Title: Customer Service Representative (remote) Location: USA, Oklahoma, Remote time type Full time job requisition id R055209 Job Description: Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients. WHAT YOU'LL DO - Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems. - Verifies contacts and account information. - Examines customer problems and implements appropriate corrective action to respond to customer requests. - Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action. - Maintains and creates logs, reports, records, and files. - Investigates, coordinates, and tracks a wide range of customer issues and problems. - Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution. - May interface with offshore call center to answer questions on process or specialized situations - May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments. - May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers. - Other duties as assigned WHAT YOU’LL BRING Required Education, Experience, Certification/Licensure - High School diploma or equivalent required - Generally, has 2+ years of generally related customer service experience - General knowledge of assigned area’s products and customer service activities. - Proficient MS Office skills - Must be able to navigate a computerized data entry system or other relevant applications. - Strong verbal and written skills - Customer Service skill including adaptability, attention to detail, patience, and problem solving. Pay Range: $17.69 - $23.56 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• Be the first line of contact for our customers, primarily through live chat • Help customers get unstuck quickly and confidently • Troubleshoot issues in real time • Contribute to a support experience that feels human, reliable, and genuinely helpful • Collaborate closely with Product, Engineering, Customer Success, and Technical Success

Role Description As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. - Provide front line, first level, technical assistance for consumers. - Support Client specific high speed internet services delivering an exceptional customer experience. - Resolve technical problems within a fast-paced, customer-facing environment. - Troubleshoot and provide issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. - Support customer needs related to Client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques. - Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. - Demonstrate advanced product knowledge and the ability to solve customer issues. - Resolve customer issues on the first call as frequently as possible. - Open and manage trouble ticket system for user issues, Data Network, OS issues. - Be patient, courteous, and friendly with customers at all times. - Demonstrate a positive attitude. - Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. - Adhere to all work schedule assignments. - Abide by and support management directives and adhere to all TP policies. Qualifications - Over 18 years of age. - HS Diploma or equivalent. - Comfort with desktop computer system. - Proven oral & written communication skills. - Familiarity with personal computers, operating systems, software, and computer terminology. - Demonstrated problem-solving skills. - Ability to work independently and multi-task. Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Benefits - Paid Training. - Competitive Wages. - Full Benefits (Medical, Dental, Vision, 401k and more). - Paid Time Off. - Employee wellness and engagement programs.

Title: Access Services Associate Location: Houston United States Job Description: About Rice Boasting a 300-acre, tree-lined campus in Houston, Texas, Rice University is ranked among the nation's top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system, which supports students intellectually, emotionally, and culturally through social events, intramural sports, student plays, lecture series, courses, and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities. Rice is also a wonderful place to work. Rice faculty, staff, and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice's culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name - RICE - Responsibility, Integrity, Community, and Excellence. Position Summary Under general supervision, the Access Services Assistant performs duties necessary to the day-to-day functioning of the Access Services Department, which includes the Service Desk, assisting patrons, maintaining records, etc. The Access Services Assistant will have three afternoon and/or evening shifts per week, totaling 20 hours during the regular nine-month academic year. Ideal candidates should have excellent customer service skills, be able to work both independently and collaboratively in a team environment, be able to work in a fast-paced environment, and be comfortable working with a diverse patron base. Workplace Requirements This position is exclusively on-site, necessitating all duties to be performed in person at Fondren Library. Per Rice policy 440, work arrangements may be subject to change. Work Schedule: Flexible schedule; afternoons and evenings will vary. Hiring Range: This is a part-time position with an hourly rate of $18.00. *Non-Exempt (hourly) positions under FLSA are eligible for overtime. Minimum Requirements - High School Diploma or equivalent - 2+ years of related experience in customer service Skills: - Excellent oral and written communication - Excellent interpersonal communication, collaboration, and negotiating skills - Exceptional problem-solving and analytical skills - Ability to understand and communicate library policy - Ability to develop a working knowledge of library services and practices - Ability to use a variety of technical or business programs - Demonstrated interpersonal, clerical, and basic organizational skills Preferences - Experience working in an institution of higher education - 2+ years of experience working in a customer-service-related position - Associate's degree or higher Essential Functions - Checks in and out received materials using the online catalog system - Acts as a backup to all other positions in the department - Completes special projects, as assigned - Supervises student assistants - Performs all other duties as assigned - Interprets and enforces library policies such as special borrowing status, blocked records, fines, lost books, etc. Operates laser readers, printers, book sensitizers, personal computers, and scanners - Helps with book searches and inventory control - Helps library patrons by answering questions and giving instructions or directions - Collects money for fine accounts, monitors course reserve materials, and storage retrievals - Enters bibliographic and patron information into the circulation database - Reports building-related problems to the appropriate personnel Rice Mission and Values: Mission and Values | Rice University Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process.