Why you'll LOVE Sagent: You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it! By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers. Sagent powers servicers and consumers. You power Sagent! About the Opportunity: As a Devops Engineer Principal at Sagent, you will play a pivotal role in shaping and executing our cloud strategy. We seek an exceptional individual with a passion for cloud technologies and a proven expertise in designing and implementing complex, scalable, and secure cloud solutions. Your day-to-day at Sagent: Cloud Strategy Development: - Collaborate with senior leadership to develop and refine the company’s cloud strategy, ensuring alignment with business goals. - Stay abreast of emerging cloud technologies and assess their applicability and potential benefits to our organization. Architecture Design: - Design robust, scalable, and highly available cloud architectures that meet business requirements and align with industry best practices. - Architect solutions adhering to security, compliance, and performance requirements, incorporating GCP and Azure platforms. Technical Leadership: - Provide technical leadership and mentorship to the cloud engineering team. - Lead architecture discussions and guide development teams in implementing cloud solutions, focusing on Kubernetes and container orchestration with Helm. Solution Implementation: - Implement cloud solutions hands-on, including infrastructure setup, configuration, and troubleshooting. - Develop, troubleshoot, and maintain CI/CD pipelines using Azure DevOps and integrate cloud components and services with cross-functional teams. Organization and Optimization: - Continuously monitor and optimize cloud infrastructure for performance, cost, and scalability. - Recommend improvements to existing cloud-based systems for enhanced efficiency and effectiveness. Documentation and Reporting: - Create and maintain comprehensive documentation related to cloud architecture, configurations, and processes. - Generate regular reports on system performance and usage. Collaboration and Communication: - Effectively collaborate with internal stakeholders, vendors, and partners on cloud-related initiatives. - Communicate complex technical concepts to non-technical stakeholders clearly and concisely. We would love to hear from you if you have: - Bachelor’s Degree in Computer Science, Information Technology, or a related field with 6-10+ years of relevant experience OR 8-10+ years of relevant experience. - Extensive, hands-on experience with GCP, Azure, Kubernetes (EKS, AKS, GKE), Helm, and Docker containerization. - Deep understanding of DevOps and GitOps best practices, as well as modern SDLC paradigms including Agile methodologies. - Proficiency with infrastructure as code using Terraform. - Exposure to/working experience with Hashicorp Vault - Solid understanding of networking concepts and protocols. - Excellent knowledge of infrastructure automation and configuration management tools. - Outstanding oral, written, and presentation skills. - Strong leadership skills with experience in leading cross-functional teams. - Analytical mindset, using data to inform decisions. - Willingness to travel occasionally (up to 20%). #LI-REMOTE #LI-AN Perks! As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more! Why Sagent? Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles. Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future. Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Design and manage cloud infrastructure across AWS, GCP, or Azure. • Maintain infrastructure as code using Terraform or similar tools. • Operate Kubernetes clusters and containerized workloads. • Maintain CI/CD pipelines and support deployment automation. • Manage core data platform infrastructure (e.g., Databricks environments). • Implement security best practices across cloud environments (IAM, encryption, secrets management). • Support compliance initiatives such as ISO 27001, SOC 2, or GDPR. • Perform vulnerability management and access reviews. • Automate infrastructure and internal processes using scripting and workflow tools. • Improve self-service capabilities for engineering teams. • Provision and manage infrastructure within client cloud environments when needed. • Support engineering teams with environment setup and infrastructure troubleshooting.

