The no-code platform transforming the insurance industry
Senior Business Analyst – Health Insurance
Location
United Arab Emirates
Posted
88 days ago
Salary
0
Seniority
Senior
Job Description
Senior Business Analyst – Health Insurance
CoverGo | Insurtech
• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • May plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. • Any other task that may be assigned
Job Requirements
- Minimum 5 years of experience as Business Analyst
- A degree in Business, IT or any relevant field
- Previous experience working in the health insurance industry is required
- Insurtech experience is preferred
- Health Insurance-related domain certification from INS/LOMA or III is an added advantage
- Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints
- Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing
- Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes
- Experience in an Agile and/or Scrum environment is a must
- Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow
- Excellent written and verbal communication skills in English
- Technical writing skills is a plus
Benefits
- Fully Remote
- Flexible Leave
- International Environment
- Competitive renumeration package
- Performance Bonus
- Company activities and events
- Learning and development plan
- Remote work allowance
Related Guides
Related Categories
Related Job Pages
More Business Analyst Jobs
Title Reconciliation Specialist
Lakeview Loan ServicingLakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Overview Lakeview Loan Servicing is looking for a Title Reconciliation Specialist to help ensure everything lines up at closing—from prepaid taxes and insurance to title and recording fees. You'll handle reconciliation tasks, verify final charges, issue post-closing disclosures, and work closely with title companies to resolve any discrepancies. This is a fully remote position. However, candidates local to our Horsham, PA office have the option to work a hybrid schedule if they'd like. The role offers a competitive hourly rate of $24.00 to $26.00, an annual bonus, medical benefits starting on day one, and a company-matched 401(k). Responsibilities - Manage and respond to inquiries in the Escrow Title Reconciliation Inbox - Manage and process inquiries in the Post Consummation Closing Disclosure Request Inbox - Verify actual charges on the Recorded Mortgage/Deed of Trust - Verify actual charges on the Final Title policies - Obtain and upload updated Final American Land Title Association Statements, Disbursement Ledgers, and refunds issued to the borrower by the title company - Issue Post Consummation Closing Disclosures when applicable - Provide feedback to management on the vendor process pertaining to identifying the actual charges for recording fees and title policy - Other duties as needed or required by management Qualifications - 3+ years’ experience in residential mortgage operations - Prior experience working for a title company or experience working as a mortgage document custodian is a strong plus - Knowledge and recognition of residential mortgage loan documentation for Conventional, Federal Housing Administration, Veterans Administration, and U.S. Department of Agriculture loans is a plus - Excellent verbal and written communication skills - Strong interpersonal and organization skills - Strong attention to detail Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote
Epic Willow Analyst
Computer Task Group, IncCTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
CTG is seeking an experienced Epic Willow Analyst. Location: Remote Duration: 3 months We are seeking an experienced Epic Willow Analyst to support a new Epic implementation focused on ambulatory pharmacy services. This role will lead the design, build, testing, and activation of outpatient pharmacy workflows within Epic Willow Ambulatory. The analyst will partner with pharmacy leadership, ambulatory providers, nursing, revenue cycle, and IT stakeholders to ensure safe, efficient, and compliant outpatient medication workflows during implementation and go-live. Key Responsibilities: Implementation & Build - Lead configuration and build within Epic Willow Ambulatory for a net-new implementation. - Design outpatient dispensing workflows, refill protocols, and medication work queues. - Build medication records, pharmacy product records, NDC mapping, and formulary structures. - Configure routing rules for e-prescribing, prior authorizations, specialty pharmacy, and retail pharmacy workflows. - Support integration with provider ordering workflows and downstream systems. E-Prescribing & Regulatory Compliance - Configure and optimize electronic prescribing workflows, including controlled substances (EPCS). - Support state PDMP integration and regulatory requirements. - Ensure compliance with DEA, state board of pharmacy, and other regulatory standards. - Build and support real-time prescription benefit (RTPB) and prior authorization integrations where applicable. Revenue Cycle & Specialty Integration - Collaborate with revenue cycle teams to support billing configurations and pharmacy claims workflows. - Support 340B program configuration (if applicable). - Assist with specialty pharmacy workflows, refill management, and adherence programs. - Validate medication pricing and reimbursement setup. Interfaces & Integration - Partner with interface teams to support integrations with third-party pharmacy systems, wholesalers, and clearinghouses. - Support SureScripts connectivity and troubleshoot transmission errors. - Collaborate with ambulatory and clinical application teams to ensure end-to-end workflow integrity. Testing & Go-Live Support - Develop and execute build validation and integrated testing scripts. - Support user acceptance testing (UAT). - Participate in cutover planning and go-live activation. - Provide at-the-elbow support during implementation and stabilization. Documentation & Governance - Maintain detailed build documentation and configuration records. - Participate in medication governance and formulary review committees. - Support training material development and knowledge transfer. Background in settings that prioritize behavioral health as a core component of patient care is strongly preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at anisha.muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $140,000 to $160,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
