• Manage payoff requests from intake through completion with a high degree of accuracy • Triage incoming orders based on urgency, deal timelines, and external requirements • Monitor order progress and proactively identify issues that could delay completion • Follow up with mortgage companies via phone, email, fax, and online systems to obtain payoff amounts • Navigate varying requirements and response patterns across different institutions • Persistently and professionally move orders forward, escalating time-sensitive cases when needed • Provide clear, timely updates to customers (title, escrow, or internal teams) • Respond to inbound questions and resolve routine issues related to payoff requests • Set expectations clearly when delays or constraints arise • Maintain clean, accurate records in internal systems • Review payoff information for completeness and correctness • Identify recurring issues, edge cases, or inefficiencies and help improve workflows, documentation, and tooling over time

• Ensure that the organization’s IT infrastructure and systems remain reliable, secure, and performing at peak efficiency. • Be responsible for the health and stability of production environments. • Define, document, and implement Standard Operating Procedures (SOPs) across all critical IT systems. • Proactively design resilient systems, championing a culture of continuous improvement through automation and mentorship. • Collaborate with Product, Engineering, and Security teams to define and implement standard operating procedures for monitoring, disaster recovery, and change management.

• Build trusted relationships with sales leadership, frontline managers, and their teams to deeply understand day-to-day challenges, friction points, and operational needs. • Synthesize qualitative field feedback with quantitative signals to form an independent, balanced point of view. • Identify patterns and themes across the field and translate them into clear problem statements, recommendations, and business impact for GTM leadership. • Support leadership through pre-briefs and post-briefs by highlighting risks, opportunities, and focus areas tied to pipeline health and execution. • Ensure two-way communication by helping the field understand the “why” behind process decisions, operating changes, and prioritization tradeoffs. • Partner with sales leadership to reinforce and maintain operating rhythms across forecasting, pipeline inspection, deal reviews, and business reviews. • Help ensure forecasting is planful and disciplined by supporting pre-work, risk identification, and follow-through during deal inspection and forecast calls. • Diagnose pipeline health by assessing quality vs. quantity, focus vs. capacity, and translating insights into actionable guidance for managers and reps. • Operationalize core sales processes (e.g., opportunity management and inspection standards) within weekly and monthly rhythms. • Clarify purpose, inputs, and expected outcomes for “run-the-business” activities to reduce duplication and improve execution quality. • Work closely with Sales Enablement to ensure programs are implemented smoothly, reinforced through managers, and adopted consistently in the field. • Partner with RevOps and Systems teams to translate field pain points into clear, actionable system or process requirements. • Support major tool and process rollouts by helping define field readiness, sequencing, and adoption risks. • Collaborate with Marketing and Campaign teams to improve campaign follow-up reliability, including ownership, timing, and tooling expectations. • Serve as a first-line escalation point when sales processes or workflows break, routing issues to the appropriate owner and ensuring closure. • Track key performance indicators related to pipeline health, forecast accuracy, and execution quality to identify trends and risks. • Use data and field insight to inform recommendations, prioritize improvements, and refine workflows over time. • Document and scale best practices across regions while allowing for regional nuance. • Continuously refine field guidance based on performance data, leader feedback, and observed execution gaps. • Support preparation for quarterly and monthly business reviews by helping clarify focus areas, storyline, and key metrics. • Synthesize themes, risks, and action items from reviews into durable artifacts and clear follow-up plans. • Ensure review outputs translate into next-step priorities and operating adjustments, not just presentations.

• As Manager, Channel Operations, you will be the strategic owner of Channel Operations at Cyera. • Partner closely with Channel & Alliances leadership to design and evolve the Channel operating model, focusing on scaling success with Cyera’s top strategic partners. • Establish clear operational frameworks for how Cyera works with GSIs, Resellers & VARs, Technology Alliances, and CSP partners, aligned to our ICP (G2K and Enterprise). • Help define and operationalize the channel operating cadence. • Define, monitor, and continuously improve KPIs that measure channel effectiveness and growth. • Own and evolve core Channel Ops processes, ensuring they are scalable, documented, and built for growth. • Serve as the business owner for Channel Operations workflows in Salesforce.