Role Description AO is seeking driven, service-oriented professionals ready to step confidently into leadership. This fully remote opportunity allows you to work from home, design a flexible schedule, and grow your career through structured mentorship and leadership development. If you’re passionate about delivering exceptional client experiences and inspiring others to perform at their highest level, this role offers the platform to lead with purpose—while maintaining balance and long-term career growth. - Lead by example in delivering high-quality customer service - Coach, support, and motivate team members toward service excellence - Manage client interactions with professionalism and a solutions-focused approach - Collaborate effectively in a remote environment while maintaining accountability - Participate in leadership training, mentorship, and ongoing professional development Qualifications - Strong commitment to delivering exceptional client service - Excellent communication and interpersonal skills - Ability to lead, inspire, and motivate others - Growth mindset with coachability and ambition Benefits - 100% Work-From-Home Environment - Flexible Scheduling - One-on-One Mentorship - Leadership Development & Training - Union-Backed Support - Annual incentive trips for top-performing leaders - Health insurance reimbursement program - Performance-based advancement and growth opportunities Company Description Join AO and build a flexible, purpose-driven career—while leading others to success.

Role Description As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. - Calmly attempt to resolve and de-escalate any issues. - Escalate interactions when necessary and appropriate. - Respond to requests for assistance and/or possible processing payments. - Track all call related information for auditing and reporting purposes. - Provide feedback on call issues. - Upsell if required. Qualifications - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs

Title: Customer Service Coordinator Location: Rochester United States Job Description: BridgeTower Media is seeking a full time Customer Service Coordinator in our Public Notice Department. This individual will act as a liaison for our clients seeking placement for public notices within multiple states for both print and online distribution. This is a hybrid position requiring two days per week in the Rochester office and occasional attendance at events. Duties + Responsibilities: - Assist our clients with all their legal ad placement needs including but not limited to deadlines, ad submission, proofreading, confirming publication, cancellations, affidavits, and invoices. - Organizes headshots and action photos for events. This is completed through downloading these photos from submission forms and accessing the backend of Word Press, will also reach out to clients if needed though email or phone if photos are missing or if photos are low resolution. To ultimately allow special pubs and VPC to use these materials for their duties of events. - Complete badges for events. This is completed through "stuffing" sponsor, honoree and individual badges for events. This can take anywhere from 2-4 hours depending on how many attendees. - Additional help is provided to lead up to the event with "stuffing" gift bags for honorees, creating cocktail signs for the event, as well as helping to load event materials into the vehicle. - Set-up help at events as well as during. This is completed through helping set up registration, center pieces and any other event set up needs leading up to the start of the event. At the event will help guest with finding badges, seats or any other event related questions. Will also lend a hand during the awards program with honorees. Most importantly plays a pivotal role in taking photos for social media as well creating those social posts and posting them to the different social platforms - The work in this position can be tedious. You must have a sense of urgency, attention to detail with strong organizational and follow-up skills for completeness & correctness. - Ideal candidate must be able to work independently with little supervision. Skills + Requirements: - Proven track record of inbound and outbound customer centric support experience: 1–3 years general office/data entry, customer service, call center, or account management. - Strong relationship building skills, especially via remote channels. - Proficiency at proofreading through remarkable attention to detail . - Able to manage multiple priorities within a fast-pace, deadline driven, multidiscipline, structured environment. - Articulate and professional in communication with external clients and internal departments. - Independent self-starter who can also be a team player. - Strong typing skills (80 WPM minimum) - Solid knowledge of MS Office and basic office equipment. - Reliable home internet connection with minimum 50mbps up/10mbps down What does BridgeTower Media offer? - A competitive benefits package that includes health, vision, dental plus robust supplementary options. - Company paid Life, AD&D Insurance & Short and Long-Term Disability coverages - Health Savings Account with employer contribution - 24-hour TeleMedicine and TeleCounseling Services - Employee Assistance Program - Paid Leave Program - Unlimited PTO - Sick Time - Summer Weekend Jumpstart Hours** - Over 10 holidays paid - Tuition Assistance Program - 401K with a company match - Growth opportunities to build your career - Learning & Development programs **As long as business needs are met* About BridgeTower Media BridgeTower Media is a leading business intelligence, marketing and event platform providing authoritative content and expert analysis through its 40+ B2B media and research brands. More than 4.4 million business decision-makers rely on BridgeTower Media for timely information and expert insights to grow their businesses. These deep and trusted first-party customer relationships power tailored insights for business executives and precision audience targeting for omnichannel marketing solutions. BridgeTower Media also celebrates professional and organizational success through 200+ events and its Best Companies Group. BridgeTower Media is a Transom Capital portfolio company. For more information, please visit www.bridgetowermedia.com. BridgeTower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace. Salary Description $21.00/hour

Role Description Are you looking for a remote career that combines flexibility, collaboration, and professional growth—while allowing you to make a meaningful impact? AO is a service-driven organization committed to delivering exceptional client support within a fully virtual environment. As we continue to grow, we’re seeking motivated, detail-oriented professionals who thrive in remote settings and take pride in delivering high-quality service. This role offers the freedom to work from home, maintain a flexible schedule, and contribute directly to client satisfaction and long-term success. You will play a key role in ensuring clients receive timely, accurate, and professional support. You’ll collaborate with a distributed team, manage client interactions, and help enhance service processes—all within a fully remote environment. This role is ideal for individuals who are organized, proactive, and confident working independently while staying connected to a virtual team. Key Responsibilities - Manage client support operations remotely, ensuring inquiries are resolved efficiently and accurately - Collaborate with team members through virtual communication tools to address client needs - Maintain detailed and accurate records of client interactions and resolutions - Identify opportunities for process improvement and contribute to enhancing service systems - Build and maintain strong, professional client relationships through personalized support - Uphold company standards for professionalism, accuracy, and client care Qualifications - Strong computer skills and comfort with virtual communication platforms - Excellent written and verbal communication skills - Self-motivated with the ability to manage responsibilities independently - Strong organizational skills, attention to detail, and follow-through - Prior experience in client support, customer service, or a related field (preferred, not required) - Genuine commitment to delivering exceptional service and building long-term relationships Benefits - 100% Remote Work: Enjoy the flexibility and convenience of working from home—no commute required. - Flexible Schedule: Create a schedule that supports work-life balance while meeting performance expectations. - Supportive Team Environment: Join a collaborative, success-driven team that values communication, accountability, and growth. - Professional Development: Access ongoing training, mentorship, and advancement opportunities. - Performance-Based Compensation: Earn competitive income based on your contributions and results. - Meaningful Work: Make a real impact by improving client experiences and supporting long-term success. Ready to Get Started? If you’re ready to build a flexible, work-from-home career where your skills matter and your impact is valued, we encourage you to apply today. Join AO as a Remote Client Support Manager and grow your career—while helping clients succeed from anywhere.