Role Description We are seeking an IT Business Analyst with a strong understanding of warehouse operations, particularly in the 3PL and e-commerce domains. The successful candidate will bring experience in warehouse operations together with strong WMS skills to help support successful deployments of new operations and ongoing success in existing operations through: - Business Process Analysis - End User Training - Business process reengineering Responsibilities - Support the implementation of Warehouse Management Systems (WMS) across multiple sites and clients - Gather and document business and system requirements for new IT initiatives, with a focus on WMS and client integration - Collaborate with internal teams, 3PL partners, and client stakeholders to understand operational workflows and document business requirements in a scope of work, functional requirements documents, or business process diagrams - Support and document WMS integrations related to client ERP systems, including data mapping, testing, and troubleshooting - Develop training materials and conduct sessions for end users and stakeholders - Participate in design reviews of enhancements and new implementations - Identify opportunities for process optimization and automation within warehouse and order fulfillment operations - Act as a liaison between technical teams and business units to ensure successful project delivery Qualifications - High school diploma or GED required. Equivalent combination of education and relevant professional experience will be considered in lieu of a degree. - 2+ years of experience as a Business Analyst in IT, logistics, supply chain, or e-commerce environments - Excellent communication, documentation, and stakeholder management skills - Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows - Experience developing business requirements, instructional and procedural documentation, and presentations - Must be able to pick up system functionality quickly and be the go-to person for system issues or questions - Ability to work independently in a fast-paced, dynamic environment Preferred Requirements - Experience with WMS systems (Manhattan Scale preferred) - Background in 3PL operations and/or e-commerce fulfillment is highly preferred Work Location Remote Work Schedule First Shift: Monday - Friday, 8:00am - 5pm Work Travel Up to 15% domestic travel depending on needs of the business and subject to change. Benefits - Attractive annual salary of $68,000 - $90,000 plus a performance-based bonus - Health, dental, and vision insurance - 401(k) matching - And more This position is not eligible for immigration sponsorship.

Role Description We're looking for a sharp, business-minded BI Analyst to embed within our Content Team. You won't just build dashboards — you'll own the data layer that drives content strategy decisions. You'll work end-to-end: from defining metrics, building data models, and designing self-serve reporting infrastructure, to uncovering insights that directly influence editorial direction, distribution strategy, and audience growth. - Own the metrics: Define, maintain, and continuously refine the core KPI system for the Content Team — covering content consumption, creator performance, user engagement, retention, and funnel conversion. - Build the data foundation: Design and maintain stable, scalable data pipelines, models, and reporting layers to support business decision-making with reliable, well-governed data. - Drive insight, not just reports: Proactively identify anomalies, trends, and opportunities through regular analysis — don't wait to be asked; surface findings before the business feels the problem. - Close the loop: Track the impact of content experiments and strategy changes end-to-end, from hypothesis → test → result → recommendation → follow-up. - Enable self-service: Build intuitive dashboards and data products that empower product managers and operations teams to answer their own questions. - Collaborate cross-functionally: Act as the data partner for Product and Operations — translate business questions into analytical problems and data insights into actionable decisions. - Ensure data quality: Govern data accuracy, consistency, and documentation; work with data engineering to resolve upstream issues proactively. Qualifications - 3-5+ years in BI, data analytics, or a related role at an internet company. - Strong SQL skills; experience with big data tools (Hive, Spark, Presto) is a plus. - AI native analysis toolings experience. - Solid understanding of content metrics (DAU/MAU, CTR, duration time, funnel conversion, retention cohorts). - Strong logical thinking and structured communication — ability to tell a clear story with data to both technical and non-technical audiences. - High sense of ownership: you care about business outcomes, not just task completion. Benefits - Shape the future with the world’s leading blockchain ecosystem. - Collaborate with world-class talent in a user-centric global organization with a flat structure. - Tackle unique, fast-paced projects with autonomy in an innovative environment. - Thrive in a results-driven workplace with opportunities for career growth and continuous learning. - Competitive salary and company benefits. - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • May plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. • Any other task that may be assigned

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • May plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. • Any other task that may be assigned