Role Description As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. - Provide front line, first level, technical assistance for consumers. - Support Client specific high speed internet services delivering an exceptional customer experience. - Resolve technical problems within a fast-paced, customer-facing environment. - Troubleshoot and provide issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. - Support customer needs related to Client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques. - Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. - Demonstrate advanced product knowledge and the ability to solve customer issues. - Resolve customer issues on the first call as frequently as possible. - Open and manage trouble ticket system for user issues, Data Network, OS issues. - Be patient, courteous, and friendly with customers at all times. - Demonstrate a positive attitude. - Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. - Adhere to all work schedule assignments. - Abide by and support management directives and adhere to all TP policies. Qualifications - Over 18 years of age. - HS Diploma or equivalent. - Comfort with desktop computer system. - Proven oral & written communication skills. - Familiarity with personal computers, operating systems, software, and computer terminology. - Demonstrated problem-solving skills. - Ability to work independently and multi-task. Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Benefits - Paid Training. - Competitive Wages. - Full Benefits (Medical, Dental, Vision, 401k and more). - Paid Time Off. - Employee wellness and engagement programs.

Title: Access Services Associate Location: Houston United States Job Description: About Rice Boasting a 300-acre, tree-lined campus in Houston, Texas, Rice University is ranked among the nation's top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system, which supports students intellectually, emotionally, and culturally through social events, intramural sports, student plays, lecture series, courses, and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities. Rice is also a wonderful place to work. Rice faculty, staff, and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice's culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name - RICE - Responsibility, Integrity, Community, and Excellence. Position Summary Under general supervision, the Access Services Assistant performs duties necessary to the day-to-day functioning of the Access Services Department, which includes the Service Desk, assisting patrons, maintaining records, etc. The Access Services Assistant will have three afternoon and/or evening shifts per week, totaling 20 hours during the regular nine-month academic year. Ideal candidates should have excellent customer service skills, be able to work both independently and collaboratively in a team environment, be able to work in a fast-paced environment, and be comfortable working with a diverse patron base. Workplace Requirements This position is exclusively on-site, necessitating all duties to be performed in person at Fondren Library. Per Rice policy 440, work arrangements may be subject to change. Work Schedule: Flexible schedule; afternoons and evenings will vary. Hiring Range: This is a part-time position with an hourly rate of $18.00. *Non-Exempt (hourly) positions under FLSA are eligible for overtime. Minimum Requirements - High School Diploma or equivalent - 2+ years of related experience in customer service Skills: - Excellent oral and written communication - Excellent interpersonal communication, collaboration, and negotiating skills - Exceptional problem-solving and analytical skills - Ability to understand and communicate library policy - Ability to develop a working knowledge of library services and practices - Ability to use a variety of technical or business programs - Demonstrated interpersonal, clerical, and basic organizational skills Preferences - Experience working in an institution of higher education - 2+ years of experience working in a customer-service-related position - Associate's degree or higher Essential Functions - Checks in and out received materials using the online catalog system - Acts as a backup to all other positions in the department - Completes special projects, as assigned - Supervises student assistants - Performs all other duties as assigned - Interprets and enforces library policies such as special borrowing status, blocked records, fines, lost books, etc. Operates laser readers, printers, book sensitizers, personal computers, and scanners - Helps with book searches and inventory control - Helps library patrons by answering questions and giving instructions or directions - Collects money for fine accounts, monitors course reserve materials, and storage retrievals - Enters bibliographic and patron information into the circulation database - Reports building-related problems to the appropriate personnel Rice Mission and Values: Mission and Values | Rice University Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process.

Role Description AO is seeking driven, service-oriented professionals ready to step confidently into leadership. This fully remote opportunity allows you to work from home, design a flexible schedule, and grow your career through structured mentorship and leadership development. If you’re passionate about delivering exceptional client experiences and inspiring others to perform at their highest level, this role offers the platform to lead with purpose—while maintaining balance and long-term career growth. - Lead by example in delivering high-quality customer service - Coach, support, and motivate team members toward service excellence - Manage client interactions with professionalism and a solutions-focused approach - Collaborate effectively in a remote environment while maintaining accountability - Participate in leadership training, mentorship, and ongoing professional development Qualifications - Strong commitment to delivering exceptional client service - Excellent communication and interpersonal skills - Ability to lead, inspire, and motivate others - Growth mindset with coachability and ambition Benefits - 100% Work-From-Home Environment - Flexible Scheduling - One-on-One Mentorship - Leadership Development & Training - Union-Backed Support - Annual incentive trips for top-performing leaders - Health insurance reimbursement program - Performance-based advancement and growth opportunities Company Description Join AO and build a flexible, purpose-driven career—while leading others to success.

Role Description As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. - Calmly attempt to resolve and de-escalate any issues. - Escalate interactions when necessary and appropriate. - Respond to requests for assistance and/or possible processing payments. - Track all call related information for auditing and reporting purposes. - Provide feedback on call issues. - Upsell if required. Qualifications - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs