• Independently creates and implements account plans to increase product utilization for all Technical Account-managed customers. • Collaborate with internal teams to track customer-level issues to increase efficiency and effectiveness. • Partners with internal team members and customers to document and reach all customer goals. This includes tactical, technical, and strategic work, with regular milestone checkpoints. • Monitor data quality for consistency and identify and track to any anomalies. • Educates team members on best practices, assists in customer training personally or by identifying internal resources. • Leads creation of and updates to training materials and other product or support documentation. • Leads the drive of overall customer satisfaction. • Partners with Problem Management to represent the VOC to the product team, emphasizing and helping to prioritize changes and enhancements to products that are most important to the client base. • Uses effective time management for projects and meetings while adhering to deadlines. • Creates, develops, and delivers presentation materials for onsite or video conferencing meetings with customers. • Mentors team members through daily tasks and refines processes and resource materials where areas of improvement have been identified. • Provides high-level oversight of customer activity and account health and increases adoption of GHX’s recommended practices. • Develops data driven dashboards and reports to support client. • Accurately prepares support documentation, client presentations, work plans, and other deliverables. • Assists customers as required through case management and issue escalation. • Leads client discussions and meetings to present analysis and reporting. • Facilitates training sessions to implement identified initiatives. • May be required to travel (up to 20%).

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. • Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. • Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. • Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

Role Description In this role, you will act as a trusted technical advisor for assigned enterprise accounts, guiding customers to maximize the value of their integration and automation platforms. You’ll partner closely with client teams to understand their technical environment, business objectives, and workflows, providing proactive guidance and solutions. This position blends account management with deep technical expertise, ensuring optimal system performance, adoption, and growth. You will lead technical reviews, monitor system health, and collaborate cross-functionally with support, sales, and product teams. Success in this role requires strong communication skills, analytical thinking, and the ability to translate complex technical concepts into actionable recommendations. This is an opportunity to influence customer outcomes, drive adoption, and contribute to the success of mission-critical enterprise integrations. - Serve as the primary technical point of contact for assigned accounts, acting as a trusted advisor and extension of the customer’s team - Develop deep understanding of customers’ business, objectives, and technical environments to provide tailored guidance - Monitor customer environments proactively, identify trends or issues, and work with support and engineering to resolve complex challenges - Deliver best practice recommendations, ongoing knowledge transfer, and detailed guidance to optimize platform health, utilization, and performance - Lead regular technical business reviews to report on platform performance, adoption, and strategic opportunities - Collaborate with cross-functional teams including Sales, Customer Success, Engineering, and Product to drive customer success and growth - Identify account expansion opportunities and partner with account teams to recommend the right solutions Qualifications - Bachelor’s degree or 5+ years of relevant experience supporting and troubleshooting enterprise software applications - 5+ years of experience in roles such as Architect, Pre-Sales Engineer, Service Delivery Manager, or Technical Account Management - Proven experience with SaaS, Cloud, middleware, application integration, or B2B integration solutions - Strong understanding of enterprise infrastructure, software, and cloud architecture - Ability to communicate complex technical and business concepts clearly to both technical and executive audiences - Strong active listening, empathy, and relationship-building skills - Polished, persistent, and influential communication style - Willingness to travel occasionally as required Requirements - Analytical, problem-solving mindset with strong written and verbal communication - Self-starter with entrepreneurial approach and flexibility - Passion for technology and ability to thrive in fast-paced, evolving environments - Multilingual skills Benefits - Competitive total compensation with base salary plus performance-based commission (OTE structure: 80% base, 20% commission) - Total Compensation starting at $140,000, depending on location and experience - Health, dental, and vision insurance - Flexible, remote-friendly work environment - Opportunities for professional growth and skill development - Inclusive company culture that values authenticity, diversity, and collaboration

Role Description As a Sales Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. - Enabling partners to design, build, and deliver AI Agents using the Cognigy platform - Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths - Delivering technical enablement sessions, workshops, and hands-on labs - Assisting partners with JavaScript development, debugging, and flow-based logic - Supporting API usage and integrations as part of AI Agent implementations - Helping partners work effectively with context variables and conversation logic in Cognigy - Advising on webchat embedding and xApps using HTML, CSS, and JavaScript - Supporting partners during demos, proofs of concept, and key partner-led opportunities - Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices - Translating product updates and new features into clear, partner-ready technical guidance Qualifications - Strong JavaScript coding and debugging skills, with the ability to support and unblock others - Experience working with APIs and integrations in real-world implementations - Practical experience using context variables and conversation logic within Cognigy - Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps - A general developer mindset, with comfort solving problems through flow logic and/or code - Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting - Ability to clearly explain technical concepts to both technical and non-technical audiences - Strong collaboration and communication skills across sales, product, and delivery teams Requirements - A genuine passion for enablement and helping partners succeed independently - Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution - Comfort delivering technical enablement sessions, workshops, and hands-on labs - Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately - A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success Benefits - Join an ever-growing, market disrupting, global company - Work in a fast-paced, collaborative, and creative environment - Endless internal career opportunities across multiple roles, disciplines, domains, and locations