Role Description We’re looking for a Customer Success Manager with strong MSP and IT service delivery experience to support our growing portfolio of Biotech and Pharmaceutical life sciences clients. The Customer Success Manager serves as the primary client-facing lead to coordinate and verify the highest level of delivery of services. They collaborate with departments to ensure the quality delivery of services spanning service desk, infrastructure, depot/hardware services, and networking support. The Customer Success Manager may project manage select projects related to support and enhancement of these services. It is expected that they will keep up with advancements in the field and promote technological innovation with clients and peers. Responsibilities - Lead a virtual service delivery team and develop a strong partnership with assigned clients as the main point of contact. - Execute strong communication skills and client service skills to effectively lead client status meetings, presentations, and address any escalations or challenges. - Ability to multi-task across clients, services, internal teams, build productive partnerships, and lead troubleshooting sessions across technical resources and drive innovative solutions. - Continually work to drive account improvements, and have a positive, customer-centric attitude. - Lead proactive strategy with key stakeholders to improve service and client and internal team partnerships. - Work with customers to ensure they are leveraging services and products effectively and finding value in our services. - Become an expert in Slipstream IT offerings and educate customers on the use and benefits of our products - especially with IT support across the service desk, depot, and managed infrastructure services. - Work closely with sales, support, billing, and technical teams to ensure an exceptional customer experience and take care of any customer issues. - Be a customer advocate while capturing customer feedback and reporting requests to product management and development. - Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. - Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. - Maintain a revenue base by managing account retention and renewal. - Drive upgrade revenue through increased product adoption and increased usage. - Ability to manage, develop, and mentor other customer success managers on the team. Qualifications - 5+ years in Customer Success, Service Delivery, or Technical Account Management within an MSP. - Experience supporting Biotech, Pharma, or life sciences organizations. - A bachelor's degree in a business field or equivalent experience. - Extensive experience in technical management of listed services. - Strong detailed technical knowledge in service desk, and infrastructure, networking systems. Prefer hands-on experience in one or more of the listed services. - Outstanding communication skills, both written and verbal. - Outstanding relationship building skills with a wide range of individuals. - Strong presentation skills, both in person and virtually. - Extensive experience with ServiceNow or other ticketing systems. - Ability to thrive in a fast-paced environment. - Strong collaboration skills and ability to coach team members. Requirements - Typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM EST. - Remote with occasional travel to client site. - Must be flexible to accommodate departmental needs and client/staff time zones. - At times, overtime may be needed to accomplish deliverables which could include evenings or weekend hours. - For all remote meetings, there is an expectation of being on-camera for all meetings with appropriate business attire and standard Slipstream virtual background. Benefits - 401k match - Comprehensive group health, dental, vision benefits - Life insurance/LTD - Discretionary PTO

• Explore cutting-edge ad technologies • Contribute to impactful projects • Develop skills in digital advertising

Job Description Summary ‎ We’re reimagining how we deliver and pay for health care. Castlight Health has created the first combined, tech-enabled navigation platform and primary care model delivering value-based care. We’re uniting the richest data with powerful technology and the most advanced primary care model available today to provide people with an exceptional experience, better access to information and services, and a lower total cost of care We are seeking a Customer Success Consultant to join our Customer Success team focused on our most important clients. These accounts leverage both our digital and advanced primary care (APC) capabilities. This role leads the strategy for Customer Success Plan renewals and growth identification aligning closely with sales, data & analytics, and our executive team. An ideal candidate has a strong healthcare background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to build trusting relationships at the C-Suite and day to day contact levels. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.‎ How will you make an impact & Requirements ‎ Your Impact - Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes. - Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams. - Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions. - Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services. - Collaborate with peers to spot opportunities for growth through additional services or partnerships. - Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid. - Track key performance indicators, like customer health and retention, using Customer Success Scores. Minimum Requirements - BS in Business or Healthcare Administration, MBA preferred - Possess a minimum of 5+ years in client-facing leadership roles with direct experience in , value based care and health plans. - Experience with benefits consultants and health benefits ecosystems. - Experience with Large/Complex Customers - Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. - Demonstrate excellent presence and communication skills at all levels of the client organization - Strong leadership, strategic thinking, and problem-solving skills - Ability to thrive in a collaborative, high-growth environment. - Passion for changing healthcare. ‎ Compensation: $81,492.00to $122,238.00

Full-Time Faculty Advisor: MyLab – Business & Economics Description The Faculty Advisor for Business is a key member of the Faculty Advisory Team within the Pearson North America Higher Education Customer Success Organization. They will strategically identify and partner with key course-level administrators, acting as a pedagogical and subject-matter expert on the alignment of Pearson digital products with instructors’ learning objectives and student outcomes. This particular position requires expertise and experience in teaching Business & Economics at the college or university level.   The Faculty Advisor will have expert-level knowledge of Pearson digital implementation models within courses related to their own teaching/research field and be able to extrapolate those skills into a variety of fields within Business and further apply their mastery to related disciplines that utilize the same core learning tools. The Faculty Advisor must be able to investigate and respond to questions, offering responses tailored to specific audiences and purposes. They will develop and utilize a set of milestones to effectively track growth and success, using an established rubric and reporting template to facilitate these internal and external discussions. The Faculty Advisor will also collaborate with other teams to provide insights and feedback from the perspective of an instructor.   The Faculty Advisor will also be responsible for equipping faculty at pre-identified accounts with the necessary skills and information they will need to maximize the impact of the Pearson digital product in their course each term, which includes facilitating face-to-face and virtual trainings or workshops and/or creating implementation-specific product tutorials or videos to support proper rollout and usage.    At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.    Responsibilities - Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals - Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab - Consult with customers on modifying or creating content - Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed - Consult with product teams to advise on products under development - Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives - Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation - Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.    Qualifications  - Master's degree in assigned discipline area is required - At least 5 years of experience at the collegiate level or comparable is required - Power-user experience with Pearson MyLab preferred - Additional business education or credentials a plus - Experience at technical colleges, trade schools, or career and technical education centers a plus - AACSB knowledge and experience a plus - Quality Matters knowledge and experience a plus - Online teaching experience preferred - LMS Experience preferred  - Experience with Copilot and other Generative AI tools a plus - Ability to engage with international customers in different time zones a plus - Experience presenting at conferences, department meetings, and events  - High Achievement: Collegiate Teaching Award(s)  Schedule: 40 hours per week; flexibility to accommodate teaching schedule may be possible Salary: $68,000-73,000 annually This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here. Applications will be accepted through March 31, 2026. This window may be extended depending on business needs. Hiring Process: - Initial Interview with Human Resources Recruitment - Interview with panel of Faculty Advisory Services Manager, Product Marketing Specialist, Product Management Specialist, and/or Product Management Director - Work Sample Project: Brief video to train on an aspect of MyLab and video to promote a feature of MyLab - Second interview with Faculty Advisory Services Manager, Faculty Advisors, and/or Product Marketing Specialist if necessary