) offers competitive salaries, registered retirement savings plan matching programs and employee stock ownership options. We also provide our employees and their families with access to our corporate health, dental and vision plans. FAS employees are also provided with life insurance, disability and AD&D coverage. This job is a full-time position. The role of the Consultant, Application Support is a work-from-anywhere position. Depending on project(s), travel could be as high as 30%, though the actual amount will vary by project. Some flexibility in hours is allowed, but FAS employees must be available during the "core" work hours. In addition to paid vacation, we offer our employees flexible paid personal time.
Job Requirements
- Strong analytical skills.
- Excellent communication abilities.
- Confidence to engage directly with customers in both structured and highly dynamic environments.
- Ability to articulate technical concepts to non‑technical audiences.
- Enjoy solving problems and building trusted relationships with customers.
- Experience in Crime Lab (LIMS) or Medical Examiner industry.
- Exceptional verbal and written communication skills.
- A collaborative mindset with the ability to work effectively in cross-functional teams.
- A strong commitment to client satisfaction and building long-term relationships.
- Proven ability to understand client needs, anticipate challenges, and deliver solutions that exceed expectations.
- Commitment to continuous learning and professional development.
- Strong organizational abilities, dependable, and self-motivated individual.
Benefits
- Competitive salaries.
- Registered retirement savings plan matching programs.
- Employee stock ownership options.
- Access to corporate health, dental, and vision plans for employees and their families.
- Life insurance, disability, and AD&D coverage.
- Full-time position with work-from-anywhere flexibility.
- Potential travel of up to 30% depending on project(s).
- Flexibility in hours, with availability required during core work hours.
- Paid vacation and flexible paid personal time.
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In this exciting career opportunity, you will have… - 1–2 years of industry‑related experience with a Bachelor’s degree, OR a combination of training, education, and directly relevant work experience. - Experience in technical advising, customer service, or residential energy‑efficiency programs. - Experience supporting customer education, technical troubleshooting, or contractor engagement. - Ability to juggle email‑based and phone‑based customer communication consistently. - Strong problem‑solving abilities and curiosity to understand building‑science concepts. - Flexibility to support multiple programs based on seniority and experience. Target Compensation: $26.00 per hour Compensation Range $21.10 - $31.70Currency USDType Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. 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At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description We are looking for a talented individual to join CLEAResult as a Senior Energy Advisor. As a Senior Energy Advisor, you will play a key role in supporting residential customers, contractors, and community stakeholders by providing expert technical guidance, energy‑efficiency education, and high‑quality advising services. You will act as a trusted independent resource for property owners, renters, and contractors seeking support with energy‑related decisions. Senior Energy Advisors combine technical expertise, sales and consultative skills, and exceptional customer service to help customers identify the right energy‑efficiency upgrades, navigate incentives, and pursue deeper savings over time. You will also contribute to program improvement efforts by offering real‑time feedback, supporting data‑driven insights, and maintaining detailed tracking of customer interactions. 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Customer Advising & Technical Support - Provide high‑quality advising to property owners through phone‑based consultations (primary) and field‑based support (as needed). - Review customer energy bills, identify consumption patterns, and explain factors contributing to changes in energy use. - Conduct customer intake, including eligibility screening, account setup, and interviews. - Deliver initial consultations explaining program offerings, benefits, and required documentation. - Educate customers on: - Energy‑efficiency upgrades - Behavioral change opportunities - Building‑science fundamentals (insulation, ductwork, appliances, HVAC performance, etc.) - Energy assessment reports (when available) - Walk customers through contractor estimate review, scheduling, and project coordination. - Provide clear guidance on available rebates, incentives, and financing options, assisting with form completion as needed. - Support homeowners with any historic‑preservation requirements when applicable. Contractor Engagement & Program Support - Provide individualized assistance to contractors, including onboarding, lead generation, scheduling, and program requirement guidance. - Identify areas for contractor improvement and share resources to support their success. - Assist in program recruitment and outreach activities when needed. - Represent CLEAResult with professionalism during community events, educational workshops, or marketing activities. Operational Excellence & QA - Track all customer, contractor, and project activity in data‑management systems with accuracy and completeness. - Follow reporting and documentation requirements established by leadership. - Support rebate processing, including QA/QC reviews and coordination of field verification visits. - Ensure consistent, timely follow‑up with all stakeholders. - Execute all Energy Advisor workflows accurately and efficiently. - Plan, coordinate, and complete tasks in a timely and organized manner. Key Skills: - Ability to explain technical concepts in simple, approachable terms - Strong listening, verbal, and written communication - Excellent customer‑service orientation and professionalism - Technical understanding of building science (preferred) - Strong organization, record‑keeping, and time‑management skills - Ability to operate effectively in a fast‑paced environment - Proficiency with computer systems and data‑entry tools - Training, mentoring, and leadership capability - Analytical thinking and problem‑solving skills In This Exciting Career Opportunity, You Will Have… - A Bachelor’s degree or a combination of education, training, and relevant experience - Experience in energy advising, sustainability, building science, customer service, or sales (preferred) - Comfort with phone‑based consulting and customer bill analysis - Interest in supporting residents in making informed and impactful energy decisions - The ability to navigate nuanced program requirements and explain them clearly - A flexible, collaborative mindset and willingness to support multiple programs - A desire to help improve processes and program performance using real‑time feedback What You Bring: Required - Bachelor’s degree or equivalent combination of education, training, and experience. - Strong customer service and communication skills, with the ability to explain technical details clearly. - Proficiency with computers, CRM systems, and digital documentation. - Excellent organization, time management, and attention to detail. - Ability to prioritize tasks in a fast‑paced environment. - Must reside in California. Preferred - Experience in energy advising, sustainability, building science, utilities, home performance, or similar fields. - Familiarity with electrification technologies, HVAC basics, insulation, appliances, or other residential energy systems. - Background in consultative customer interaction, sales, or technical problem‑solving roles. Target Compensation: $30.00 per hour Compensation Range $25.00 - $37.50Currency USDType Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. 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