• Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion. • Create service tickets and route them to various service agencies • Act as liaison between clients and field technicians • Respond service order requests via phone and email • Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function • Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.

Codent AI – Remote (United States) Company Overview Codent AI is a dental technology company that supports dental practices through a combination of human expertise and AI-powered tools. Our platform helps improve treatment planning workflows, supports informed patient decision-making, and assists dental offices in navigating insurance benefits efficiently. Codent AI partners with dental practices across the United States and operates in a fully remote environment. Position Summary Codent AI is seeking an experienced Virtual Dental Treatment Coordinator to provide remote treatment coordination support to partner dental practices nationwide. This full-time position focuses on treatment coordination, dental insurance benefit interpretation, and patient communication using Codent AI’s technology platform. Team members in this role collaborate closely with dental practices, providers, and patients to help ensure treatment plans are clearly communicated and understood, while supporting improved treatment acceptance and patient care. Employment Type and Location Employment Type: Full-Time W-2 Employee Schedule: Monday – Friday Location: Remote (United States) Travel: No routine travel required Compensation Hourly Rate: $25.00 – $35.00 USD, based on experience and qualifications Key Responsibilities - Coordinate and review dental treatment plans in collaboration with partner dental offices - Utilize Codent AI’s technology platform to support treatment planning workflows and documentation - Verify and interpret dental insurance benefits, including coverage limitations and estimated patient responsibility - Communicate treatment plans to patients clearly and professionally via phone, video, or secure digital platforms - Support dental offices by improving treatment plan understanding and case acceptance through patient education and financial presentation - Accurately document treatment coordination activities within Codent AI systems and applicable dental practice management software - Serve as a liaison between dental providers, insurance carriers, and patients to ensure clear and consistent communication - Maintain compliance with HIPAA and applicable data privacy regulations

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence. • Resolve issues with empathy, turning challenges into positive experiences. • Navigate tools efficiently while keeping the human touch. • Share insights and recurring patterns to help improve the experience. • Become a product expert to guide customers authentically.

Role Description Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and leveraging our industry buying power. We are looking for a proactive and detail-oriented Customer Service Agent to support our Amazon and 3rd party marketplace operations. This role will focus on handling customer inquiries, resolving issues, and ensuring a seamless post-purchase experience across platforms such as Amazon, Walmart, and other marketplaces. The ideal candidate has strong experience in e-commerce customer service, is highly responsive, and is comfortable navigating multiple systems while maintaining a high level of professionalism and accuracy. Qualifications - 5+ years of experience in customer service, preferably in e-commerce or marketplace support. - Experience handling Amazon Seller Central or other marketplace platforms is required. - Bachelor’s degree preferred. - Excellent verbal and written English communication skills. - Strong problem-solving and conflict resolution skills. - Highly organized and detail-oriented. - Ability to multitask and manage a high volume of customer inquiries. - Tech-savvy with the ability to quickly learn new tools and systems. - Experience with CRM tools, helpdesk systems, or ticketing platforms is a plus. - Shopify or other e-commerce platform experience is a plus. Requirements - Handle customer inquiries, complaints, and requests from Amazon and other 3rd party marketplaces. - Manage and respond to messages via Amazon Seller Central and other platforms in a timely and professional manner. - Resolve order issues including refunds, returns, replacements, and shipping concerns. - Coordinate with internal teams such as warehouse, logistics, and sales to resolve customer concerns. - Maintain accurate records of customer interactions and transactions. - Monitor customer feedback and reviews, addressing issues to maintain high seller ratings. - Ensure compliance with marketplace policies and guidelines. - Identify recurring issues and suggest process improvements to enhance customer experience. - Stay up to date with product knowledge, company policies, and marketplace updates. Benefits - Competitive salary - Competitive bonus structure - Medical, vision, and dental coverages (credit available)