Role Description Você será uma pessoa importante para apoiar a estabilidade e a performance dos nossos sistemas, aprendendo na prática e contribuindo com o time em cenários de crescimento e alta demanda. - Apoiar as Operações: - Auxiliar na implementação e evolução de boas práticas de SRE e monitoramento junto ao time, aprendendo sobre confiabilidade e performance de sistemas. - Monitoramento de Sistemas: - Acompanhar e dar suporte na manutenção de sistemas de monitoramento da nossa stack tecnológica, incluindo servidores, serviços e aplicações. - Suporte na Identificação de Problemas: - Ajudar na investigação de falhas e gargalos, contribuindo com análises para identificar causas e apoiar a resolução de incidentes. - Automação e Alarmes: - Apoiar na criação e melhoria de scripts simples, alarmes e rotinas automatizadas para reduzir atividades manuais. - Manutenção da Disponibilidade: - Atuar junto ao time para garantir que os serviços estejam funcionando corretamente, aprendendo práticas de confiabilidade e desempenho. - Gestão de Ferramentas: - Utilizar as ferramentas de mercado já adotadas pelo time, contribuindo para sua manutenção e evolução. - Aprendizado em Escalabilidade: - Acompanhar o time na preparação da infraestrutura para lidar com aumento de acessos e picos de uso. Qualifications - Base em Tecnologia: Conhecimento inicial em infraestrutura, redes ou desenvolvimento, adquirido por meio de estudos, cursos ou projetos práticos. - Interesse em SRE/DevOps: Vontade de aprender sobre monitoramento, automação e operação de sistemas. - Resolução de Problemas: Capacidade de analisar situações e buscar soluções com apoio do time. - Conhecimento Básico em Automação: Familiaridade com scripts simples (como Bash, Python ou similares). - Conhecimento em Linux: Uso básico do sistema operacional e seus principais comandos. - Idioma: Leitura técnica básica em inglês. Requirements - Conhecimento básico em ferramentas de monitoramento. - Noções de cloud (AWS, GCP ou Azure). - Contato com aplicações web ou Node.js. - Interesse em automação e novas tecnologias. - Experiência com projetos acadêmicos ou pessoais na área. Benefits - Apoio do SulAmérica para Saúde. - Odonto Metlife e Seguro de vida Prudential. - Cartão Caju: um cartão de crédito, bandeira visa, que pode ser usado para diferentes fins, como: restaurante, mercado, delivery, cultura, etc. - Apoio da Totalpass. - Apoio da ZenKlub. - PPR como recompensa por desbravar desafios e alcançar objetivos. - Acesso ao Skeelo Premium, um plano incrível no nosso aplicativo. - Participação no clube do livro, o Skeelê, com ganho do ebook escolhido para a leitura do mês. - Auxílio Creche para garantir a segurança de seus filhos (até 71 meses). - Licença parental estendida. - Horários flexíveis e modelo 100% remoto. - Emenda de todos os feriados de São Paulo. - Day-off no mês do aniversário. - Recesso de fim de ano sem desconto em saldo de férias.

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Site Reliability Engineer professional who with training, will be able to quickly contribute to the Site Reliability team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you! What you'll do: As a part of the Site Reliability Engineering team, your key area of responsibility is to ensure the availability, reliability, and performance of Geotab's core products for our customers. This role acts as a primary escalation point, diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. SRE supports production applications and infrastructure, focusing on restoring normal service operations efficiently and contributing to long-term system stability. How you'll make an impact: - Act as a primary escalation point for critical production application/product issues. - Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes. - Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly. - Clearly communicate incident status, impact, and resolution steps to internal stakeholders. - Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Our complex environment encompasses monolithic applications, microservices, and a vast ecosystem of millions of hardware units. - Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs). - Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times. - Conduct system tests to validate performance, reliability, and successful remediation of issues. - Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability. - Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes. - Contribute to building a culture of learning from incidents. - Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours. What you'll bring to the role: - 3 - 5 years experience in SRE/DevOps/Tier 3. - Strong troubleshooting skills with a systematic problem-solving approach. - Extensive experience resolving critical incidents in production environments. - Strong proficiency in Linux and operational scripting (Bash, Powershell, Python). - Experience with database/dataset querying (GoogleSQL, PostgreSQL, BigData), automated configuration management (via tools like Ansible), and GitOps tools (Argo CD). - Experience with data visualization platforms (e.g., Apache Superset/BigQuery Visualizations). - Familiarity with cloud platforms (GCP/Azure/AWS), container orchestration (Kubernetes), and monitoring/alerting systems (e.g., Prometheus stack including AlertManager/Grafana). - Understanding of application environments (e.g., .NET/C#) for troubleshooting purposes. - Understanding of fundamental networking concepts (TCP/IP, HTTP, DNS, Load Balancing) are considered assets. - Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis, troubleshooting assistance, incident summarization, and automation scripting. - Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously. - Experience with incident management processes. - Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset. - Excellent verbal and written communication skills. - Strong analytical skills with the ability to problem solve and develop well-judged decisions. - Strong team player with the ability to engage with all levels of the organization. - Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides) or equivalents - Entrepreneurial mindset and comfortable in a flat organization. - To be eligible, candidates must have continuously resided in the continental United States for at least three years immediately preceding their application. Successful applicants will be required to provide verifiable documentation of continuous lawful residency. Some exceptions may apply to US citizens. - Ability to pass an enhanced background check, including a drug screening test (if applicable) and a credit check. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab: Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.