• Package software into our supabase/postgres repo using Nix (with flakes) or Debian packaging depending on the target. • Manage PostgreSQL lifecycles, ensuring timely major, minor, and extension upgrades. • Expand platform release systems to allow developers to increasingly self-service over time. • Optimize CI/CD and tooling, specifically expanding GitHub Actions, team tooling, and testing/release approaches. • Resolve production issues by proactively identifying and fixing problems in customer deployments. • Maintain best practices and tests to ensure enhanced stability and decreased deployment risks over time.

Why you'll LOVE Sagent: You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it! By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers. Sagent powers servicers and consumers. You power Sagent! About the Opportunity: As a Devops Engineer Principal at Sagent, you will play a pivotal role in shaping and executing our cloud strategy. We seek an exceptional individual with a passion for cloud technologies and a proven expertise in designing and implementing complex, scalable, and secure cloud solutions. Your day-to-day at Sagent: Cloud Strategy Development: - Collaborate with senior leadership to develop and refine the company’s cloud strategy, ensuring alignment with business goals. - Stay abreast of emerging cloud technologies and assess their applicability and potential benefits to our organization. Architecture Design: - Design robust, scalable, and highly available cloud architectures that meet business requirements and align with industry best practices. - Architect solutions adhering to security, compliance, and performance requirements, incorporating GCP and Azure platforms. Technical Leadership: - Provide technical leadership and mentorship to the cloud engineering team. - Lead architecture discussions and guide development teams in implementing cloud solutions, focusing on Kubernetes and container orchestration with Helm. Solution Implementation: - Implement cloud solutions hands-on, including infrastructure setup, configuration, and troubleshooting. - Develop, troubleshoot, and maintain CI/CD pipelines using Azure DevOps and integrate cloud components and services with cross-functional teams. Organization and Optimization: - Continuously monitor and optimize cloud infrastructure for performance, cost, and scalability. - Recommend improvements to existing cloud-based systems for enhanced efficiency and effectiveness. Documentation and Reporting: - Create and maintain comprehensive documentation related to cloud architecture, configurations, and processes. - Generate regular reports on system performance and usage. Collaboration and Communication: - Effectively collaborate with internal stakeholders, vendors, and partners on cloud-related initiatives. - Communicate complex technical concepts to non-technical stakeholders clearly and concisely. We would love to hear from you if you have: - Bachelor’s Degree in Computer Science, Information Technology, or a related field with 6-10+ years of relevant experience OR 8-10+ years of relevant experience. - Extensive, hands-on experience with GCP, Azure, Kubernetes (EKS, AKS, GKE), Helm, and Docker containerization. - Deep understanding of DevOps and GitOps best practices, as well as modern SDLC paradigms including Agile methodologies. - Proficiency with infrastructure as code using Terraform. - Exposure to/working experience with Hashicorp Vault - Solid understanding of networking concepts and protocols. - Excellent knowledge of infrastructure automation and configuration management tools. - Outstanding oral, written, and presentation skills. - Strong leadership skills with experience in leading cross-functional teams. - Analytical mindset, using data to inform decisions. - Willingness to travel occasionally (up to 20%). #LI-REMOTE #LI-AN Perks! As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more! Why Sagent? Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles. Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future. Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Design and manage cloud infrastructure across AWS, GCP, or Azure. • Maintain infrastructure as code using Terraform or similar tools. • Operate Kubernetes clusters and containerized workloads. • Maintain CI/CD pipelines and support deployment automation. • Manage core data platform infrastructure (e.g., Databricks environments). • Implement security best practices across cloud environments (IAM, encryption, secrets management). • Support compliance initiatives such as ISO 27001, SOC 2, or GDPR. • Perform vulnerability management and access reviews. • Automate infrastructure and internal processes using scripting and workflow tools. • Improve self-service capabilities for engineering teams. • Provision and manage infrastructure within client cloud environments when needed. • Support engineering teams with environment setup and infrastructure troubleshooting.

Role Description Você será uma pessoa importante para apoiar a estabilidade e a performance dos nossos sistemas, aprendendo na prática e contribuindo com o time em cenários de crescimento e alta demanda. - Apoiar as Operações: - Auxiliar na implementação e evolução de boas práticas de SRE e monitoramento junto ao time, aprendendo sobre confiabilidade e performance de sistemas. - Monitoramento de Sistemas: - Acompanhar e dar suporte na manutenção de sistemas de monitoramento da nossa stack tecnológica, incluindo servidores, serviços e aplicações. - Suporte na Identificação de Problemas: - Ajudar na investigação de falhas e gargalos, contribuindo com análises para identificar causas e apoiar a resolução de incidentes. - Automação e Alarmes: - Apoiar na criação e melhoria de scripts simples, alarmes e rotinas automatizadas para reduzir atividades manuais. - Manutenção da Disponibilidade: - Atuar junto ao time para garantir que os serviços estejam funcionando corretamente, aprendendo práticas de confiabilidade e desempenho. - Gestão de Ferramentas: - Utilizar as ferramentas de mercado já adotadas pelo time, contribuindo para sua manutenção e evolução. - Aprendizado em Escalabilidade: - Acompanhar o time na preparação da infraestrutura para lidar com aumento de acessos e picos de uso. Qualifications - Base em Tecnologia: Conhecimento inicial em infraestrutura, redes ou desenvolvimento, adquirido por meio de estudos, cursos ou projetos práticos. - Interesse em SRE/DevOps: Vontade de aprender sobre monitoramento, automação e operação de sistemas. - Resolução de Problemas: Capacidade de analisar situações e buscar soluções com apoio do time. - Conhecimento Básico em Automação: Familiaridade com scripts simples (como Bash, Python ou similares). - Conhecimento em Linux: Uso básico do sistema operacional e seus principais comandos. - Idioma: Leitura técnica básica em inglês. Requirements - Conhecimento básico em ferramentas de monitoramento. - Noções de cloud (AWS, GCP ou Azure). - Contato com aplicações web ou Node.js. - Interesse em automação e novas tecnologias. - Experiência com projetos acadêmicos ou pessoais na área. Benefits - Apoio do SulAmérica para Saúde. - Odonto Metlife e Seguro de vida Prudential. - Cartão Caju: um cartão de crédito, bandeira visa, que pode ser usado para diferentes fins, como: restaurante, mercado, delivery, cultura, etc. - Apoio da Totalpass. - Apoio da ZenKlub. - PPR como recompensa por desbravar desafios e alcançar objetivos. - Acesso ao Skeelo Premium, um plano incrível no nosso aplicativo. - Participação no clube do livro, o Skeelê, com ganho do ebook escolhido para a leitura do mês. - Auxílio Creche para garantir a segurança de seus filhos (até 71 meses). - Licença parental estendida. - Horários flexíveis e modelo 100% remoto. - Emenda de todos os feriados de São Paulo. - Day-off no mês do aniversário. - Recesso de fim de ano sem desconto em saldo de férias.