Epic Cadence Analyst
Computer Task Group, IncCTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
CTG is seeking an experienced Epic Cadence Analyst. Location: Remote Duration: 8 months We are seeking a Senior Epic Cadence Analyst to support an active Epic implementation while mentoring and developing the existing Cadence analyst team. This role will combine hands-on build responsibilities within Epic Cadence with leadership, guidance, and quality oversight to ensure a successful implementation. The ideal candidate is a seasoned Epic Cadence expert who brings deep scheduling workflow knowledge, strong governance discipline, and a passion for developing other analysts. Key Responsibilities Implementation Leadership - Provide subject matter expertise for Cadence build during implementation. - Guide system design decisions for scheduling templates, visit types, provider records, and resource management. - Review and validate configuration to ensure adherence to Epic best practices. - Partner with project leadership to maintain implementation timelines and milestones. Mentorship & Team Development - Mentor and coach current Cadence analysts on build standards, workflow design, and troubleshooting. - Conduct build reviews and quality assurance assessments. - Develop internal documentation standards and knowledge-sharing practices. - Provide structured feedback and skill development guidance to analysts. - Serve as escalation point for complex scheduling build issues. Application Build & Optimization - Configure and optimize scheduling templates, blocks, visit types, and rules. - Support multi-specialty ambulatory scheduling workflows. - Align scheduling build with revenue cycle requirements. - Design and optimize work queues and reporting related to scheduling metrics. - Ensure accurate integration with downstream workflows (registration, orders, billing). Governance & Standardization - Support scheduling governance processes and template standardization. - Establish best practices for template management and change control. - Collaborate with operational stakeholders to balance access, productivity, and compliance. Testing & Go-Live Support - Develop and review test scripts for scheduling workflows. - Lead integrated testing efforts across applications. - Support cutover planning and go-live readiness. - Provide stabilization support and issue resolution post-activation. Background in settings that prioritize behavioral health as a core component of patient care is strongly preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at anisha.muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $120,000 to $144,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
Epic HIM Analyst
Computer Task Group, IncCTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
CTG is seeking an experienced Epic HIM Analyst. Location: Remote Duration: 12 months We are seeking an experienced Epic HIM Analyst to support a system-wide Epic expansion/implementation focused on ambulatory, home health, and behavioral health workflows. This role will lead the design, build, and optimization of Health Information Management (HIM) functionality within Epic HIM and related applications. The analyst will collaborate closely with HIM leadership, compliance, clinical operations, and IT teams to ensure accurate record management, release of information, chart completion, document management, and regulatory compliance across diverse care settings. Key Responsibilities Implementation & Application Build - Lead HIM-related build activities for ambulatory, home health, and behavioral health workflows. - Configure chart completion workflows, deficiency tracking, and document management processes. - Build and maintain release of information (ROI) workflows and disclosure tracking. - Configure scanning, indexing, and document routing rules. - Support record retention and legal medical record configuration. Workflow Design & Optimization - Map current-state HIM processes and design future-state workflows within Epic. - Align workflows with specialty-specific requirements for ambulatory, home health, and behavioral health. - Ensure appropriate privacy segmentation and access controls for behavioral health records. - Standardize document types, chart correction workflows, and audit processes. Compliance & Regulatory Support - Ensure configuration aligns with HIPAA, state regulations, and accreditation standards. - Support break-the-glass and sensitive record functionality where applicable. - Maintain compliance with documentation and retention requirements. - Assist with audit preparation and compliance reporting. Integration & Collaboration - Partner with clinical and operational teams to ensure documentation workflows are aligned. - Collaborate with technical teams on interfaces related to document ingestion and external records. - Support integration of scanned and electronically received documentation. Testing & Go-Live Support - Develop and execute HIM-specific test scripts. - Participate in integrated testing across applications. - Support go-live readiness, activation, and stabilization efforts. - Provide end-user support and issue resolution post-implementation. Documentation & Governance - Maintain detailed build documentation and configuration records. - Participate in governance committees related to documentation standards and record management. - Assist with development of training materials and workflow documentation. Background in settings that prioritize behavioral health as a core component of patient care is strongly preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at anisha.muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $130,000 to $145,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

