• Process and triage internal requests from JetBrains teams, from simple configuration requests to complex integrations with third-party tools. • Design, develop, test, and maintain YouTrack workflows and apps. • Help teams adopt best practices in YouTrack, setting up projects, fields, workflows, and automations. • Own and maintain the codebase of existing automation and workflow modules, improving quality, observability, and performance. • Gather requirements from teams, map their needs into YouTrack’s capabilities, propose architecture, and estimate trade-offs. • Regularly collaborate and communicate with the development team. • Contribute to internal documentation, templates, best practices, and training on how to use YouTrack.

• Write automation code for mobile applications • Capture data and complete analysis on mobile applications • Create dashboards with the data captured and provide it to the customer • Assist customer with automation where applicable • Understanding of iOS and Android applications and UI structure and building tooling to automate interactions • Deep knowledge of Appium and Appium Desktop internals • A working understanding of mobile frameworks like Espresso and XCTest • Developing/evolving production-grade web services and agents written in Python and Tornado • Being a member of a highly motivated team pushing all the boundaries in the mobile testing space • Maintain automation test framework to ensure continuous quality of products • Maintain existing testing codebases • Collaborate with software engineers and testers to develop rigorous test cases • Identify, record, document thoroughly and track bugs • Ensure the quality of all code and products produced by the company • Help customers get the best value out of Headspin • Performs other duties as required

• Design, build, and optimise automation workflows • Collaborate with developers and engineers • Influence internal standards and best practices • Identify opportunities to streamline processes and enhance tooling

• Participate in the intake process by clarifying requirements, gathering context, and translating problem statements into structured technical scopes. • Assess automation requests against established prioritization criteria—including expected ROI, operational impact, compliance relevance, and alignment with automation standards—to ensure the team focuses on the highest-value opportunities. • Evaluate technical feasibility, system dependencies, and potential risks of proposed automations to support effective prioritization and planning. • Deconstruct ambiguous, multi-step processes into clear workflow models that inform design and implementation decisions. • Identify risks, edge cases, and downstream impacts early and surface them to the Automation Manager as part of the discovery cycle. • Translate requirements and PRDs into detailed automation designs across platforms such as Tines, n8n, and API-driven workflows. • Build automations that adhere to existing security, reliability, observability, and AI governance standards. • Integrate SaaS platforms using REST APIs, webhooks, event-driven triggers, and structured JSON payloads. • Iterate rapidly on prototypes, validating logic and refining flows to ensure stability, performance, and alignment with business rules. • Ensure all build artifacts—logic flows, decision models, error handling, and dependency maps—are well-documented and auditable. • Coordinate with Engineering when custom APIs or technical support is required for automation execution. • Perform structured UAT with stakeholders, incorporating feedback and ensuring readiness for deployment through change management processes. • Own the full lifecycle of automation deployments, including testing, launch, hypercare, tuning, and steady-state stabilization. • Maintain, optimize, and refactor automations as upstream systems evolve or new business requirements emerge. • Ensure automations are built to be inheritable and understandable, with documentation aligned to standards for long-term maintainability. • Monitor performance and troubleshoot issues, proactively implementing improvements that enhance reliability and reduce operational burden. • Partner with stakeholders across Omada—including P&C, Recruiting, Finance, Care Delivery, Security, Compliance, and Engineering—to understand workflows, challenges, and downstream impacts. • Work closely with EPD (Engineering, Product, and Design) on automation-related projects, ensuring alignment on technical dependencies, integration points, API behaviors, and system constraints to deliver reliable, scalable solutions. • Provide technical consultation on automation feasibility, integration complexity, and required process adjustments. • Work with team members to ensure automations align with standards for change management, data governance, and audit readiness. • Contribute to an automation-as-a-service model by building solutions that leverage reusable logic and consistent design patterns.